I have bought numerous items from Walk London over the last few years. I lusted after the cow print loafers for ages, I baulked at the full price, so when they were reduced by almost €100 I bought the... See more
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Review summary
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Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
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Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
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I work in retail and part of job is managing customer experience. I am so so happy to see that I am treated the same level way I expect from my team. Fantastic service and great communication. I would... See more
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Company details
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic experience.
I absolutely loved the shopping experience, was easy to navigate the website, the range of shoes available was varied. Fast delivery and after receiving my order, I was totally blown away when I held the shoe in my hands. Totally recommend.
June 30, 2025
Reply from Walk London
Hi Emmanuel,
Thank you for such a wonderful review, we are so happy that you had a seamless experience with our website and that the pair arrived in a swift manner with the courier service.
Glad to read that you love the shoes and hoping that these will be a perfect fit for you too. We appreciate your recommendation as a small family-run brand it truly means a lot to us 😊
The pair of Nevada trainers I’ve just…
The pair of Nevada trainers I’ve just been sent r terrible .the insole in the left hand shoe is not level making it very uncomfortable and the insole in the right shoe looks like it been subjected to some kind of heat , I will be returning these for an exchange . I cannot see how this pair of trainers were dispatched they are clearly not Fitt for purpose . Yours Faithfully
June 27, 2025
Reply from Walk London
Hi Richard,
Thank you for taking the time to share your feedback with us. We are so sorry to hear you have not been satisfied with your recent purchase.
We sincerely apologise for the inconvenience caused by the inner sock of your new shoes and assure you that this is not the quality in which we pride ourselves on.
Rest assured your comments have been passed over to our internal QC team and our customer service team will be happy to assist with arranging a return of the pair.
Great and generous service of Walk London
Great and generous service of Walk London. Due to an production error one shoe wasn't styled correctly. So they immediately offered to exchange the pair
without extra costs.
Compliments to the Customer Service Manager.
Thank you!
July 2, 2025
Unprompted review
Reply from Walk London
Afternoon Mike,
Thank you so much for your wonderful review, so happy our customer service team has been able to resolve the issue for you in a swift and efficient manner.
We hope the new pair will meet your expectations and to see you shop with us again soon 😊
Excellent service
My second order with this family run business. Beautiful, quality products sold at excellent prices . The shipping and delivery are brilliant and arrive promptly and well packaged . Great communication , I will definitely be ordering more in the future ....well done !
June 27, 2025
Reply from Walk London
Good Afternoon,
Thank you for leaving such lovely feedback about your shopping experience with our brand. It is important to us to ensure a high level of service is delivered to all our customers and truly appreciate all feedback.
Excited to see you shop with us again soon as a loyal customer to our family-run brand 😊
Reply from Walk London
Morning Jill,
Thank you for leaving your positive review, we truly appreciate all customer feedback and pleased to read the boots arrived in a swift manner in line with your expectations.
We hope to see you place future orders with us 😊
amazing loafers fit well look amazing
June 27, 2025
Reply from Walk London
Hi Barry,
Thank you for writing your kind review, we are pleased to read that the loafers were a perfect fit for you and matched your satisfaction 😊
I accidentally checked out the wrong…
I accidentally checked out the wrong size after ordering I realised. I emailed them letting them know and they emended the problem and shipped my shoes out the same day great service!
July 1, 2025
Unprompted review
Reply from Walk London
Hi Noah,
Thank you for leaving us your review based on your experience with our customer service team. We always try our best to ensure all our customers feel valued and receive a great level of service to help resolve any matters.
So happy this has paid off and hope to see you shop with us again soon 😊
Outstanding quality and value
Outstanding quality and value, the service and shipping process is excellent.
June 17, 2025
Unprompted review
Reply from Walk London
Hi John,
Thank you for your lovely review, we are delighted to read that the whole process met your expectations and satisfaction as ensuring our customers have a seamless journey is of utmost importance to us 😊
Amazing quality fit perfect well please…
Amazing quality fit perfect well please with my loafers
June 12, 2025
Unprompted review
Reply from Walk London
Hi Lawrence,
Thank you so much for the kind comments, we are truly grateful to read that you have been fully satisfied with the product received and hope to see you shop with us again soon 😊
I bought a pair of ankle boots
I bought a pair of ankle boots. They looked nice, but the quality was very poor. They didn’t seem like real leather, and after just one wear, they already looked old and worn. They were also uncomfortable. I only wore them once and never again.
