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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, frequently reporting that packages never arrived or were delivered to the wrong address. Customers also experienced issues with tracking information, noting that updates were inconsistent or nonexistent, and some found the tracking numbers provided to be unhelpful. Reviewers also struggled to contact the company, with emails bouncing back and no responses received through other channels. Furthermore, some customers reported problems with the website, finding it difficult to navigate or access tracking details.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many reporting that packages never arrive,... See more

Order

Customers consistently express significant frustration and dissatisfaction with their orders. Many report... See more

Product

Reviewers express significant dissatisfaction regarding product delivery. Many customers report not receiving... See more

Customer communications

Consumers consistently express significant frustration with the inability to contact customer service. Many... See more

Website

Users describe negative interactions with the website, frequently encountering issues such as an inability to... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more

Company replied

Rated 1 out of 5 stars

WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more

Company replied

Rated 1 out of 5 stars

Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more

Company replied

Rated 1 out of 5 stars

SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Customs Warehouse
  3. Import Export Company
  4. Warehouse

Written by the company

Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.


Contact info

1.2

Bad

TrustScore 1 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst delivery service ever

My order was shipped on Nov. 4, my package was in Greensboro NC on Nov.13( Greensboro NC is 2 hours from my house). Delivery date was moved to the 19th and today’s the 19th and it still hasn’t showed up and the tracking is not up-to-date. They suck as a delivery service. Where is the management or the CEO or somebody? I hope Walmart stops using this service.

November 19, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.

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Rated 1 out of 5 stars

Same Experience as Others - No package delivered

My package was shipped over 2 weeks ago was said to be “delivered” today. It was not delivered, and I’ve been home the entire time. Sadly my experience aligns with all of the other reviews posted here. WNBAA0397002682YQ is the tracking number.

November 17, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused. Upon verifying the tracking number through our system, we confirm that the parcel has been successfully delivered. Should you not have received your parcel, we advise contacting the seller. Unfortunately, we are unable to provide further assistance in this case.

Rated 1 out of 5 stars

I ordered a product two months ago,and…

I ordered a product two months ago,and still haven't received it

November 16, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.

Rated 1 out of 5 stars

Scam company

This shipping company is a complete scam. I had ordered 6 different items from Amazon, from different sellers, and every one of them was supposedly shipped with Wanbang Express. The orders stay stuck on "Out for Delivery" for 3 days, then it goes to "Held at carrier location", then the next day it supposedly gets delivered. Absolutely nothing that you order, and is shipped through Wanbang Express actually arrives.

November 3, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.

Rated 1 out of 5 stars

I don't think this company delivers anything

I have ordered three different items on Amazon in the past month and they all shipped through Wanbang. None of them showed up. They always say out for delivery or delivered but they by no means ever actually arrive. This shipping company is terrible and if you ever buy something and it says it's going to be shipped through Wanbang, just know you are already F**ked
WNBAA0397758250YQ
WNBAA0395233965YQ
WNBAA0393392456YQ

November 15, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused. Upon verifying the tracking number through our system, we confirm that the parcel has been successfully delivered. Should you not have received your parcel, we advise contacting the seller. Unfortunately, we are unable to provide further assistance in this case.

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Rated 1 out of 5 stars

STATES PACKAGE DELIVERED BUT WAS LEFT…

STATES PACKAGE DELIVERED BUT WAS LEFT IN WINDOW IN BUILDING LOBBY CANNOT REACH WANB OR SHIPER NOT GOOD

November 8, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.

Rated 1 out of 5 stars

This is a scam

This is a scam. I ordered razor blades from onbuy.com, which has a very good rating on Trustpilot... but the product has not arrived. On onbuy.com, I get the message: Great news! Your parcel is ready for you to collect from your chosen location.
But it's been three days now and the package still hasn't arrived. I am very disappointed with this service. I sent an email to onbuy.com but haven't received a reply. What worries me most is that when you click on “about us” on the wanbexpress.com tracking site... you end up on a page that doesn't exist.

Translated with DeepL.com (free version)

November 7, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.

Rated 1 out of 5 stars

SCAMMED ME

SCAMMED ME. did not arrive with amazon, ordered a hoodie and it says delivered 2 days ago. WNBAA0396281127YQ is my tracking number, not like it will actually ship lol

November 7, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologise for the inconvenience you have encountered. Upon checking your tracking number through our system, we confirm that the parcel was successfully delivered on 5 November. We advise you to contact the seller and verify the specific circumstances with the local carrier.

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful when purchasing products from Amazon and make sure this isn’t the company shipping, you will never receive the product. It’s a complete sham, they’re not even a legitimate shipping business.

October 22, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

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Rated 1 out of 5 stars

I ordered a shirt from walmart.ca a…

I ordered a shirt from walmart.ca a month ago. Check the tracking number and it keeps saying Parcel processed at Shenzhen Sorting Centre. Last mile tracking number, every day for a month. What kind of service is this. Cant contact anyone, have no idea what is happening. Is this a scam? Tracking number WNBAA0390191127YQ

October 20, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

Rated 1 out of 5 stars

Ordered a Halloween costume for my…

Ordered a Halloween costume for my daughter on 6th of of October. The delivery date just keeps getting pushed out. No way to really communicate with this company and amazon dont tell the courier until after you buy something. Well done for disappointing a child
My tracking number is WNBAA0389996847YQ
Dont think they care though

October 21, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there. Thank you for reporting this issue to us. We apologize for the inconvenience. After checking your tracking number in our system, we have confirmed that we have received the parcel data, but that it has not yet arrived at our warehouse. In this case, we recommend that you contact the seller to verify that the package has been dispatched.

