Ward & Rider Reviews 

"I am incredibly grateful to [Solicitor's Name] for his outstanding work on my car accident case. After the crash, I was physically injured, emotionally overwhelmed, and completely lost when dealing with insurers and medical bills. From our very first meeting, [Solicitor's Name] didn't just treat me as a client; he treated me with genuine empathy and respect. He listened to my fears, validated my stress, and took the entire legal burden off my shoulders so I could focus purely on healing.Throughout the long and difficult process, his communication was flawless. He kept me updated at every stage, answered every email promptly, and explained complex legal matters in plain English. His dedication, expertise, and fierce advocacy ultimately won my case, securing a settlement that will truly help restore my quality of life. He gave me my voice back during a time when I felt powerless. I highly recommend him to anyone looking for a brilliant, compassionate solicitor who truly cares about his clients."*Key Details to Add Before PostingThe Solicitor's Name: Insert his full name and the name of the law firm.Impact of the Accident: Mention briefly if it caused severe injury or missed work to highlight his impact.The Outcome: You can specify that he secured vital "medical rehabilitation" or "fair financial compensation."

I engaged them on a No Win No Fee basis against Council for a bad fall. Over a two year period with no resolution I was passed to three different staff members who each requested the same information I had originally submitted to them. No communication from them and when I gave them my change of address they didn’t record it and sent mail to previous address for over a year. My assumption is that they give NWNF cases to juniors who haven’t a clue what they are doing, I will be reporting them to Ombudsman.

Lucy Jones of Ward & Rider was instructed to manage a probate case. The service was so poor that I raised a complaint with the Legal Ombudsman on the grounds of "Delay, Failure to Keep Informed". The remedy determined by the Legal Ombudsman was compensation.

Going through the Legal Ombudsman process is not an easy, quick fix solution. If you want to avoid the emotional impact and disruption, my recommendation would be to avoid Ward & Rider.

Such a rip off and very little professional conduct. Some of the paperwork had to be re written and I had to go there and check the 27 pages, each of which I had to sign. At 1 point he was bragging about the hourly rate that he charges. Although my case was successful, a charge of £600 + VAT was charged for opening a personal injuries trust fund. When discussing the trust fund with a different solicitor of the same company, some of the questions that was asked could not be answered. When my case was complete and my solicitor had received the compensation, for 3 months I didn't receive anything and had to chase them up to get my money.
Unless you're really desperate, I wouldn't waste my time with them.

Avoid, poor communication and poorly advised. 6 yrs of stress wasted.

Ryan Lowe you've done an incredible job taking on my personal injury case. I wanted to say a massive thank you for the support you given me. Your work plan from start to finish is so great and organised.
Easy to communicate and very professional to work with.

My personal injury claim was paid but didn't receive a penny.

Dave Glover is by far the best man for the job. From the start he handled everything with efficiency and professionalism and eased my mind and made the whole process trouble free. He always responded within 24/48 hours and nothing was even a bother.
Everything i received was explained in detail and i was kept updated throughout. I never felt he was only working to gain financially themselves, it was all about what they are doing for me and went above and beyond.
I would 100% recommend.

Made an injury claim but the process took nearly a year before they declined to take the case on. We made so many statements, provided so many photos, 4 different contacts were assigned to us, our impression was that they were soft on our claim, and maybe the claim wasn’t substantial enough.
Would not recommend this company for a genuine injury claim.

Complete and total lack of urgency
The first thing they tell you is they charge over £300.00 per hour.
These solicitors have proved themselves to be very poor in terms of response time.
The service I received was nothing short of disgraceful.
My wife broke her foot outside a showroom window.
Two and a half years later they basically say we have not got a strong case because they cannot find who to go after and that it`s less than 50/50 that we can win.
My wife broke her foot and I have no case!!!
I have lost count of how many different solicitors have had this case file.
Every couple of months a new solicitor has the case as the prior one has left!
They get though more solicitors than my local cafe does with waitresses.
Now they tell me to find new solicitors that may want to take this case on.
Emailed all the top 3 directors in my last email, and not one single response.
I`m now left with no claim going forward and no solicitor that wants to help.
I hope that this review saves someone else the time, stress, headache and heartache that these solicitors caused us.
I also say not even worthy of one star!
Would not recommend these solicitors at all.