Walters Motor Group Reviews 69

Great family way of selling cars,make appointment pop in no stress or hard sale Debbie whom I dealt with was brilliant ,explained everything without being pushy at all.Done me a great deal and also the car has been prepped and looks fab Would definately go there again if I need another car

Had been looking for a good value car for a while which brought us to Walters
Damon was most helpful going through sales and contact with emails

I bought a van from Walters Motor Group back in February 2026, seemed happy with it for a short period, then after I had it inspected my mechanic found all sorts of problems with it, I called Walters and spoke to a man by the name of Andrew he was very abrupt and rude, after that I decided to get my own mechanic to deal with the problems. Walters told me the cam belt was fine, my mechanic said there was no evidence that they had even checked it, then he discovered it needed replacing, I’ve had on going problems with the van, I’ve had to spend another £2000 to put things right. All I can say is think twice before buying any van from this company. And they don’t like to help on after sales if they can get out of it. Terrible company. Would never think about buying a van from this company, don’t be caught like me stay well away, that’s good honest advice.

My experience with this company was excellent, the customer service i received was above and beyond, trying to find me the right car. Would highly recommend this company and the very lovely staff. Very kind, helpful and welcoming. Definitely worth it.

When it became apparent that I needed a new car, I wasn't filled with excitement. Having had multiple terrible experiences in and around Leicester it was concerning going into an experience buying a car 136 miles away from me.

Thankfully Debbie was amazing, communications were excellent and everything was taken care of, more than happy to answer any questions and gave all the information I could possibly need.

Due to days off and my availability we missed each other on the pick up day but Debbie had made sure between myself and her colleague that carried out the handover both had all we needed, meaning collection was fantastically smooth, the car was beautifully prepped and the 136 mile drive back in the new car could not be faulted!

A huge thank you to Debbie and the team at Walters!

Early days yet but very happy with the whole experience. Friendly, knowledgeable staff, (thanks Damon), on hand that respond very quickly to any questions or concerns. Made the whole experience of buying a 2nd car, pretty much, stress free.

Very happy with my purchase. Customer service was outstanding throughout. Debbie was so helpful and friendly. I certainly would recommend.

Bought a used van from Walters motor group which I'm very pleased with and I'd like to thank Damon for his time and effort in helping me get my new van and happy with the service and communication throughout the process many thanks

Absolutely superb help in purchasing my Mercedes Benz. Debbie was so helpful. Very friendly service. Would definitely recommend.

We are delighted with the car we purchased from Walters Motor Group. We can’t thank Debbie enough for her care and thoughtfulness. We gave her our budget, what kind of car we were looking for and she certainly came up with the goods! Not only was it just what we wanted but it was £500 under our budget and they gave us something for our old one!
All in all we had a first class experience and have no hesitation in recommending Walters Motor Group for your next car.
From two very satisfied customers
M&M Kitchen

Fantastic customer service by Damon. Good explanations for every stage of purchase.

We use walters for mots, but spotted a car when visiting for my father. From start to finish we were looked after by Debbie who helps us reserve, test drive and purchase a car which has been a wonderful addition to the fleet! Highly recommended, very friendly customer service and will visit again.

Really helpful staff , kept me in the loop with my new car and provided frequent updates on how it was coming along , car was very very tidy upon collection

First time for me using a dealers services.
I'm very pleased to say that dealing with Debbie was a very pleasant way to buy a vehicle.
My Ranger had a few issues to be sorted out prior to being ready for sale and after paying a deposit I was kept up to date on the works progress and the likely time frame for it being ready to pick up.
I wouldn't hesitate to use Walters Motor Group again and definitely recommend them on the experience I had.

Excellent service from Walters motors... no pressure sales.. very happy with my new car received in very nice order .. one of the easiest car purchases I have made with no fuss ... recommended

Couldn’t fault the service from Walter’s motor group
Nothing was to much trouble for them
I recently purchased a Lotus from them and I arranged a Saturday morning collection

They had already arranged the manager to
meet me and give me a comprehensive tour of the car
Even Debbie called into hand over the car

Great service and Damon was very helpful indeed. Very happy with the car that I bought and I would certainly recommend Walters Motor Group to others.

Misled at point of sale, accident damage withheld, and statutory rights obstructed

My experience with Walter’s Motor Group has been extremely stressful, exhausting, and wholly unacceptable, particularly in relation to how this vehicle was sold to me.

I purchased a 2017 Mercedes-Benz C200 on 8 December 2025. The vehicle was sold to me by Damon Gill. Within only a few days of the sale, I experienced an issue with the parking sensors. The after care team, including Damon Gill, were fully aware that I was taking the vehicle to an independent Mercedes specialist purely to diagnose this fault.

I did not attend the specialist to inspect the vehicle’s condition or search for accident damage.

During this inspection, the specialist identified clear signs of prior accident damage to the front of the vehicle, confirmed in writing. This information was never disclosed at the point of sale.

At the time of purchase, I specifically questioned visible damage to the front bumper during the sales process. I was reassured by Damon Gill that this was simply “general wear and tear” consistent with the age of the vehicle. I relied on that explanation when deciding to proceed. At no stage during the sale was I informed that the vehicle had been involved in an accident or had sustained accident-related repairs.

Given what later came to light, it is extremely concerning that this history was not disclosed during the sale, and it strongly suggests that the dealer knew about the accident damage and chose not to mention it.

Because I live a significant distance away, the dealer attempted to shift responsibility onto me by suggesting I make a warranty claim for serious issues that came to light only days after the sale. My position was straightforward: why should I have to claim on a warranty for problems arising from information that was not disclosed during the sales process? This should have been addressed by the dealer, not passed onto the customer.

When I exercised my short-term right to reject under the Consumer Rights Act 2015, Walter’s Motor Group refused my rejection on 17 December 2025, despite the law being absolutely clear. This caused immense stress and forced me to chase the broker which also was no help (Carplus finance), then I had to escalate the matter to the finance lender due to both the dealer and the broker refusing my legal rights to reject, who ultimately had to confirm in writing that I was legally entitled to reject the vehicle.

When I raised concerns with the aftercare team about the undisclosed accident damage, Debbie Burr dismissed the matter by saying “agree to disagree”. This was an incredibly dismissive and unprofessional response, especially given that the issue stemmed from failures during the sales process.

Due to the non-disclosure of accident damage at the time of sale, I was also left seriously concerned that my insurance could be invalid, meaning I could have been unknowingly driving uninsured. The stress and anxiety caused by this situation cannot be overstated.

In my opinion, this dealer:
• Failed to disclose material information during the sale
• Misrepresented visible damage as wear and tear
• Attempted to push responsibility onto a warranty claim days after purchase
• Refused to honour a clear statutory right
• Responded dismissively when challenged

This is not how an honest or reputable motor dealer should conduct a sale.

I strongly advise against purchasing a vehicle from Walter’s Motor Group.
If you value transparency, integrity, and respect for consumer law, look elsewhere.

I purchased the car without seeing it in person. I was very pleased when asking about the car to be told it would be MOTd for one year have a full inspection and replacement parts as necessary, When I picked up the car I met Damon for the first time after speaking to him only on the phone. He was very professional and showed me over the car I had purchased. I will say I am very pleased with the car and it was cleaned like new.
Thank you Damon for all your help.

Damon was absolutely amazing! He made the process so easy, quick and efficient. As well as being super helpful with the week they spent getting my car ready.