Wants&Needs Reviews 76

We bought 4 high chairs (HK living) with their cushions for a total of 950€.
After a 1 year, a problem with a back cushion appeared, a tear in the sewing, because of too little fabric at that place. Manufacturing defect. And it was well within warranty period !
Wants&Needs firmly refused to try to have it replaced by the manufacturer.
There is only one problem with an item costing 30€. And not even that ! The cushion kit is made of two parts, a bigger one for the chair's seat and that small one for the back. So maybe 10-15€ for the latter.
An unbelievable anti-commercial attitude from Want&Needs.
Buy your furniture elsewhere if you want after-sales service.

Ordered a "Toiletpapierhouder" and delivery said 10 days.
I had to proactively reach out to their customer service before getting told that it would be very much delayed.

The delay - that I did not account for - means that I have moved abroad before receiving it and they are not willing to send it to my new address unless I pay and additional 45 EUR.

In essence, because their order is so much delayed I have to pay an extra 45 EUR to receive it - in what company does that make sense?

I'm was a fool to trust their words in regards to delivery time.