I was more than impressed with the fact I wasn’t kept waiting very long; it was around a minute , was expecting nearer 10 as I have been with other similar companies. The offers that came back from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience was great I didn’t find it didn’t find it difficult and was able to access what I needed in my time of need. Would definitely recommend for anyone in need of help quick and fast.
Very easy and efficient to set up. Great benefits with membership. Looking forward to fully using my Wallet whale card
The process was really quick and simple. Irrespective of whether I got the loan or not, the service was efficient.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As many have stated I applied for loan
As many have stated I applied for loan
This company then tried to take payment
No correspondence to my concerns on email or phone
No log in information sent
Clicked forgot password didn’t sent a reset option
Attempted multiple payment
Do not recommend if you read through multiple accounts of the same story and a lot of 5 star 1 time reviews
Money disappeared from my bank.
Money disappeared from my bank so I called them.
Apparently I set the account up 3 weeks earlier and confirmation emails were sent. However I did not receive these (not even in my SPAM).
I even tried to recover my password on the website in case I had registered and forgotten.
No recovery email came.
hey agreed, on the phone, to cancel the account and reverse the payment........ This remains to be seen. I guess I will contact my bank just in case. All very fishy.
Not worth joining, poor service.
I have on numerous times tried to get my account/subscription cancelled. They keep trying to take money from my account (so far it has been denied). I haven't heard back from Whale wallet. The customer service is useless as they do not get back to you. You try to login and says its wrong, you click forgot password enter your email address and still no email. 1 star is way to much for this company.
Setting Up a Subscription without Consent
SubwalletWhale Set up a subscription on my name by false pretenses and then debited my account. I contacted them and was informed my subscription was “accidentally” set up, and whilst on the phone with the call center consultant cancelled my subscription and told I would be refunded within 10 working days.
This now common practice with all these companies where we apply for a personal loan online, and when you asked to verify your banking details they automatically set up a subscription without your consent, what has the world come to!
Takes money from people in need …
Took money from my account without informing me luckily HSBC notified me of fraud alert.
You took my money when I asked you not…
You took my money when I asked you not to ... this is a scam
Absolutely ridiculous
Absolutely shocking ‘customer service’, a scam who prey on vulnerable people and should be closed down. Disgusting. The person who I finally got through to on the phone literally ignored me, hilarious.
Clearly a con
Never sent log in details and stole £35 from my account. Now keep trying to take £19.99 from my account. Been in contact several times and get no response. This is clearly a con
Never sent log in details
Never sent log in details. Tried to cancel my subscription but email on account doesn’t work. No one answers the phone or reply’s to the customer service enquiry. Looks like I will have to notify my bank to stop the payments
I keep trying to get in touch I'm…
I keep trying to get in touch I'm highly vullnerable brain injury and they didn't inform me of fortnightly costs of nearly £30!!! Now I have no food money and the email address and phone number aren't working Help please! Thanks
Disgusting vile attitude via your…
Disgusting vile attitude via your manager workin on phones today antagonising a vulnerable person with severe mental health refusing to give your name when asked because of your lack of. Decent telephone manners your disgusting I want who ever manages this manager on phones today to contact me directly I am not going anywhere until I know she is not gettin away with how she spoke to me provoking me more laughing and being aragant bully refusing give me my electric money from my bank saying I can’t refund when you can you laughed when I said give me my money I need electric for me and my little girls antagonising me more contact me immediately
Good experience thanks alot
Great thanks
Easy to use thanks for the help
bery nice and good experienxe
Brilliant service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








