Walkers Tours SL Reviews 

I strongly recommend not purchasing Colosseum tickets through this website. This is not the official Colosseum website, but an independent third-party booking agency.
In our case, we were charged almost €70 per adult —€65.80, to be precise— even though the official ticket for the Colosseum, Roman Forum and Palatine Hill costs €18. The website itself acknowledges, in a small and not very prominent note within the description, that only €18 corresponds to the actual admission ticket. The remaining amount is charged for “additional services”, an audio guide and booking fees. That means almost €48 extra per person.
The price was not the only problem. During the booking process, you select a specific date and time, which gives the impression that you are securing that exact slot. However, after we had paid, they contacted us saying that there was a problem and tried to change both our date and time. We spent more than a day exchanging messages without knowing for certain when we would actually be able to visit. This level of uncertainty can seriously disrupt an entire travel itinerary.
Furthermore, when you try to cancel or request a refund, you are told that the booking cannot be changed or refunded. Although these conditions are mentioned somewhere on the website, the most important information about the actual ticket price, possible schedule changes and the no-refund policy is not displayed prominently enough during the booking process.
I personally felt misled by the enormous difference between the official admission price and the amount charged, as well as by the uncertainty surrounding the date and time we had selected.
My advice is to purchase directly from the official website of the Colosseum Archaeological Park, where the standard ticket costs €18, and always check carefully that you are using the official website before making any payment.
I hope this review prevents other travellers from going through the same stressful experience.

Here are the comments on chat GPT: The Walker Tours: the reviews are even worse on Tripadvisor for Rome, with a rating of around 1.2/5 from 88 reviews. Several travellers report having paid two to four times the official price, or having their booking cancelled only a few hours or days before the visit.
On Trustpilot, Walker Tours also has 76% 1-star reviews. One review from June 2026 specifically concerns the Colosseum in Rome, where a booking that had been confirmed since March was suddenly called into question shortly before the visit.

We are still upset over being cheated by this company for our Tower of London tours. We had to pay double the price. Do not trust these third party companies. I never will again.

**1 Star**

I would strongly caution anyone considering booking through Walker Tours / Feel the City Tours.

I believed I was purchasing tickets for Buckingham Palace through what appeared to be an official or authorized ticket source. Only after completing my purchase did I realize I had been charged a substantially inflated price and that my order included several bundled services I neither wanted nor knowingly intended to purchase.

When I contacted customer service and explained the situation, requesting a refund, my request was denied. Rather than working toward a reasonable resolution, they simply pointed back to their policies.

Had it been clear during the booking process that this was a third-party reseller charging significantly more than the official ticket price while bundling unwanted extras, I would have purchased elsewhere.

My advice is simple: before buying, compare prices directly with the official attraction website and make absolutely certain you understand exactly who you're purchasing from and what you're paying for. My experience was disappointing, and I would not book through this company again.

This business is a fraudulent scam. They impersonate direct booking sites in order to mislead the public. They have no guaranteed access and can cancel the tickets last minute. They are garbage and overpriced.

Looks like the official website but it just charges you over 3 times the price for the entrance ticket. The audio guide needs WiFi which was patchy in the alcazar and it was so basic that there was more on the info boards which are free. Felt like a scam.

BEWARE this company is a scam. The company cancelled my tour the day prior and two months later, still will not issue a refund. Paid $160 for an audio tour of the louvre, which is incredibly over priced to begin with but I was quite naive at the time of booking. I might as well have thrown my money down a garbage disposal.

Got back last week from our 10 day tour of Sri Lanka with Walkers Tours. I must say the whole experience was amazing. Our driver/guide was very knowledgeable and very helpful. He showed us around all the places on the itinerary plus many other places enrout. We had 1 small issue with one of the places we stayed, 1 call to Walkers and it was sorted,thank you.

It's a scam!!!! Overprice tickets and tou will never get a refund

Our luggage and everything we had was stolen from our train. We had to make the heartbreaking deciisiin to return to the US 2 days into a planned 13-day. Even with a copy of the La Spezia police report Walker Tours would not refund even a part of our tickets to the Coliseum and Forum. It’s still a full week before we were to get to Rome, and I am sure they will resell our tickets to make double off of us. Terrible company, terrible policies and never again would I consider using them.

SKAM!!! Overpriced tickets, cancellation of tickets, no refund.

We ordered Tickets for the Colosseum Rome on a site that looked like the official Colosseum site, with official logo's en look&feel.

Be careful Walker Tours does the same for other landmarks also in other countries, like the Pantheon or the Sagrada Familia.

Over priced, the tickets were canceled the night before, NO response via whatsapp and email, refund was not received. And of course no possibility to buy new tickets at the day of visit.

THIS IS A SCAM. WE WERE ROBBED OF 90 euros for SEVILLA ALCAZAR TOUR. WE NEVER HAD OUR TICKETS...

This Company is a major scam. They sponsor a sure that makes it look like an official sure of the Mezquita in Córdoba but it’s not. Bought tickets for a guided tour at an inflated price. Was told the guide would have the tickets and provide fast track entrance into the site. Guide was a no show and had no tickets. Scammed.

I have used multiple companies to book tours and this is for sure the worst service. We were overcharged for tickets to the colosseum and the Vatican in Rome, paying 500 euros for activities that cost a third of that amount. We never received the actual tickets, we tried to contact the company by phone, email, and WhatsApp and no response. We lost the opportunity to visit the landmarks in a one-time life trip, time waited and a lot of money lost. Don’t buy services thorough them

Shocker! Never received any tickets for the Vatican museum having been told as others that they would come by email.
Total scam.
The people at the Vatican said they had had many complaints and the ushered us in to get other tickets and join a tour group. And it was considerably cheaper as well!

We payed for 2 tickets to the colosseum in Rome and were told we would receive them via email and never did!!!!! 75 Euros down the drain that I now have to dispute with my bank! WHAT A SHAM!!!! This is a false site!!!!!!

If you're reading this it's likely too late and you have buyers remorse like me. It's a scam with a clever URL but you've paid over double thinking it's legit. I feel your pain. I should have scrolled on a bit more and looked for .es site not .com

Big scam, but tickets for 143 euro. Never got the ticket, just took my money.

Really ruined the day for us. This visit to the Pantheon was to be our very first tour in all of Italy. This fraud site took our money two weeks ago and responded with emails saying our tickets would arrive prior to the tour. Of course they never came, and my emailing them and calling this fake company numerous times had zero use; they NEVER responded. We ended up touring with a small local group for 30 Euros, which turned out fine. The WORST part of The Walker Tours however, was THE MOMENT we exited the Pantheon, we got two emails from the company, saying "Your tour has been cancelled!" This scam company is shameless, and to be avoided AT ALL COSTS!!!

Guaranteed, any positive reviews for this criminal outfit are written by these Sri Lankan gang members themselves. Shame on these people!!

I ended up paying more than twice the price for Sagrada Familia vs what the real official site would have charged me. I paid €79 …& if I had purchased from the true official website, it was €36. My mistake for falling for this scam. Never again :(