Walker Slater Reviews 

3,561
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting beautiful fabrics, meticulous craftsmanship, and attention to detail in every garment. Many appreciate the company's commitment to traditional values and stunning designs, resulting in well-made, perfectly fitting items, supported by excellent customer service and prompt delivery. However, some customers noted sizing inconsistencies, with items occasionally running small or large, requiring careful consideration. A few also experienced varying delivery times, including delays or issues with tracking, and some mentioned minor concerns like haphazard seams or less ideal in-store service.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality, beautiful design,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent design, craftsmanship, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery,... See more

Service

Consumers find service to be positive, with many reviewers highlighting exceptional online and in-store... See more

Order

Customers had positive experiences with order, with many reporting that the ordering process, payment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality , nicely packed and prompt delivery by dhl Harper trousers in a caramel coloured pure wool fabric which is very soft. Trouser leg style wider than I expected but still flattering as t... See more

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

I deal with a number of high class Harris Tweed retail shops/on-line selling outlets and it is readily apparent Walker Slater have their act together. Maybe not a fair comparison but I say it in an a... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Women's Clothing Store

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,561)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second to none customer service

The quality of the clothing is exceptionally high, and it’s clear the time and effort that has gone in to sourcing the material and designing the garments; that being said, it’s the company themselves that make the brand. Their focus on customer satisfaction is phenomenal; highly un organised 4 weeks before my wedding I finally got round to ordering my suit only to find both the trousers and shirt were out of stock in my size with no definitive date for when they would be in and if they would arrive just in time for the wedding or just after.

Within a week, I had both, they don’t just go the extra mile they go above and beyond for their customers.

Hannah and Laura in customer service and the web team quite literally saved my day, and there is not enough gratitude I can give to them. They are a credit to the company.

Yes, the clothes are expensive but in all honestly for the quality they are more than worth it (the twill, my god the twill! I’ve never been hugged by a cloud but I imagine that’s how it feels). The reason I will be continuing to buy from WS, however, isn’t solely because of the clothes; its because at 37 I have never experienced a company that cares so much about their customers and genuinely make them feel like they are valued. No pushy sales tactics, no blunt generic emails that make you feel like an inconvenience; just honest, helpful, and polite human interactions.

June 17, 2025
Unprompted review
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review. We really appreciate this and will be sure to pass on the lovely comments to Hannah and Laura.

We really hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great products

Great products, perfect sizing, efficient shipping

May 30, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your lovely 5 star review. We are so glad everything fits perfectly and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Customer service was helpful and…

Customer service was helpful and products are excellent

June 5, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your 5 star review. We are so happy to hear you were happy with our customer service and products.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I love Walker Slater

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their customer service department and they have been prompt to reply and help with whatever issues may arise. Not to mention that I receive my purchases here in the USA faster than I do from most local suppliers. Walker Slater has a lifelong customer in me.

June 2, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review- it really means a lot and we look forward to welcoming you back very soon!!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful and high-quality products

Beautiful and high-quality products. Prompt replies to my emails and great help in facilitating and exchange.

May 25, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for your review. We are so glad we managed to facilitate your exchange and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Lovely item

Lovely item, quality and style is impeccable. Arrived in quick time and well packaged.

May 29, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review! We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Fantastic garments and exceptional service

I have bought several jackets, waistcoats and trousers, both in-store and online. The fit and quality of the garments are fantastic, and the level of service is exceptional. Walker Slater is truly a favourite brand for timeless gentlemen's fashion.

June 4, 2025
Unprompted review
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a review, we really appreciate it. We are so glad you have managed to make it instore and online and we really look forward to welcoming you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellent tailoring and fabric

I bought a pair of ladies linen shorts in the covent garden store last year and they were beautifully made. I was pleasantly surprised to see that the same shorts in another colour was on sale on the website. The ordering process was really smooth and the free delivery was fast and reliable.

May 26, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a review, we really appreciate it. We are so glad you have managed to make it instore and online and we really look forward to welcoming you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

The jacket is beautiful

The jacket is beautiful ! Size is perfect, the fabric is amazing.
Parcel delivered very quickly. Well wrapped.
Thank you

May 25, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for lovely review.

We are so glad you love your jacket and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Super fast shipping to the states!

Absolutely love my mini kilts! Super fast shipping to the US as well!

May 25, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a review and so lovely to hear from our overseas customers.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Consistent quality, classic style

Tasteful, distinctive, stylish, quality, reliable delivery to the US. Full stop.

May 10, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a review and so lovely to hear from our overseas customers.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Quality and service = 5 Stars

Amazing help in store and incredibly fast shipping to the US. The quality is fantastic.

May 18, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you for your fantastic review. We are so glad you have not only managed to visit us instore but also shop with us online. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

best experience yet with ordering from…

best experience yet with ordering from UK to Europe. The price was exactly how calculated at check-out with no additional taxes or fees to be paid, when the parcel arrived.
Also, the garment is well made and the size guide was very helpful. I'm looking forward to wear my knitted cardigan coming winter.

May 19, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for taking the time to leave us a review. This will be so helpful and useful for all our international customers to see!

Enjoy your order and we hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great shirt.

May 15, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you 5 star review- we really appreciate you taking the time to do so and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great quality

Great quality, friendly custom service, quick delivery.

May 15, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review- we really appreciate it and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellence

The customer service and quality of clothing are exceptional.

May 12, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your wonderful review- it really means a lot to us and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great Product

Great Product . Delivered on time.

May 12, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you for taking the time to leave us a 5 star review. Enjoy your new order and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Very fast delivery.

Very fast delivery.
The product is of a good quality but the cut wasn’t for me, so I returned it.

May 9, 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you for your review and so sorry the cut didn't work out for you.

Please email us at customerservices@walkerslater.com or call us on 0131 220 2636 (+44 131 220 2636 from overseas) where will be happy to discuss cuts and sizing or any other options we may have for you.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Yet another simple,easy

Yet another simple,easy, supported transaction. I wish all my online purchases were this easy.

May 8, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your great review. We are so glad everything went well and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

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