Wagandwool Reviews 

109
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Oh the lovely, lovely pulls! This is my second order and as soon as I ever have more need, I will order again! I prefer putting my kids in natural fibers and these are the sweetest: Beautifully ma... See more

Company replied

Rated 5 out of 5 stars

Most perfect doggy jumpers we were able to come by! Having been sending many back as nothing fitted our Russian toy terriers, found Wag and wool who were most helpful and truly exceeded any expe... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate site, fast delivery, chats answered quickly and effectively. Beautiful product, XL in forest green wool, wonderful 'hand' - soft and warm - like the turtle neck with discreet opening... See more

Company replied

Rated 5 out of 5 stars

This is our second sweater from Wag and Wool. Our dog is a bit of a funny shape so we’ve downsized this time as the previous medium we got ended up more like a skirt for her (but it was so comfortable... See more

Company replied

Company details

  1. Clothing Supplier
  2. also in
  3. Pet Supply Store

Written by the company

We provide stylish and sustainable clothing for dogs, ethically made right here in the UK. Our commitment to sourcing only the best natural and recycled materials reflects our values of preserving nature and pet well-being. We believe that dogs deserve to look and feel their best while minimising their carbon pawprint. Through our thoughtful designs and slow production practices, we aim to promote a more sustainable and compassionate lifestyle for pets and their owners alike


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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4.9

All reviews

(109)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

A gorgeous jumper and beautifully made…

A gorgeous jumper and beautifully made I can wait to see my little sausage in it ! Fantastic communication and outstanding customer service highly recommended 🫶🏼

August 30, 2024
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Reply from Wagandwool

Thanks Charlotte - we appreciate you taking the time to leave a review

Rated 3 out of 5 stars

Cute product, bad website

The product was cute but the website was poor - the colour selectors didn’t work and I ended up having to just pick a random one. Also didn’t have many details on sizing so I had to pick one of the sizes at random as well.

June 24, 2024
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Reply from Wagandwool

Hi Amy, thank you for taking the time to provide feedback. We are looking into ways of improving the website and have found a specific issue with the Bow Ties colour selection that we have now addressed. Pleased that you are happy with the product and hope that the website frustrations do not deter you from shopping with us in future

Rated 5 out of 5 stars

Purchased the matching set

Purchased the matching set, Jumper, Collar and Lead, excellent quality, good fit (true to size) and gorgeous colour, Happy Dog and owner

March 18, 2024
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Reply from Wagandwool

We are so happy, you are happy. Thank you for taking the time to leave us feedback

Rated 5 out of 5 stars

Awesome jumper!

Awesome jumper! We love this and our pooch is so happy in it. Great quality, arrives beautifully packaged. Colours are wonderful. Really pleased, thank you.

January 21, 2024
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Reply from Wagandwool

Living for this positivity and thank you for taking the time to let us know that you love our products

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Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. The L sized jumper I ordered for my Cockapoo Bailey, was far too small, so I emailed to say how disappointed I was at having to send back. This was on a Sunday, I received a prompt response on the very same day, quickly followed by a return label under separate email. Posted back this morning and a refund has already been issued 45mins after I went to the post office! Guys, you deserve Customer Service of the Year! Well done and I look forward to notification of bigger sizes to fit my (larger than the average) Cockapoo. Thank you

January 22, 2024
Unprompted review
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Reply from Wagandwool

Thank you for your review, please keep in touch as we will get those larger sizes in later in the year. Sorry to Bailey that we would note help him this time!

Rated 5 out of 5 stars

I have been looking at these dog coats…

I have been looking at these dog coats and matching human accessories for a while now. My mum gave me some Christmas money so I thought it would be the perfect chance to purchase something.
I can’t tell you how happy I am with the products I have. They are even better than they look on the website. Such amazing quality and look beautiful!
Can’t wait to wear them today.

January 8, 2024
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Reply from Wagandwool

Thank you so much for your review, we would love to see some pics :-)

Rated 5 out of 5 stars

Customer Service and Quality

There had been an issue of non delivery. The customer service was excellent and very polite in sorting the problem out. The Christmas decorations Pumpkin & Friends look fantastic

December 2, 2023
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Reply from Wagandwool

thank you for your review

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Rated 5 out of 5 stars

Pumpkin, Smiggle and Ernie Christmas Ornaments

I ordered the Pumpkin, Smiggle and Ernie Christmas tree ornaments. They came in a beautiful gift box with a gold ribbon on that made it even more perfect as it felt so Christmassy opening it. The ornaments are great quality and really do resemble each of the dogs. Delivery was quick which is a bonus.

November 30, 2023
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Reply from Wagandwool

We really appreciate your review thank you

Rated 5 out of 5 stars

The quality of the ornaments was great…

The quality of the ornaments was great -- the recipient of the quartet of ornaments was very pleased.

November 30, 2023
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Reply from Wagandwool

Thank you for taking the time to leave us a review, it makes a huge difference

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Rated 5 out of 5 stars

I made a mistake in my order and forgot…

I made a mistake in my order and forgot to put the house number. I was contacted and it was out right straight away.

December 8, 2023
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Reply from Wagandwool

So glad it was received and thank you for taking the time to leave a review

Rated 5 out of 5 stars

Exceeded expectations

Easy to order and arrived promptly. The design and quality is outstanding and fits my dog perfectly. Love the fact it is made in UK from high quality wool. Would definitely recommend and purchase again.

December 4, 2023
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Reply from Wagandwool

Wonderful and thank you for taking the time to leave us a review, it makes a positive difference

Rated 5 out of 5 stars

Amazing

Good quality , very nice customer service, quick delivery , and amazing design.
Totally recommend! Happy 🐶

December 4, 2023
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Reply from Wagandwool

Your kind review is highly appreciated

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Rated 5 out of 5 stars

Very happy with experience with this…

Very happy with experience with this company. No problems with delivery, good communication and products well packaged. Really lovely products too.

November 20, 2023
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Reply from Wagandwool

We appreciate you taking the time to leave a positive review and we hope you are enjoying your purchase

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