Warmlumi logo
Visit website

Warmlumi Reviews 

2
•
TrustScore 3.5 out of 5

3.6

Lighting Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Lighting Store

Contact info

3.6

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Review of Lights

Ordered some wall lights and the package came from ali express. Tried to return them and never got an answer back. Having to follow up with legal action. avoid avoid avoid.
*UPDATE on this - This matter has been resolved and my return request was promptly dealt with by the Warmlumi team. Updating to a 3 three to reflect great customer service and just taking two off as I returned the product.

June 1, 2026
Unprompted review
Warmlumi logo

Reply from Warmlumi

Thank you for your feedback. We would like to clarify that your return request was approved on 8 June and that the return instructions were sent to you immediately, in accordance with our returns policy.

On 13 June, we were notified that a chargeback had been initiated with your card issuer. At that time, the item had not yet been returned to us.

The item was subsequently posted by you on 17 June and is now in transit, as confirmed by the tracking information.

As the dispute is currently being processed by your bank, we are unable to issue a direct refund via our platform. However, we have contacted you directly by email to propose a swift resolution and remain fully committed to resolving this matter.

We apologise for any inconvenience and thank you for your understanding.

Advertisement
Rated 5 out of 5 stars

Good Resolution After a Difficult Start

I initially had a very frustrating experience with this company after ordering a lamp and trying to arrange a return. My emails went unanswered, and I felt completely ignored, which led me to leave a negative review.

However, after posting my feedback, the company contacted me directly, addressed the issue, and helped resolve the problem. While the lack of communication at the start was disappointing, I appreciate that they eventually reached out and worked to fix the situation.

I'm updating my review to reflect the outcome and the effort they made to resolve my concern.

June 3, 2026
Unprompted review
Warmlumi logo

Reply from Warmlumi

Thank you very much for taking the time to update your review.

We are sorry for the frustration you experienced at the start of this process. As we mentioned, your email containing the photograph did not reach us due to a technical issue, and we fully understand why this caused you some initial disappointment.

We’re pleased that we were able to resolve the situation quickly once we became aware of the problem, and we appreciate your patience and understanding throughout the process.

Your feedback is valuable and helps us to improve our communication processes to ensure this doesn’t happen again in the future.

Thank you for giving us the opportunity to rectify the situation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look