I am writing to lodge a serious…complain
I am writing to lodge a serious complaint regarding the Washing Machine Repair service I booked on 12th April.
A technician visited my home and informed me that the washing machine panel was damaged and needed repair/replacement. He quoted a total charge of ₹6,250 for the same. Based on his assurance, I paid ₹4,000 in advance initially.
After two days, he returned with the so-called repaired panel and took the remaining ₹2,250 in his personal account. However, within just five minutes of installation, the panel stopped working again. He then removed the panel from my washing machine and assured me that he would return with a properly repaired panel within two days.
It has now been more than 10 days, and neither the technician is answering my calls nor calling back. Additionally, your customer care team has also failed to provide any proper response or resolution. I had even warned the technician that I would file a police complaint, but despite that, there has been no response from his side.
This behavior is highly unprofessional and unacceptable.
I hereby request the following on an urgent basis:
Full refund of ₹6,250 paid by me.
Immediate return of my original washing machine panel taken by the technician.
Strict action against the concerned technician for misconduct and negligence.
If my issue is not resolved immediately, I will be compelled to escalate the matter legally through Consumer Forum and Police Complaint.
Kindly treat this matter as urgent and resolve it at the earliest.
Regards,
[Diksha Agrawal ]
