Warranties UK Reviews

227

•

4.7

Car Repair and Maintenance

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional manner, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, noting clear explanations and a patient approach to their needs. Many appreciate the ease of finding suitable warranty deals that fit their budget and provide peace of mind. The overall service is described as efficient and professional, with people feeling well-informed throughout the process. Customers also value the personalized attention and the willingness of the team to go the extra mile.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism,... See more

Warranty

Consumers find warranty to be positive, with many reviewers praising the helpfulness and politeness of staff... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing interactions as... See more

Reviews shaping this summary

Had a great conversation with Kam over the phone.As a first time buying a vehicle,it can be very overwhelming in terms of documents—insurance,road tax & warranty.Kam really aided me today with such ch... See more

Company replied

Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful. I felt very comfortable talking with Cameron. His professional manner is outstanding. I really can't say any... See more

Company replied

I had an excellent experience thanks to Kamran’s exceptional customer service. He was friendly, attentive, and took the time to explain everything clearly. He followed up promptly, kept me updated thr... See more

Company replied

I spoke to Aneesha who went through everything to ensure I was making the right decision for myself. I couldn’t afford it at the time but has explained how I can do it in the future. Thank you for all... See more

Company replied

Company details

Car Repair and Maintenance

Written by the company

Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!

Contact info

Kingsgate House, Wellington Rd North, SK4 1LW, Stockport, United Kingdom
0330-818-3064
hello@warrantiesuk.com
warrantiesuk.com

4.7

Excellent

227 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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124 reviews in the last 12 months

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Jan 22, 2025

I purchased warranty from them through…

I purchased warranty from them through car loans uk, the guy name is usman, he said unlimited warranty and covers everything and didn’t mentioned I can claim only £500 with excess of £100 that means I will get only £400. But the premium am paying for annum is £675.
I cancelled the policy with in 14 days. Am still waiting for the refund. It’s more than a month and bumper took money again.
Avoid avoid avoid taking the policy in the first place.

January 22, 2025

Unprompted review

Reply from Warranties UK

Jan 23, 2025

Hi Karthik,

Thank you for reaching out and sharing your experience. We’re sorry to hear you’ve had a frustrating time, and we want to address your concerns directly.

When you took out the warranty, we offered a range of coverage options (12 to 48 months) so you could choose what worked best for you. The policy you selected does state the following “Frequency of Claims: You are entitled to submit an unlimited number of claims during the active term of your warranty, as detailed in your policy coverage information. The sum of the combined claims cannot exceed the CAP retail valuation of the vehicle at the time of the claim”

We also discussed the excess during the call, and we understand you chose the option that suited your budget. For more extensive coverage and higher claim limits, a Gold or longer-term policy would have been available, but we completely respect the choice you made.

We understand you’ve since canceled the policy, and this was processed on our end within the 14-day cooling-off period. Refunds are handled by our payment provider, and while these are usually straightforward, we’re really sorry for the delay you’ve experienced. We’ve escalated this with them to ensure it’s resolved as soon as possible.

If you have any other questions or need further assistance, please don’t hesitate to contact us at 0330-818-3064. We’re here to help and make things right.

Jan 8, 2025

A HORRIBLE company that do not tell the…

A HORRIBLE company that do not tell the truth, they made me wait for 3 weeks and then gave me garages that do not work with them , and their warranty literally covers nothing.
the ladies on the phone were horrible treating me as if i was daft

January 7, 2025

Unprompted review

Reply from Warranties UK

Jan 13, 2025

Dear Hazel,

Thank you for sharing your feedback, and we sincerely apologise for the frustration you’ve experienced. We understand how important it is for our customers to feel supported, and we regret that we fell short of your expectations during this process.

To clarify, you made your claim on the 30th of December and promptly completed the required day-one questions. We recognised that you needed support in finding a suitable garage and made it clear that we would need a fully costed estimate to proceed with your claim.

While one garage did reach out offering assistance, they were only able to take payment directly from you, which unfortunately does not align with our process. To further assist, we sent you an additional list of garages, still emphasising the need for a fully costed estimate. We eventually received an invoice, but unfortunately, the issue with your clutch was identified, and as per the terms of the policy, this item is not covered.

We understand how disappointing this outcome must be, and we want to assure you that we went to great lengths to support you throughout this process, including helping to find a list of alternative garages. Customer satisfaction is incredibly important to us, and we genuinely regret that your experience did not meet the high standards we aim to deliver.

If you would like to discuss this matter further, we are more than happy to assist.

Best regards

Dec 24, 2024

Great service from Usman, polite, friendly, informative. The service provided takes away the stress of anything that might go wrong with the car. Lovey guy! Great team. I've only just finished the purchase and already I have confidence in this service.

December 13, 2024

Unprompted review

Reply from Warranties UK

Dec 18, 2024

Hi, Kimberley! 😊

Thank you so much for your kind feedback! We’re thrilled Usman went above and beyond to provide such detailed and clear service.

Your satisfaction means the world to us!

Kind regards,
Warranties UK

Dec 3, 2024

Recommend Bradley!

Friendly helpful assistance. Great explanation of detail and very smooth transaction. Thank you to Bradley! Fantastic customer assistance.

December 3, 2024

Unprompted review

Reply from Warranties UK

Dec 5, 2024

Hi Kimberley!

Thank you for the glowing review! We're thrilled to hear that Bradley made your transaction a breeze.

Bradley is delighted to hear that he has made such a positive impact!

Best regards,
WarrantiesUK

Nov 29, 2024

Very helpfully all the team.

Very helpfully all the team.
Very happy. Aj

November 29, 2024

Unprompted review

Reply from Warranties UK

Nov 29, 2024

Hi Valerica,

Thank you so much for your kind words and the fantastic review!

We're thrilled to hear that you had such a positive experience with our team, and we’ll be sure to pass on your feedback to AJ.

Best regards,
WarrantiesUK

Nov 29, 2024

The gentleman on the phone was well…

The gentleman on the phone was well spoken and polite

November 29, 2024

Unprompted review

Reply from Warranties UK

Updated Nov 29, 2024

Hi Nathan,

Thank you for your 4-star review! We're glad to hear you had a positive experience with our team.

Is there anything extra we could do to earn five-stars? In the meantime, we'll continue to work hard to provide excellent service!

Best regards,
WarrantiesUK

Nov 28, 2024

Ryan was super helpful and explained things thoroughly. Highly recommend.

November 18, 2024

Unprompted review

Reply from Warranties UK

Nov 26, 2024

Hi, Cay! 🌟

Thank you for your wonderful review! We’re so pleased Ryan was able to help and explain everything thoroughly.

Your recommendation means a lot to us!

Best regards,
Warranties UK

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