I paid £100, which is way too much for this kind of quality. I don’t mind spending money if something is worth it, but these boots weren’t. I’m really disappointed and wouldn’t recommend them.
November 7, 2024
Unprompted review
Reply from Walk London
Hi Dorina,
Thank you for taking the time to write your review to us, we are truly sorry to read that your experience with our product did not meet your expectations.
We would like to reassure you that all our products are made using LWG certified genuine leathers which are expected to crease during wear and variations in texture may occur as this is a characteristic of natural leather.
We can see your order was placed over 8 months ago which is unfortunately outside of our 30-day returns period.
Your comments have been passed along to our designer to consider as it is important to us to ensure we create products which satisfy our customers.
Our customer service team shall be in touch shortly.
Amazing customer service
These guys are truly helpful and being their brand.
They have amazing customer service, super fast reply and attention to detail.
Will definitely order from them again.
S
June 13, 2025
Unprompted review
Reply from Walk London
Hi Susana,
Thank you for your lovely feedback, we truly appreciate this as our team work to ensure that all our customers feel valued throughout their experience and receive a response to their queries in a timely manner. So glad this has paid off and we hope to see you place a new order with us soon as a loyal customer to our brand 😊
Excellent customer service and high…
Excellent customer service and high quality shoes. Will be visiting again in future.
June 16, 2025
Unprompted review
Reply from Walk London
Hi Kashif,
Thank you for leaving us your kind feedback regarding the experience with our customer service team and shoes. We will look forward to see you place future orders with us 😊
High quality shoes
High quality shoes with comfortabilty and stylish design. Durable and affordable.
May 30, 2025
Reply from Walk London
Good Morning,
Thank you for writing such a kind review, we appreciate your feedback which has also been passed over to our designer 😊
After notifying Walk that size was…
After notifying Walk that size was wrong ,they were fantastic no problem whatsoever for exchange of shoes. "smooth operation". Thank You Walk London very happy with my shoes good quality design too
May 27, 2025
Reply from Walk London
Thank you for your kind review, we truly appreciate our customer feedback and so happy you had a great experience with our customer service team as this is always something which we pride ourselves on being able to provide as a small family-run brand 😊
Fast service
May 28, 2025
Reply from Walk London
Hi Tudor,
Thank you for your comment, we are pleased to read that your new shoes arrived swiftly with the courier service 😊
Shoes were faulty
Shoes were faulty - tried two sizes and they were both tight at the toes and either too loose or tight at the back.
Still having to pay postage twice as well
May 28, 2025
Reply from Walk London
Hi Lex,
Thank you for leaving us your honest review, so sorry to read that the shoes received did not meet your expectations at this time.
Our customer service team is on hand to help get everything resolved for you - info@walklondonshoes.co.uk.
Reply from Walk London
Hi Ashish,
Thank you for leaving us your review, we are happy that you had a first class experience with our customer service team as this truly means a lot to us 😊
returning customer
the service from walk is outstanding as normal. the boots are beautiful and of the highest quality.
May 27, 2025
Reply from Walk London
Hi Samantha,
Thank you so much for leaving us a review, we are grateful to read that we were able to deliver a high level of service to you and the boots received met your requirements 😊
I never normally leave reviews but I…
I never normally leave reviews but I had such a good customer experience so I feel obliged to Will definitely buy again
June 2, 2025
Unprompted review
Reply from Walk London
Hi Margaret,
Thank you so much for taking the time to write in to us, we truly value our customer feedback and so happy you have had a great experience with our customer service team as this means a lot to us as a family-run brand 😊 We look forward to seeing you shop with us again soon.
Great shoes with excellent quality and…
Great shoes with excellent quality and materials
May 29, 2025
Reply from Walk London
Hi George,
Thank you for your kind feedback, we are grateful to read that you love the new shoes 🤩
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