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Wallester Reviews 

289
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and assigned personal managers for their prompt responses, ongoing helpfulness, professionalism, and remarkably smooth onboarding processes. People consistently find the digital platform exceptionally user-friendly, highly efficient, and very well-suited for managing various business accounts seamlessly without major operational issues. However, some reviewers were not happy with the lengthy verification procedures, poor communication, and frustrating account setup delays encountered during the very early stages. A few customers also mentioned navigating significant challenges with rigid compliance requirements, strict internal rules, and occasional unexpected account closures.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated 1:1 support and responsive account... See more

Service

People report positive experiences with service, highlighting the friendly support agents, transparent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Response time

Reviewers express strong satisfaction regarding the response time, frequently highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wallester has been one of the best platforms I’ve used for expense management. The website is easy to use, and the onboarding process was smooth and straightforward. My account was approved within j... See more

Company replied

Rated 5 out of 5 stars

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews, but Mariano genuinely deserves this one. His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, effici... See more

Company replied

Rated 5 out of 5 stars

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat the... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Accounting Software Company
  4. Business to Business Service
  5. Card Processing Service
  6. Non-Bank Financial Service
  7. Payment Service

About Wallester

Written by the company

Wallester is an Estonian-licensed financial institution and has been an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.

What we do:

1. White-Label Solution with Embedded Finance
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.

2. Wallester Business: Corporate Expense Management
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.

With a diverse team of over 190 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.

We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.

Open an account in less than 24 hours and receive 300 virtual cards for FREE!

Corporate cards for your business

Includes 300 free virtual cards

Get a free corporate expense management solution with access to the multi-functional Wallester Business platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

289 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(289)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most importantly, the best conditions on the market.

Great service. Good customer support. Security at a good level. Transparent transactions. And most importantly, the best conditions on the market.

The cards have a large Facebook trust, which reduces the number of bans. You can also buy a dedicated BIN and a whitelist.

March 1, 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Denys!
Thank you for your valuable feedback! We appreciate your trust in Wallester and look forward to serving you further.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Wallester +++

Good company - great for generating multiple cards

Just very high fees but does what you want it too

Excellent support and very good white listing

May 1, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Jimit145!
Thank you for your review! We take pride in providing excellent support and offering effective whitelisting services. Your satisfaction is our priority, and we appreciate your valuable feedback.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Friendly staff who dealt with my…

Friendly staff who dealt with my problem efficiently

May 25, 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Jonathan,
Thank you for your review! We're glad to hear that our staff was friendly and efficiently helped you. Your satisfaction is our top priority.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Best virtual card provider!

May 26, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello SabL!
Thank you for the great review! We're here to support you with top-quality services and solutions.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Wallester - Great Company!

Wallester reached out to me via linked-in to try their services and I'm impressed.
Residing in the UK, I would have nothing but problems obtaining multiple cards to spend on the big advertising platforms. And even when I could get cards they would be declined/flagged as suspicious, but Wallester fixed that.
As many EUR cards can be issued as needed and I'm told USD cards are on the way.
Support is amazing and always available on Skype, so all in all you can't go wrong, good company..

May 23, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Grant!
Thank you for sharing your positive experience with Wallester! We appreciate your feedback and look forward to continuing to provide you with a great experience and constantly working to expand our offerings.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Top top company and awesome support…

Top top company and awesome support team, I have been using and issuing cards with them for over a year now, daily basis.

May 21, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Adswire!
Thank you for the great review! We're thrilled to be your top choice for card issuance. Your continued satisfaction means a lot to us!

All the Best,
Wallester Team

Rated 5 out of 5 stars

must have

easy to use, lots of great features

May 18, 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Mihhail!
We appreciate your review! Our platform offers a seamless user experience and packed with impressive features.

All the Best,
Wallester Team

Rated 5 out of 5 stars

User friendly, cost efficient & dedicated account manager

Wallester is user friendly, cost-effective and they assign each company who signs up with an account manager who is readily available and responsive should there be any issues. We only recently signed up to Wallester but so far so good, and I am pretty sure it is only the start of something great!

May 17, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Emma!
Thank you for your feedback!We are delighted that you find Wallester user-friendly and appreciate our responsive account managers. Here's to a great partnership ahead!

All the Best,
Wallester Team

Rated 5 out of 5 stars

Amazing user experience

Amazing user experience and customer support. Keep up the good work!

May 13, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Calvin!
Thank you for your kind words! We're glad you had a great experience with us.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great customer service

Great customer service, fast response time for my inquiries. Great institution for my needs.

May 12, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Benjamin!
Thank you for your review! We're glad you had a great experience with our customer service and found our soltuion suitable for your needs. We appreciate your feedback!

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great business-solution with great customer support

Great business-solution for growing companys! Customer service is excellent and they always try to fulfill your needs. Can highly recommend Wallester and happy to continue working with them.

May 12, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Klaus!
Thank you for your great review! We're glad our solution meet your needs and that you're satisfied with our customer service. We value your recommendation and look forward to continuing our partnership.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Mark Shchegolev is so good

I have good and fast support from Mark Shchegolev. Highly recommend

May 12, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Nguyen!
Thank you for your positive feedback! We're delighted to hear that you received good and fast support. We appreciate your recommendation.

All the Best,
Wallester Team

Rated 5 out of 5 stars

The bank is working really well

The bank is working really well. Haslle for example is not good to be honest.
This bank is just working perfectly.

May 12, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Jan!
Thank you for the positive review! We're glad to hear that our solution is working perfectly for you. We appreciate your feedback and value your support.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Good experience

Great convenient service, quick and helpful support.

May 12, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

Thank you for your kind words, we appreciate it!

Wallester Team

Rated 5 out of 5 stars

All-around solution

Good business bank account with an incredible amount of different products and options to make it suitable to your use case. Dedicated account manager, who replies very quickly and provides helpful details.

May 11, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

We are pleased that you are happy with your Wallester experience.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Best experience we have from a payment provider!

We use Wallester tot a week now.
Its easy to use and we are very happy with this solutions.
We no more have problems whit Google Adwords payment.
Also the customer service is Great and Fast.
This is the best experience i have from a payment provider.

May 11, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Hamid!
Thank you so much for taking the time to leave your feedback. It's a pleasure to hear that you received great customer service!

All the best,
The Wallester Team

Rated 1 out of 5 stars

Absurdly high fees

Absurdly high fees. Avoid Wallester if you plan to spend out of Europe. We tested the card with a $450 ATM withdrawal from an ATM in Latin America and ended up being charged $20 in fees by Wallester. Absolutely unviable model. Contacted them to give them the opportunity to review and correct, but their customer service could not do anything about it. Asked them for their customer service survey, and they could not provide one, so I have to leave my review here. We will be closing our account after our first and only transaction.

February 16, 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

We are sorry to hear that you were charged with a fee, which was unexpected for you. Please note that the fee for withdrawing funds from an ATM outside Europe is higher than within Europe and is 2 EUR + 2% of the withdrawn amount.

We always recommend reviewing our pricing at https://business.wallester.com/pricing/price-list prior to usage. Please understand that our goal is not to impose high fees, but to keep them as close to the self-cost of the operation as possible and at the same time affordable for our clients.

Thank you for your understanding.

Best Regards,
Wallester Team

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