Waller BMX Reviews 20

Waller always sorts me out wen I need my Bmx looking at he often tells me I’m his favourite customer Waller is sound guy and he always looks after his customers I wouldn’t go anywhere else but Waller for top notch customer service

Bike overall is amazing but delivery took so long and the coulour wanted wasn’t in stock so got a different colour

Great experience they were very welcoming and I received great service. Bought some grips and a Walker t shirt, the shirt fits perfectly and is very comfy

Ordered a mafia bomma for my sons birthday, site says next day delivery (could be up to 2) had no correspondence whatsoever from them, was emailing and calling all week but nothing then the money went back into my account still with no correspondence this left me with 3 days until my sons birthday with no bike.

Ordered a complete bmx on the 23rd of May, due to the bank holiday being the next few days, I was concerned with how long it would take for my bike to arrive. Having sent an email to the company enquiring after my order, they responded quickly, confirming the bank holiday's involvement in the delay and reassured me they were on top of things. My bike was delivered on the exact date estimated by the delivery company and there were no issues with it from unboxing to assembly and the quality of the bike is excellent. I can't fault the company or the prices. For a first time buyer like myself, an easily navigateable website and a brilliantly comforting company to deal with. Highly recommend. Will use again!

Amazing guys ,so easy to deal with, have bought great quality products from them and there fitting service is spot on, they also have an indoor bike park with ramps and they provide tuition for all ages.

I ordered a bike which ended up being out of stock at the time of purchase, but the guys at Waller went above and beyond to fix the issue, I was giving options on what I would like to do to resolve the issue. They are easy to ring up and answer any question about my new order couldn’t recommend these guys more, will be buying from these guys again.

I ordered a bike on the 18 of December, they haven’t sent it to me yet. Lots of mails with no answer from them. And I paid for an EXPRESS shipping… NEVER AGAIN

I recently had the pleasure of taking my son to Waller BMX to choose his first BMX bike, and I cannot express enough how fantastic the experience was for both of us. From the moment we walked through the doors, the staff at Waller BMX went above and beyond to make sure we had all the information and support needed to make the right choice.

The expertise of the staff was evident throughout the entire process. They patiently answered all our questions, providing valuable insights into the features of each bike and offering guidance on which models would best suit my son's learning curve. Their knowledge of BMX bikes was truly impressive, and it made the decision-making process much smoother for us.

I wholeheartedly recommend Waller BMX to anyone in search of their first BMX bike or looking to upgrade. The combination of an extensive bike selection, knowledgeable staff, and a commitment to customer satisfaction makes Waller BMX stand out as the go-to destination for all things BMX. Thanks to Waller BMX, my son will be the proud owner of the perfect BMX bike come Christmas, and we couldn't be happier with our experience.

Waller had the best price!
I don’t believe Waller bmx have in stock all the items they say they have in stock and seem to avoid giving tracking information. The profile racing crankset I ordered arrived opened and the yellow life time warranty card was missing and also the profile sticker which is always provided with cranks and hubs was also missing. I won’t be using them again.

Quick delivery, had a wee issue which was sorted out immediately, great customer services! Delighted with both bikes, couldn’t fault this company.

Ordered a few products, including a complete bike. Everything went smoothly, the guys have been helpful, quick replies for my emails.
I accidentally ordered a wrong size gloves they immediately managed to change it for me. Despatch time was a tiny bit long, other than that, I've been highly satisfied with my order. Thank you again, Wallerbmx! :)
Richard

Ordered twice from Waller, the first time I ordered some S&M Elevenez bar. After a week I found out the order was cancelled as they were supposedly not in stock. They were immediately stocked at a higher price. I felt really cheated because the bars were obviously available, I feel they accidentally advertised them at the wrong price and failed to honour the sale. My payment for the bank was pending through all the time.

Last month I accidentally ordered from them again, I ordered a Haro Stem and headset. Only the money for the stem was held pending for a week and I received an email saying they had no supplies of the stems. I emailed them to ask what had happened to the rest of my order, the headset and I have received no reply. Again my money was held pending so effectively could not be spent if I found the products elsewhere.
So 3 orders all unfulfilled on my Waller account. I will never use them again! There customer service is woeful and do they actually have what they’re advertising?

What is really frustrating is I could have got the parts from a french Haro supplier who I had just made an order from at the same time but chose Waller as they were in England and postage was cheaper, there would definitely be no import duties. Now I’m going to have to order the headset from France and pay an extra €35 euros for shipping where it could have been put on my last order if Waller had not advertised the items were available on their site. A wholly disappointing and unsatisfactory experience. Utterly frustrating.
Be careful when using Waller as they are terrible in comparison to all the other suppliers I use.

Uodate. The day after writing the review I was contacted by Waller. The headset was ordered and arrived today so at least that’s a good improvement. Thank you Waller.

Order a bike for my soon 3-4 days delivery time expected, I had chase them to found out that a week later that the bike could not be delivered! That after me chasing them every 3 days, I ask them if they could offer a different bike answer they are all out of stock when showing on their website in stock and when I question it why they didn’t put them out of stock if the product is not available which will be logical! At the end I lost a week and got a refund lucky for me I found the same bike but I had to pay more money because of they careless customer service and management of their website!
Will not recommend to get bike from this shop.

Top class service, was always happy to answer any questions and delivered the bike to me in less than 48 hours. Highly recommended and will use again.
Another prime example of why we should support rider owned shops.

Parts took forever too come they advertise free grips with all bars and didnt get any bit disappointed to be honest

Bought a stolen agent bmx for my sons 5th birthday. Quality bike at a great price. Few delivery issues due to covid19 but the lads were excellent with communications and did everything they could to help and even built the bike in quick time so I could collect sooner. Highly recommend!!!

Fantastic experience, excellent knowledge, service and products. great prices. Will definitely be back. Thank you for making my sons day

Every time i've shopped with Waller they've been fantastic. Whether it's been for bikes or parts. Always go out there way to help us and they have the best prices!

We have been fortunate enough to have bought BMX bikes and parts from Waller BMX.
The service was fantastic/ professional and the quality of products are exceptional.