My experience with Wallex Pro
My experience with Wallex Pro – stay away and protect your money
The people from Wallex Pro customer support are very quick and professional at the beginning. They make you believe that you are dealing with a legitimate company. Their main target seems to be customers with little or no experience in trading.
Once you deposit money into the Wallex Pro platform, a friendly person introduces himself as your personal account manager. He will call you several times a week, encourage you to open trades, and provide basic trading explanations. The purpose appears to be building your trust and making you feel comfortable with the platform.
Then comes the moment when you are told that it is the "right time" to make a much larger investment and take advantage of an "ultra-profitable opportunity". They present attractive deals involving assets such as gas, gold, and others, claiming that you can easily double your money by depositing more funds.
Long story short: once you deposit money into your Wallex Pro account, do not expect genuine support or meaningful trading education. You will not learn anything beyond basic information that can be found in the first few YouTube videos about trading.
Furthermore, they encourage you to open trades based on the information they provide. These trades are often unprofitable, but that does not seem to matter because they benefit in two ways:
First, when you open the trade.
Later, when they introduce unexpected fees and charges that were never mentioned at the beginning.
These additional fees gradually reduce your account balance. When your balance gets close to zero, you may be assigned another "better" account manager, but the result remains the same — the same process continues again.
If you hear or read anything about Wallex Pro, my advice is simple: stay away and protect your money, otherwise you may become the next victim.
Based on my experience, many CFD trading platforms operate in a way that puts the customer at a serious disadvantage. Once you deposit your money, recovering it may become extremely difficult.
Reply from Wallex
Hello. We are sorry to hear of this experience you had with "Wallex Pro". Please be informed that you are referring to a totally different company. Our company is Wallex Digital LTD and we are not affiliated in any way with the said "Wallex Pro". We have also checked and found that the website of the Wallex Pro you referred to is wallexpro.com while from our profile here you can see that our website is https://wallexhq.com/ and we have a mobile app on both Playstore and App store where our users convert crypto to Naira. The said Wallex Pro has a different review page here on TrustPilot with the link: https://uk.trustpilot.com/review/wallexpro.com.
With the information provided, we hope that you see that the review was made on a totally different business with no affiliation whatsoever with the intended target of your review. We will be glad if you can take down the negative review and rating.
Thank you so much and we hope you do get your money back as soon as possible.
Best regards,
Wallex Digital LTD