Vyne Reviews 1,335

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of placing orders online and the helpfulness of the staff, who are described as friendly, knowledgeable, and proactive in suggesting suitable products. Many people highlight the swift delivery service, often noting that items arrive quickly and that the company goes above and beyond to ensure timely receipt, even in urgent situations. The quality of the products and the overall service are frequently commended, with consumers expressing satisfaction with the entire process. However, some customers also noted issues with delivery, specifically mentioning delays or problems with the chosen courier service. A few people reported receiving incorrect quantities or sizes of products, or items that did not meet their expectations in terms of quality or effectiveness. There were also isolated instances where customers experienced difficulties with product availability or communication regarding their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the swiftness and efficiency... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and friendly... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of placing orders... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Based on these reviews

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more

Rated 5 out of 5 stars

I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Amazing customer service and well organised process for ordering products.

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you call them, they answer the phones promptly and always provide great advice, checking with colleagues if they aren't sure about your enquiry. The order arrives swiftly and if you run short and need something urgently, they get onto it straight away. It is fantastic to have such great customer service every time.

April 8, 2026
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