Warmserve Plumbing Reviews 45

We contracted Warmserve for our rewiring and replumbing. I'm a keen DIYer, so worked closely with Warmserve to spec to my requirements. This included: installing a new boiler; adding waste pipes in the new bathroom which passed through a thick stone wall; connecting a new soil stack; moving a gas pipe so it was hidden; connecting a wet UFH system; complex rewiring of an old property; connecting electric UFH in the bathroom; connecting wireless thermostats; many more smaller jobs I couldn't do. I especially appreciated the various discussions on which approaches to take, and which equipment to purchase. The level of work done is high, the cost was very fair, and the team were very patient with me given how long it took me to get the plastering sorted / UFH panels installed etc! Very grateful for their hard work. Thanks Mark, Simon, Jack, Rich, and the rest of the team - can't recommend them enough.

The email communication was excellent. The quote was promptly provided at a competitive price, and the repair was completed professionally and efficiently. The service was exceptional and highly worthwhile.

If I could give 0 stars I would.
Had work carried out in April. Needed my toilet fixing and a boiler service. Completed the service and passed the boiler on the day, they had to come back for parts to fix the toilet.
I paid cash to the engineer for the service. Also needed parts for the boiler as there were signs of leaking on that.
I had a call from the office to book in the remaining work with an invoice. The invoice did not reflect the money I had paid for the service. They contacted me back and confirmed the engineer had the cash (this didn’t sit right with me, why hadn’t he contracted them to inform them of that payment? He was sat in his van long enough on my drive after completing the work).
A couple of days later 3 engineers turned up. Two fixed the toilet and were efficient and left. The engineer replacing the part on the boiler was the same who completed the service. He called down and asked me to turn back on the water. Which I did. A few minutes later my son alerted me to water pouring from my kitchen spot light. I called up and went to find out what he had done. He stated he didn’t realise he hadn’t placed the shower head back in the bath. Now I am still unsure as to why he’d removed it from the holder in the first place. There was also clear water marks now visible along the ceiling and water had poured down the wall into my larder. The engineer completed the boiler repair and stated he would contact the office and explain what had happened. I went back upstairs and found that there was a small leak still with the boiler.
My husband contacted the office understandably upset at what I had told him had happened. The office was extremely apologetic, however they did not appear to have been informed of the incident by the engineer. They stated they would send another engineer around to assess the damage and sort the leak. Who turned up? but the same engineer. So of course the damage was never assessed. I also had to throw out food from the larder form water damage. Not to mention the inconvenience of it all, being 5pm and two young children waiting for their dinner.
Now a couple of days ago we received an invoice for the remaining work; 2 months later. After never having the office contact us to see what damage had been caused.
Not trusting this company we arranged our own checks on the electrics.
I wound absolutely never recommend this company or have another one of their incompetent engineers step foot in my house again. Avoid!

Delays in carrying out boiler inspection.Complained to engineer when he finally arrived that there was water leaking from the condenser.He inspected the boiler that was not leaking at the time even though there were clear signs that there was water stains on the internal casing.He passed the the boiler but did not register there signs of a leak in his report.This led me to switch to British Gas who came to inspect the boiler and failed it immediately as un insurable with them due to leaks that had been there for a longtime.I contacted WARMSERVE and they said they can’t help as the engineer did not include it in his report and I should have reported it myself.

They got back to me quickly. The engineer was polite and got the job done quickly. Would recommend

The heating engineer Chris came out on day we arranged they did a complete replace of 10ml pipe work to 15 ml pipe work. Excellent work very happy everything is working good now.
They were very helpful on the phone as well.

I had a boiler leaking issue, but it was not happen all the time, so for the first visit, during which the engineer was unable to identify the leak because it was not active at the time. He specifically advised us to record the issue if it happened again, which we did. Then they advice to visit again but with another examine fee, even I emphasis it was a follow up case (we already paid for the first visit). They insist, said will do more test then. when i ask why no test in first visit? They didn't reply email and disappear.

Boiler Installed
Just had a Baxi boiler installed by Chris.
Very happy with the work Chris has put in, very neat and seems may have a little ocd!
Tim the electrician that visited was also great and also the staff on the telephone were very helpful and polite.
Highly recommend Warmserve for boiler installations.

Fantastic, quick service. House Alarm system broke overnight. Simon came, diagnosed the issue, and resolved it within the hour meaning very little disruption. Would recommend to everyone! Thanks!!

I had a callout the same day as I phoned.
The engineer Steve called me an hour before he arrived which was very helpful.
The combi boiler had been intermittently cutting out recently so was left without heating or hot water.
The issue was a blockage which was identified and rectified quickly.
I hightly recommend Warmserve and thank you Steve

We had an appointment with gas and electricity and since we have been chasing for quotes. it seems impossible. do not think this company wants jobs . very disappointing. i will avoid in the future considering their services

Always a great service with warmserve, never any issues and always out same day or next day when I need them

Excellent work from Steven, quickly but not superficially, fixed two problems, of a very old plumbing system.

Great job, quick, efficient and kept us informed throughout as well as answering all my questions that I am sure have they have been asked a hundred times before! Thanks Pete & Shaun (and good luck with Stoptober!)

Thank you to Warmserve for their continuous support with our rental properties. Their professional and reliable approach has made it simple to ensure our properties are compliant and maintained both proactively and reactively. We regularly receive positive feedback from our tenants and can’t thank them enough.

Had Warmserve sent to us as an emergency call out through our home insurance. A lovely plumber named Steve arrived, he was very friendly and knowledgeable. More importantly he worked out what was wrong and fixed our water leak quickly and efficiently. Thank you Steve for restoring our water and heating! Would highly recommend!

Have just had an electrical test and check with Warmserve through POBL my landlord.
Tim the electrician put me at ease and talked me through what he was doing, changed a light and a fire alarm for me.
Respected my home well and put a sheet down.
He was a very nice young man.

I am a customer of Wales & West Housing association.
I have had work undertaken at the house over the last week.
Rob has been brilliant and is a real credit to your company.
Please pass my thanks to Rob and the electrician.

I have been using Warmserve for a few years. They have been very helpful, reliable and a pleasure to deal with. Very quick response when we spotted a leak in our bathroom, where a same day call out was arranged. Would not use another plumbing company other than the Warmserve team.

Had a call out today for a boiler breakdown.
Nice chap called Steve came, quickly found the problem and went to pick up a replacement part.
All fixed within 2 hours, and seemed to be a reasonable price.
Thank you Steve!