Rated 1 out of 5 stars

Ordered an item 2 months back without…

Ordered an item 2 months back without realising that it was not a UK based company but getting delivered from China. There is no update at all and from the tracking information, it doesn’t seem to have left China. Can I know the status of PD000000235444?

August 27, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced. After verifying your tracking number through our system, we regret to inform you that the provided tracking number is unavailable in our system. We recommend contacting the seller to obtain the correct tracking number.

Rated 1 out of 5 stars

Obviously this is a fraudulent shipping…

Obviously this is a fraudulent shipping company that Amazon sellers are pretending to use. Says they tried to deliver my package yesterday at 9:47. But guess what, no one came to my door and my cameras show no one there. They are ripping everyone off!

October 16, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

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Rated 1 out of 5 stars

Ordered 2pairs of Chelsea boots not…

Ordered 2pairs of Chelsea boots not knowing they were coming from china,needless to say I never received them after spending $91.90,did some research after a month claiming they were delivered to my house on oct 7 in the am but I’ve never seen them to this day, I’ve emailed the company and all they say is delivered, and I don’t have them. I think all this china BS needs to stop it’s all a SCAM

October 15, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

Rated 1 out of 5 stars

JD0002233119531392

JD0002233119531392
It’s been 17 days and still no sign of anything

October 9, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced. Upon verifying your tracking number through our system, we confirm that the parcel has been successfully delivered. Your tracking number was been changed to JD0002233119860407 from your local carrier. We recommend that you contact with your local carrier if you still haven't received your parcel yet. The contact information of your last-mile delivery is below:
Tel: 0344 755 0117
Web: http://tracking.yodel.co.uk/

Rated 1 out of 5 stars

Ordered a mini hidden camera on 18th…

Ordered a mini hidden camera on 18th September through Amazon prime and it showed 26 as delivery date but it never arrived I tracked the product and it was still not shipped and then I got a message saying sorry for delay and I can ask for a refund. I m still waiting for the delivery and it’s 7th October. Worst service ever

October 7, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

Rated 1 out of 5 stars

I ordered a ski mask to go with my…

I ordered a ski mask to go with my costume for a convention on Sep 14 and this past weekend it never arrived it’s already Oct 6 still nothing. I ordered through Amazon and it says delivered but no package. It told me options to pick up my package but it didn’t give any options at all!!! Here’s my tracking #WNBAA0385191263YQ and it was great waste of time and money! Don’t order anything on Amazon that has Wanbang Express to shipped or delivered!

October 6, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced. Upon verifying your tracking number through our system, we confirm that the parcel has been successfully delivered. Should you still not have received your parcel, we advise contacting the seller. As your order originated from the marketplace, we regret that we are unable to provide further assistance.

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Rated 1 out of 5 stars

Worse company ever

Worse company ever. Order an item through fruugo and they sent a message that your item is coming with wanb express. It supposed to be delivered 22th of September but still no sign of delivery. Every time check on there website, it still shows that company received data for pickup but no update . From 26 days is still standing in one spot. Even fruugo is worse then this company as they have no information about courier status.

September 4, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

Rated 1 out of 5 stars

Marked as delivered but never received!!!

Order number: WNBAA0379750651YQ

I ordered some items off of Amazon on 8/24 with an estimated delivery date of 9/17. I was surprised to get a notification on 9/7 from Amazon that an attempted delivery had been made by USPS (Wanbexpress were the original shippers, then after customs allegedly, USPS takes the package). I was home all day and no one attempted anything-and now my package was available for pick up but their was no details on where to pick it up. On 9/8 I got a notification my package was delivered but it never was. I even decided to give it time in case it was delayed. It’s now 9/30 and it’s no where to be found! The tracking number also doesn’t exist with USPS, only Wanbexpress who provides the tracking info and updates. The package didn’t even show up on my USPS informed delivery which takes pictures of my incoming mail and informs me of upcoming delivery’s. I need information ASAP because this package contained gifts!

September 8, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced. Upon verifying your tracking number through our system, we confirm that the parcel has been successfully delivered. Should you still not have received your parcel, we advise contacting the seller. As your order originated from a third-party platform, we regret that we are unable to provide further assistance.

Rated 1 out of 5 stars

Ordered an item September 10th and it…

Ordered an item September 10th and it said it was on its way the next day. However, in doing some digging, I found that the darn thing hasn't even left China!
I'm pissed because the Walmart app said, "shipped from NY", and now I find I'm dealing with China? Now it just says "delayed". WTH? This is something I really need. And I noticed that everyone else who complains on here gets the same AI generated response.

September 25, 2025
Unprompted review
Wanbexpress logo

Reply from Wanbexpress

Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.

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