Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
Company replied
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it i... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
My experience with WSG was great; Ben L was highly supportive. Thank you!
April 14, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nooria!
We’re delighted to hear you had a great experience with WSG and that Ben L was so supportive throughout the process.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
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Mark whom I spoke to was very pleasant
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Michael!
We’re glad to hear Mark was very pleasant to speak with—we’ll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience and are here whenever you need us!
Best Wishes,
Customer Care
The customer service at Warranty…
The customer service at Warranty Solutions Group Ltd has been fantastic. In particular Ben Lewington has helped me through a series of claims. He has been incredibly supportive and offered great advice. Likewise the company has settled my claim promptly and fully. So glad I took the wheel/tyres policy out with them can only recommend them
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Tom!
We’re thrilled to hear you’ve had such a positive experience with our customer service.
We’ll be sure to pass your comments on to Ben—he’ll be pleased to know his advice and support made a difference.
We truly appreciate your recommendation!
Best Wishes,
Customer Care
Mark was very professional and polite…
Mark was very professional and polite on the phone
May 5, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We’re pleased to hear Mark was professional and polite on the phone—we’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to share your experience and are here whenever you need us!
Best Wishes,
Customer Care
Very good customer service from a…
Very good customer service from a lovely Irish guy Micheal Thank you
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Donna!
We’re so pleased to hear you received very good customer service, and we’ll be sure to pass your thanks on to Michael—he’ll really appreciate the mention.
We’re glad we could help, and we’re here whenever you need us!
Best Wishes,
Customer Care
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The lovely Irish man Michael
The lovely Irish man Michael, was super warm, friendly & informative.
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Alison!
We’re pleased to hear that Michael provided such a warm, friendly, and informative experience—he’ll really appreciate your lovely comments.
We’re glad we could help and are always here if you need anything further!
Best Wishes,
Customer Care
Had a call from Michael today
Had a call from Michael today, very helpful!
May 1, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Jay!
We’re pleased to hear that Michael was very helpful during your call—he’ll be glad to know he made a positive impression.
We appreciate you taking the time to share your experience and are here if you need anything further!
Best Wishes,
Customer Care
Very easy and friendly to deal with
Very easy and friendly to deal with. Tony did exactly as he promised, when he promised to do it.
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Richard!
We’re pleased to hear that you found the process easy and that Tony and the team delivered exactly as promised.
We really appreciate your support and are here if you need anything in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Tom!
We’re glad to hear you found us approachable—creating a welcoming and supportive experience is very important to us.
We appreciate your support and are always here if you need anything!
Best Wishes,
Customer Care
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Good Warrenty and easily accessible…
Good Warrenty and easily accessible also easy to contact
Spoke to mark and everything was explained perfect great customer service
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Aidon!
We’re really pleased to hear that you’ve found our warranty easy to access and that getting in touch with us has been straightforward. It’s great to know that Mark was able to explain everything clearly and provide the level of customer service we strive for.
Thanks again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Policy renewal
Had a courtesy call today from Michael at WSG car warranty about my renewal.
Michael was very helpful and polite regarding the policy all sorted and very happy with the service.
Thank you.
April 30, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Wayne!
We’re pleased to hear that Michael was helpful and polite during your renewal call, and that everything was sorted smoothly - we’ll be sure to pass your comments on to Michael.
Thank you again for choosing WSG — we’re here whenever you need us!
Best Wishes,
Customer Care
Very happy with warranty solutions group limited
Sticky at first trying to understand what they wanted from me. Once I understood the process, it was then up to the car repair company to show evidence of what went wrong with the car.. I was on a platinum plan and once the damage had been verified by the motor vehicle repair company, warranty solutions group then verified the amounts of £5000 to be paid to me once the work had been carried out. I must say I was very very pleased with the companies professionalism. And they honoured the agreement of the platinum policy which I had taken out. I can only say thank you and I appreciate what you have done for me. Kind regards, Lee
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience!
We’re sorry to hear that things felt a little unclear at the beginning, but we’re glad that once the process was understood, everything moved forward smoothly.
It’s great to hear that, once the repairer provided the necessary evidence, your claim was handled efficiently.
We’re especially pleased that you felt supported throughout and that our team’s professionalism stood out.
Best Wishes,
Customer Care
I've not had to claim yet but Mark…
I've not had to claim yet but Mark phoned me up to make sure I had received all of my paperwork, offered to go through it and explained the cover I've got.
They seem great so far.
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re really pleased to hear that Mark took the time to check in, ensure you received your paperwork, and clearly explain your cover - we’ll be sure to pass your comments on to Mark.
If you ever do need to make a claim or have any questions, we’re here to help!
Best Wishes,
Customer Care
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New customer
New customer, had a call from Michael who went through the basics very simply and effectively, offered extension without any pressure and was extremely cheerful and engaging throughout the whole call
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Kev!
We’re thrilled to hear that your experience as a new customer got off to such a positive start.
It’s great to know that Michael explained everything clearly and made the process simple and easy to understand, while also keeping the conversation friendly and engaging - we’ll be sure to pass your kind comments on to Michael.
Thank you again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Thanks to Michael for getting in touch…
Thanks to Michael for getting in touch and giving my warranty a personal touch.
April 29, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re glad to hear that Michael’s personal approach made a positive difference to your experience with your warranty - providing a friendly and tailored service is something we really value.
We’ll be sure to pass on your thanks to Michael.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Very professional approach to my…
Very professional approach to my problem and extremely responsive
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that you found our approach professional and that we were able to respond to your needs quickly - providing efficient and attentive service is very important to us, so it’s great to know we met your expectations.
If there’s anything further we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Mark was very knowledgeable and helpful…
Mark was very knowledgeable and helpful but not at all pushy.
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We’re pleased to hear that Mark was knowledgeable and helpful, that’s exactly the kind of service we aim to provide.
We really appreciate you taking the time to share your experience, and if you need any further assistance, we’re always here to help!
Best Wishes,
Customer Care
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Had a very friendly courtesy call from…
Had a very friendly courtesy call from mark just to check that I had received my policy documents for a car I had recently purchased.
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Shaun!
We’re glad to hear that Mark’s courtesy call made a positive impression - providing clear communication and friendly service is very important to us, so it’s great to know this came through in your experience.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Had a call today from Mark
Had a call today from Mark a very pleasant man who didn't try any hard sell to upgrade the warranty, he just explained it all which was refreshing.and tells you what to do I case of a claim.
A good experience all told, thank you
April 28, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Bernard!
We’re really pleased to hear that you had a positive experience speaking with Mark and that he provided clear, helpful information without any pressure.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Thankyou Mark for your call explaining…
Thankyou Mark for your call explaining about my warranty
Perfect
April 27, 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stephen!
We’re glad to hear that Mark was able to clearly explain your warranty and that everything was straightforward for you - we’ll be sure to pass your comments on to him.
If you have any further questions or need assistance in the future, we’re always here to help!
Best Wishes,
Customer Care
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