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Rated 1 out of 5 stars

I’ve used Want That Suit a number of times in previous years and always received my order in reasonable time. Unfortunately I tried to order for last Eid (ordered 12/04/23). I’ve left it long enoug... See more

Rated 5 out of 5 stars

Some very unique classy items, seriously my go2 place i dont wear much asian clothes but the clothes on this site are just modest classy and in trend, to even wear with leggings etc. Iv ordered a few... See more

Rated 1 out of 5 stars

Terrible customer service. They sent me an order that was different to the picture on the website. Tried to contact them for return and refund. No replies. Be warned when purchasing goods from them.

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Men's Clothing Store

Written by the company

WANT THAT SUIT - The Founders Want That Suit is the pioneering brainchild brand belonging to a Father & Daughter business partnership. We believe, in todays fast paced and demanding world, workplace & life demands are placing considerable pressure on time. Shopping for quality authentic Pakistani designer clothing at affordable rates is becoming increasingly difficult. Trusting a seller and expecting them to deliver exactly what you bought quickly and in a timely manner is an expectation many have and are left disappointed. Recognising the need for easy, convenient shopping, we aim is to fill a gap in the online shopping market, bringing you FAST, AFFORDABLE & DESIGNER clothing direct from our suppliers in Karachi, Lahore and Wider Pakistan. 100% Original Range Our '100% Original' range are sourced directly from big brand suppliers, Nishat, Gul Ahmed, Khaadi to name but a few. You can be assured you are paying for and receiving a 100% original item in original packaging. Inspired by Range Our 'Inspired by' range are master replica A+ copies sourced from quality outlets bringing you the option of affordable brands at a fraction of the price. JAAN Our JAAN collection showcases our creativity. It is our in house designer branded collection. The pieces in this collection are truly unique to our store. Each collection is limited with intricate design and detailing providing you with an individual suit. Take note of our creative designer flair as we personally source the highest quality material and ensure it is stitched to perfection in our Lahore factory. J A A N is a truly unique collection, down to the very last detail. Want That Suit. SEE it. WANT it. ORDER it. Love from, Father & Daughter Want That Suit Ltd


Contact info

2.3

Poor

TrustScore 2.5 out of 5

42 reviews

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Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

I’ve used Want That Suit a number of times in previous years and always received my order in reasonable time.
Unfortunately I tried to order for last Eid (ordered 12/04/23). I’ve left it long enough before writing them a bad review. I didn’t receive my order nor received a refund despite emailing them a number of times. Their phone number doesn’t work either. They could at least give an explanation. Seems like this has happened to someone else here too. Crooks! I will happily delete this review if they respond and given me a refund. DO NOT ORDER FROM HERE.

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Never recieved a refund and had no Eid suit either...

Ordered a suit on the advice from the sales team after telling them my sizing, and they told me to order a small. Which I did it arrived and didn't fit therefore I asked for a refund for that and ordered a new one off the website hoping to get it in time for eid and they messaged and said they couldn't send it on time and that they would refund me. They refunded me for. The one that never arrived and then I asked about returning the one that had arrived that was the wrong size as I had no money and nothing for eid either now and Neelam told me don't worry as compensation and out of generosity she would refund me for the dress without having to send it back. So I didn't send it back and it's lying there and never recieved the refund either. And I have emailed them a few times I would attach screenshots if I could so don't be fooled underneath where they are saying communication it's gaslighting their customers I have emailed a few times now asking where that refund is and it's now approaching next eid just shocking. I think they have also blocked me as can't WhatsApp either.

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

Customer Service At Its Worst!!!

I ordered 2 items which were 2 big and 1 was see through so I asked for an exchange.Neelam took 3 days to reply and I was told I had to return within 7 days.They got the items and I had to email 2 times to get my items.It took them a week to send my exchange items to me. Even then she sent me the wrong item. 2 weeks later she emailed me to ask if everything is OK. When I told her she had sent me the wrong item she asked me to send a copy of the email. I sent her the email and I never heard from Neelam again!!!

July 22, 2022
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. They sent me an order that was different to the picture on the website. Tried to contact them for return and refund. No replies. Be warned when purchasing goods from them.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Some very unique classy items

Some very unique classy items, seriously my go2 place i dont wear much asian clothes but the clothes on this site are just modest classy and in trend, to even wear with leggings etc. Iv ordered a few times and honestly the service has been great via email etc any Qs and query is looked into asap. Just brilliant, also iv recieved exactly what iv seen on site 100% n great quality stuff at excellent prices.

July 31, 2021
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Rated 5 out of 5 stars

An amazing service!!

An amazing service!!! Got my outfit delivered the next day which I was not expecting!!
Outfits fitted perfectly. I just can’t believe I haven’t shooed with want that suit before. Can’t wait for my next purchases!!

July 28, 2021
Rated 5 out of 5 stars

Want that suit. Kurtis.

I love this website due to their fast delivery. I have bought several kurtis from this website and simply love it.
Neelam in the customer service she is very helpful and response's efficiently and effectively.
Thank you

July 27, 2021
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Rated 2 out of 5 stars

I bought a shirt

Hi, I had brought a expensive shirt recently and the fitting was really bad. So I would like to return it if possible.
But aside from that it came on time and everything

Thanks

July 23, 2021
Wantthatsuit logo

Reply from Wantthatsuit

Hi & Asalamualykum Fazila!
First and foremost a huge big THANK YOU for leaving us some feedback so that we may take this opportunity to showcase to our future potential customer base how we honour distance selling laws within the UK and DO NOT infringe Consumer Act Law whatsoever. Getting customers to understand this is very important to us and we know that potential future customers will be reading this feedback from us and we love the fact that we are able to use this review to publicise and advertise this fact about our company. Kindly start off by reading our refund policy which starts off with the paragraph shown below:

"IMPORTANT - In the event you are NOT satisfied with our store policy kindly send us an email to sales@wantthatsuit.com quoting your Order ID to see if we can assist you further. Communication is key."

kindly follow the steps outlined in our refund policy link below:

https://www.wantthatsuit.com/policies/refund-policy

We look forward to your email sent direct to our email Fazila sales@wantthatsuit.com so we can sort your refund out!

and once again this is such a fantastic opportunity to publicise to our future customers that we always honour consumer act law UK and distance selling laws - Thank you for allowing us to promote our company in this positive light Fazila!

Rated 5 out of 5 stars

The suit was good and the fit

The suit was good and the fit, colour, everything was just right. So that I could wear on eid.

July 22, 2021
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Reply from Wantthatsuit

Hi Farah! Thank you so much for this and it's awesome to hear that you wore this on Eid - do share our website link with your friends and family and we look forward to your future custom Farah!

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Rated 5 out of 5 stars

Amazing customer service as always

Amazing customer service as always! Always quick and reliable with the best prices.

July 19, 2021
Unprompted review
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Reply from Wantthatsuit

THANK YOU HENNA!
It's lovely to read this and we are super pleased with all your repeat orders!

Rated 4 out of 5 stars

Good Quality and Service

Very good service. Dealt with a sizing query .

July 17, 2021
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Reply from Wantthatsuit

That's exactly what our whatsApp sizing helpdesk is for and I'm super pleased you made use of this service!

Rated 5 out of 5 stars

Ordered from here a few times

Ordered from here a few times, very rare to get exactly what you view on the website. Absolutely fantastic upto date clothing, all price ranges and fantastic legit quality. Delivery is super quick. Definitely my no1 place to shop now. Love it.

July 17, 2021
Unprompted review
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Reply from Wantthatsuit

We love this review! Thank you for being awesome!

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