wagamama Reviews 

Two of us ate at their Chapel Field, Norwich, restaurant. We ordered two starters which we could see sitting there on the pass, there was hardly anyone in the restaurant too. They didn't serve the starters until the food was cold. We sent it all back and they remade it. Then we both ordered pad thai. 4 pieces of chicken in one and 4 pieces of tofu in the other. and a mountain of bean sprouts.

Do Wagamamas really think we're that stupid that we won't notice that the cheapest ingredients made up most of the dish.

We had a long chat with Marcel, who was great, but at the end of the day you're charging a lot more for so much less & we won't be returning until we're sure your offering value.

Very poor value & a very greedy head office/MD

Myself and my wife went for a meal to Wagamama Swindon and Balazs our waiter really made the experience extra special, nothing was to much trouble and the food was fantastic
Balazs in a real asset to your company

After going to Lincoln Wagamama for lunch monday 7/10/24 awful my 4 dried up very hard pieces of tofu uneadible the other beef salad dish was’nt very nice either big thick bits of very chewy beef salad ok on the whole not very nice and my husband in the evening was not too well

Food was fine but very disappointed that overpayment error is yet to be repaid to me having been assured that it it was voided on Saturday 5th October. I have provided bank details to Whiteley Wagamama again but still not actioned. Will not visit again.

UNBELIEVABLE STORY!! welcome to share.
Attended wagamama on 22nd September and left my cap (hat)
Rang up the following day to see if they have it and would save it till the next time I'm passing as I live 15 miles away.
Got told they have my cap and they would keep it in their lost property, no problem.
So I was Attending a birthday meal a week later and decided to pick up my cap on the way. So I went in to the restaurant I asked for the cap. To be told a manger has taken my property home to his/her house to wash it. (You shouldn't put caps in the washer) I was shocked and ask why a staff member would take someone else's personal property to their house. It's theft and surly against company policy. I left my number and name and ended up driving back 4 days later to pick up my cap.
The cap it ruined. They put it in the wash and it's lost all its shape and dull in colour.
When I asked if they thought it was acceptable to give someone else property back like that. "You got your hat back darling" and that she washes her own hat all time. Never heard anything like in my life. Tried palming me off with a free meal.
You've already broke my trust why would I trust you to cook my food. I think a staff member tried to steal my cap, so the team made up a b.s story.
AVOID!!!

St Albans branch via Deliveroo might as well give up. Repeated fails. When we ordered delivery app said 25-40 mins. 2 hrs later we are still waiting. The updates on the apps seem to be made up lies as thee delivery time just gets put back and back.
Previous experiences have been poor also. Items missing, wrong items supplied “, food cold, long wait times- it’s a bit of a lottery as to what and when you’ll get your order.
But tonight’s experience tops them all. We haven’t ordered from Wagamama for months due to the shonkiness of the experience and this will 100% be the last time.
To be fair it’s difficult to tell whether it’s Waggas or Deliveroo that are the problem.
All I know is our Saturday evening has been ruined. Again.

Don’t bother getting a delivery from Wagamama Whitely. Sent my main dish that’s wrong! They sent. Spicy dish so can’t even eat it. This is the second time my order has been wrong though I would give them the benefit of doubt and yet again wrong items sent. Waste of my hard earned money and will never eat here again. Shame on you Wagamama Whiteley

Been going to Wagamama more than 10 years. Good and tasty food as always. No bad experiences so far. Will keep going.

Served raw chicken at Paddington Wagamamas.

32 weeks pregnant,

Complaint not being dealt with just passed around.

Avoid.

Gatwick North. Stopped for a snack, nothing to complain about there. However, it is very sharp practice to turn the air con up so high that you can turn tables quicker. The uninitiated sitting in their coats etc. An intelligence insulting activity, I believe pioneered by another well known fast food restaurant chain...

Went to Wagamamas on Middlebrook near Bolton for the first time . Staff very friendly and helpful with the menu .Lots of choice and three of us who went all chose differently. The food is served as soon as it is ready at it's freshest which could mean your main arrives before your starter but it still works ok . One of us regretted choosing a main dish with chilli oil as it made the dish too hot to enjoy properly but the remaining two of us really enjoyed the taste experience of the various choices we made. Really enjoyed it - Thank you

Service was great staff were very friendly and helpful, would go back again we had Abby and Danielle serve us they were great , this was at the Basildon branch

Went to Wagamama in PUTNEY HIGH ST the other week had a pad Thai and ordered a cocktail.

The chicken in pad Thai was awful it was a dark colour and looked like the cheapest of chicken which I didn’t finish as it was not nice. I also had a drink which had no alcohol at all it was like squash and £9.50

Very very disappointed

Wimbledon used to be okay, but last time the service was slow and the food took too long to arrive. There was a problem with one of the dishes. The noodles and the vegetables were burned. After asking for a replacement, I found a hair on the next dish. Are these coincidences?
The waiter was helpful and apologetic, and promised the manager would come to the table, but he never did. I won't return again.

This review is for wagamama great marlborough street branch (London, UK). I had an extremely disappointing experience at Wagamama, and the manager's (JACK was the manager at that time ) rude behavior was the worst part. Instead of being welcoming, the manager was outright dismissive and disrespectful, not just to us but also to two delivery drivers waiting for orders. When I politely asked about our food, the manager snapped at us like we were a bother. Meanwhile, the way they treated the drivers was completely unacceptable—speaking to them in an unprofessional and condescending tone. It created a really tense, uncomfortable atmosphere. This is not the level of service I expect from Wagamama, and I won't be returning if this is how customers and others are treated. I also added photo of the staff and manager.

Wolverhampton - Bentley bridge
Our server Aid was lovely. Helped us with the menu, gave us great recommendations and provided excellent customer experience. Nice to see someone in customer service role that do such a good job. Very pleasant and friendly.

Disgusting Wagamama @Forest Hill delivery kitchen, shocking crispy mushrooms tiny portion. I complained but they do not care so maybe they will about this review?! Never again I’ll order from Wagamama!

Food was just okay. Asked for no veg in anything and there was onions in the side which were clearly mixed in- wouldnt have been an issue if we were told about it so we didn’t waste money on something we couldn’t eat. Waited over half an hour for food too.

Tasteless bland flavours I really don’t see the hype about it. Seriously over rated for the price. Vegan portions are not as generous. My greens side consisted of 2 slim broccoli stalks, 6 slender green beans & 4 small mange toute that sat there getting cold while waiting 20 mins for my main. Waitresses should not be taking orders from 11 years olds then bringing them the wrong dish after accusing the child of mispronunciation. They should be cross checking orders by the parent.

Wagamama has the dodgy practice of not including VAT on menu "prices" where it quotes figures without a "£". This means 20% is added onto the bill and service is also not included. The Yaki Udon I had was tasty but expensive for what it was. Service was absent despite the Ealing restaurant being at most 1/4 full. The waiters appeared more interested in chatting amoung themselves near the kitchen than working.