Wardrobe Direct Reviews 301

The website is very clear and easy to follow
The customer service centre is very responsive and I feel confident I have made the right choice with my wardrobe purchase

I ordered a very large wardrobe and two bedside chests drawers and paid for the assembly of the wardrobe. They were delivered and put in my conservatory. I later realised only one bedside unit was delivered. No big drama these things happen. I emailed and asked for the undelivered item to be sent ,which it was. one star for that. When delivered a few of the boxes were poorly packed and already opening.
The furniture sat in the conservatory for just over 2 weeks before getting a slot for assembly. (which I had to chase). again no big deal.
My main issue happened on the day of assembly. I paid 250£ for an "assembly team". It transpires that wardrobes direct outsource the assembly work for certain areas. I happen to live in one of those areas. The company they outsourced to then outsourced again to a local builders website.
On the assembly day one man arrived. He was a local handyman and was expecting a two hour job. he also revealed to me what he was paid and it was not 250£!. I realised that it wouldn't be possible for him to build a wardrobe this size safely and I had to help him at certain points where two people were needed. To be fair to him he worked very hard and was in the house for almost 9 hours
I felt this was not acceptable having paid for assembly service I expected enough people to do the job safely and timely.
when I complained and suggested a refund of the cost of assembly service would be appropriate wardrobe direct advised me they accepted it was a 2 person job but do not guarantee the number of fitters. Bit weird and paradoxical that. Also they do not guarantee the time it will take. also weird as the instructions state 2 hours approx for two people. they suggested I could have stopped at any time and wasn't obliged to help the chap and so used my common decency and fear for the workman's safety against me. low blow that wardrobe direct.

The wardrobe is OK and the quality is nothing special in my opinion. I also found the communication/reply to emails to be sporadic and there is no phone number you can contact them on.

My advise, if you plan to buy through this company and your purchase depends on the assembly service, (as mine did) would be to double check with them who will be assembling it. local handyman or professional fitters as there website states. also confirm the number of "professional fitters" you can expect for the furniture you are interested in. I would ask for this in writing as if you are unfortunate enough to have my experience they will deflect all blame to the company they outsourced to and to you the customer if you feel you have to help. I paid the fee for assembly to them so as far as I concerned they are responsible. If their response doesn't match your expectations look elsewhere.

I accept things don't always go perfectly but I judge companies and services on how they respond to legitimate complaints. wardrobe direct have fallen very short on customer aftercare in my experience.

Using the website was easy, it even remembered what I was looking for when I first started looking, and that was 6 months ago, Great range and easy to filter my choices

On their website there is an excellent range of wardrobes at very competitive prices.
The order process was easy to navigate, and once the order was placed and paid for the communication and updates was excellent.
Delivery time was about 9 days from placing the order, the delivery men rang me about 40 minutes before they arrived. As I live in a bungalow they carried all the boxes into the bedroom for me, they were very polite and friendly.
I arranged the assembly through Wardrobe Direct who sub contract the work out. I wasn't very impressed with the man who assembled the wardrobe but having said that the quality of the wardrobe is fantastic and he did do a good job assembling it and the set of drawers inside the wardrobe.
I would definitely recommend Wardrobe Direct to anyone looking for a smart, modern bedroom at a really good price.
I think I was just unfortunate with the man who assembled it but that doesn't detract from how happy I am with the finished product.

Good- choose for it to be assembled. Glad we did, all sorted in quick time good value. Thank you 🤩

The bedroom set is amazing, very well made, looks great and has a lot of space. Very pleased and great prices as I spent a while looking.

Had a query so emailed the company, I received a response the next day which I was happy with.

I would recommend this company.

Excellent quality and very well made. The guy who assembled it was very efficient and quick, completing it within 2 hours. I would recommend the company to anyone who needs a good quality wardrobe.

It's worth knowing as other reviews have said; wardrobe direct take these reviews REALLY seriously. They also tried to call me the day I posted this review then they complained about this review, Trustpilot saw fit to post it. Thank you TP. THEN they just asked for more information from me, it's weeks later, through Trustpilot. They clearly spend a lot of time attempting to look good. Their ways in this world - needs avoiding. I just wanted a wardrobe. My review stands as it was:

Terrible customer service. After writing clearly that I could not accept a ground floor delivery - it took 13 emails back and forth to gain reassurance my wardrobe would be delivered to my basement door. They then called at 1pm on delivery day (a Saturday) stating they "do not have delivery drivers every Saturday" no apology and quite a rude attitude frankly, towards majorly inconveniencing me. They'd had a week to sort this date out. They then LIED. Stating that I had been called on the Friday - there was not one communication on that Friday. Do they forget that EVERYTHING is recorded. After requesting a delivery next Tuesday, it took another 6 emails back and forth -they seem not to read the clearly concisely written emails requesting next Tuesday. Very strange and frustrating - CANCELLED my order. They are unprofessional time wasters. It's like the unnamed sales team is a 10 year old.
AVOID is my advice.

Delivered and assembled as scheduled.
Very nice wardrobe. Exactly as described.
Smart and sturdy.
My only suggestion would be better communication from the company between the point of order submission and delivery and installation. We were left without updates for some time and had to request.

Hi Simon,
As I've said twice now that no one had to level anything, they just had to call me and I was going to put the bit of wood on the floor!

I made the mistake of ordering a wardrobe, with assembly, from this company. After a month it hadn't arrived. I complained via their site, but was ignored. After, writing by recorded mail, demanding a refund, I got a rude email from them, but a polite phone call from someone who said he was the manager. I was persuaded to give them another chance. Big mistake! The fitters arrived on time, but my wardrobe hadn't been loaded on their van. So, after two months, no wardrobe. These items are big, you have to move all your furniture, even light bulbs, to make room for installation. Days off work too. I want a full refund!

I disliked the driver very rude, boxes had footprints on it while I paid for £50 special delivery, but I really like the wardrobe stunning

Very good product and assembled by specialist.

Really quick to take my money
Not so quick to deliver wardrobe and even slower to respond to the problem once delivered

Good quality wardrobe. Instructions were clear, spent some time marking up which piece was which and got it built in about 3 hrs.

Great response to an email on a Sunday from Wardrobe Direct Aftersales service, following minor frustration with Live Chat.

The wardrobe was delivered within the time frame their website stated (although I had to chase them for an update, so that could be improved). It took 2-3 people to build/ install the wardrobe, but it only took about half a day to do and the instructions were easy to follow. The wardrobe is a really good size, and I really like it. My only niggle is that one of the side walls pops out a little bit at the top if we close one of the the sliding doors with a push, so we have to make sure the we close that for gently. My husband says that will be easy to fix though with wood glue/a bracket on the inside.

website easy to negotiate and placing the order trouble free

Wardrobe we ordered I think its very good price to quality, order processed very quickly, even state it takes 4-5 weeks to deliver, we received delivery comfirmation after 5 days, assembly of wardrobe it's easy, did it by myself only, on the manual stated 3 people need, i'am handyman for work so that's maybe help, oweral all perfect, wardrobe it's beautiful, thank you very much.