Warehouse One Reviews 

Really, really shitty customer service, answers on email are short and rude, that is if they even answer. It is free to be nice to your customers. We ordered there 2x, but never again.

I bought a "2nd board" snowboard on this site at an absurbd price.
I just received it, it's straight up new. This was marked "2nd board" literally because of a tiny scratch on the front side, but the board it's straight up new and never used.

I'll definitely buy again from these guys. They sent me a little gift with the board too!

I originally had a frustrating experience receiving a "brand new" snowboard that arrived with several scratches. However, after escalating the issue, Warehouse One showed true professionalism. They listened to my concerns and offered a very fair resolution that compensated for the damage and the inconvenience. While the initial delivery was disappointing, their willingness to make it right proves they value their customers. I’m happy with the final outcome and would shop here again.

Very poor shopping experience and customer service handling.

Wanted to return my goods with the expectation of refunded shipping/return costs as the website states "no ifs and buts" when returning. I found out I had to read the blueprint that returns outside of GE are paid by buyers. I had to ask ChatGPT to find out if I was responsible for paying returns, and even got the wrong answer here.

Regardless, I expected a decent customer service when enquiring about the return costs (it is very expensive to return goods) but was told "we have nothing to hide" and that "I should read the ToC's when ordering.

I consider it very risky to order items when such small disputes are handled in this way. I can only imagine what a nightmare a product defect dispute, warranty case or similar might be to deal with.

Many sites like bergfreunde, sport conrad etc. delivers much better customer service, and also drives competitive pricing.

Excellent selection and lightning fast shipping. Fantastic!

Great prices, good updates about shipping and relatively fast shipping considering I live in Spain and they are located in Germany.

Would 100% recommend to anyone in Europe!

Bought a pair of snowboarding shoes on a really good price! This is why I would give a 5, but they forgot to add my phone number to GLS, and the first two shipping was not succesfull. But after contacting the call center and GLS everything went fine.

I recommend the shop, good products on a really good prices! 😉 (and also fast shipping)

The food took to long and they don't value their younger customers, they overlook us when we are meant to be treated equally

Feel so welcomed

I had an amazing girl, Ashley , help me today.🤩 I called her store in West Edmonton looking for a specific hoodie for my daughters bday. She didn’t have in her store so she called west Ed mall and found & put on hold for me .
I told her I use a cane because I’m waiting for knee surgery so I was concerned how far of a walk it would be , so she sent me pictures of a map to show me the closest location to park at the mall. She was an absolute pleasure !
🙏🏻

Do not order from their website. I have not received my wake boots. Today they are not offering me any solution even though my parcel was supposedly insured as it says on the site. 600€ lost. If I can give you any real advice, avoid this shop.

Quality service.
Fast and friendly.

Customer on multiple occasions, always really good - returns and refunds are easy

Shipment was pretty quick and staff was responsive. Will buy again

Although there was a slight problem with my order (it was delivered in two parcels at different times, they also sent me someone else's order by mistake), in the end my order was delivered completely and it was well packed (I ordered skis, so I was anxious about packaging).
I called customer service twice, they were helpful and gave me the information I was after.
Overall, I am satisfied with Warehouse One.

Edit: Package was delivered, if I am not in a hurry would maybe order again.

Great prices, fast shipping and most important, attentive and helpful customer service.
My go to place for snow activities gear.

Excellent Customer Service and Communication. Items were dispatched quickly with the seller providing detailed tracking of the item and delivery was prompt and exactly during the period provided by the courier company. Highly recommended professional company that cares about its customers.

I bought Burton Instigator which had small damages on it. When I emailed them they never answered me back. Propably company bought the board on sale and sold it to customer with full price. Don't order from here!

EDIT: I sent two emails. They never answered me back. Reported the firm to the Finnish and EU customer services on their misleading conduct!