Great product and personalized service. The bags are perfect for wake shaping and moving easy moving opposed a big fixed water bladder that cannot be moved and takes up space. Owner Spencer phoned me... See more
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We ordered 10, #50 weighted bags about a month ago. USPS lost 8 of the bags. When corresponding with Spencer, he has stated twice he would send new bags and hasn't. We've given them the opportunity to... See more
Company replied
Great experience. FedEx lost part of the order but the team at Wakelife quickly sent out another batch of ballast weights. No questions, just solutions. Solid company, and a great product.
Company replied
Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple... See more
Company details
Written by the company
Affordable Ballast Bags For Surfing And Wakeboarding.
Contact info
Cicero, IN, United States
- 317-316-3786
- info@wakelife.co
- wakelife.co
4.5
Excellent
96 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The product arrived in good condition…
The product arrived in good condition and should work well for my application. The shipping information is lacking because USPS is terrible at updating tracking info and it took over a week plus to arrive but this is not the fault of Wake life. It’s on USPS. Overall a 5 star review
September 12, 2024
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Placed an order on Aug 9 2024
Placed an order on Aug 9 2024. Today is sept 18 2024. They supposedly sent a second order to replace the first one. Still have ZERO information as to where the product is. They keep blaming usps. Hard to believe in todays world of technology they can mange to lose 2 orders back to back.
September 18, 2024
Unprompted review
Reply from Wake Life
This order was delivered, and after further investigation with USPS with video evidence, we confirmed that our bags were indeed at the post office for weeks, as we informed the customer. Furthermore, the customer picked up the bags from the post office and then falsely claimed that he never received them, demanding a refund. This review was an attempt to get a refund while keeping the 10 bags we sent him. After we informed him that we had video evidence from the post office showing him picking up the bags, he changed his story, claiming that his neighbor had picked them up for him and that he was unaware of this. You can be the judge for yourself on what really happened.
Our 70+ five-star reviews speak volumes about our products and our dedication to customer satisfaction. We encourage you to read our other reviews and make your own judgment. Unfortunately, despite our best efforts, there are instances where we cannot please everyone, especially when the customer is not being truthful about their intentions.
Don’t buy ballast bags from here
Don’t buy ballast bags from here, they cash your check and are too lazy to drop off to usps office and offer dead end tracking info. Doesn’t take very many business deals like this one to not be in business anymore. They need to post on their website ballast bags are 30 days out on arrival from the time they are purchased not 3-4 business days. Don’t waste your time
Buying here!!!
August 18, 2024
Unprompted review
Reply from Wake Life
On August 18, this customer placed an order and reached immediately inquiring about the delivery timeframe. We promptly informed him of a slight shipping delay and offered the option to cancel if he preferred not to wait. He chose to proceed with the order and requested that we ship the ballast bags.
Just a few days later, we fulfilled our commitment and shipped the bags. On the very day they were shipped, the customer asked to cancel the order. As with any online purchase, once an item is shipped, it cannot be canceled. Nevertheless, we went above and beyond to accommodate his request. We immediately contacted USPS to stop the shipment and arranged for the bags to be returned to us, allowing us to cancel the order and issue a full refund, which we have already processed.
We’re perplexed by the customer’s dissatisfaction, as we made every effort to assist him and kept him fully informed throughout the process. His claim that it takes 30 days to receive an order is incorrect, as his order was placed just 10 days ago. Had he not requested the cancellation, the bags would have arrived within the timeframe we provided.
Our 70+ five-star reviews are a testament to the fact that our customers love our products and appreciate our commitment to making things right. Unfortunately, there are some situations where, despite our best efforts, we can't please everyone.
Nice product
Nice product. There was a measurement error and they fixed it without squabble and professionally. Nice job guys.
June 11, 2024
Fast delivery and great prices!
June 3, 2024
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Customer service was awesome they had…
Customer service was awesome they had someone come in early to meet me and the ballast bags were great quality!
June 7, 2024
Reply from Wake Life
Hi Zach! Thanks for the 5 stars!
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Had an issue with 2 of my 10 bags and…
Had an issue with 2 of my 10 bags and Wake Life made it right. This is my 3rd order from them and customer service is top notch. Thank you. CSH
February 28, 2024
Reply from Wake Life
Thanks Cory! We pride ourselves in great customer service! We value your feedback.
Great product fast shipping
February 13, 2024
Reply from Wake Life
Thanks Boyd! We appreciate your positive feedback!
Reply from Wake Life
Thanks Brett for the 5 stars! Hope to see you back soon!
Eventually it shows up
Takes awhile for steel shot to show up. Plan ahead. Had a bag break last year and they replaced no problem. Can rust if they get too wet. Even in new bags.
August 31, 2023
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Product description was accurate
Product description was accurate. Even though the delivery was a little late, I received emails telling me that they would be and why. Customer service was responsive.
August 21, 2023
Great product and great communication!
August 23, 2023
Small enough to hide but heavy enough to do the trick.
It took longer than expected to receive but the quality was better than I expected. And they are smaller than they look they are able to slide right under the back seat of my 1995 prostar 190 so they take up no room and are unseen!
August 20, 2023
Very supportive!
August 4, 2023
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Purchased an item that was out off…
Purchased an item that was out off stock, was told it would ship in a few weeks. Received my ballast upgrade several months later. Most of the season has came and gone while I waited to receive. I called several times and was given several different ETA’s
Ballast upgrade requires parts not sold with bags, not mentioned any where but it is labeled as an exact fit? Not quite, your gonna need to do some plumbing.
July 19, 2023
Reply from Wake Life
Hi Darren! You ordered from us on 7/7, and your order was shipped out on 7/19, well within our stated shipping times of 5 to 10 business days. We apologize if this was not within your timeframe, but we did communicate this to you, and it’s also stated on our website.
We also are not sure what you mean by “ballast upgrades requires parts not sold”. Please feel free to reach out to us to discuss in more detail- info@wakelife.co
Thanks!
Wake Life
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