Bought the twin model to put the washing machine next to the tumble drier. Kitchen fitter was really impressed by the build quality and ease of build. Asked where it was from as never seen before.... See more
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Review summary
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Based on these reviews
Great experience with you in purchasing, there was an issue with 2 damaged draw front from transit, which you rectified straight away and sent out 2 new draw front asap. Couldn’t be happier with my n... See more
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The washtower and cupboard look great and are a very clever design that support the machine with minimal vibration. The instructions are very good. There are installed in a room 2m x 1.5m so the wash... See more
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We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... See more
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What i thought was a great product hasn't turned out to be good at all and although within the warranty Washtower are basically passing the buck. A couple of the panels are delaminating which looks ve... See more
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I feel for the money the product quality is pretty poor compared to other units out which I have seen in the flesh. The edges of the unit you can see white/ wood colour when it’s ment to be black... See more
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A number of things: 1/ Quality only satisfactory, especially veneers which easily scratch 2/ washing machine will not function off the floor due to lack of water pressure which undermine... See more
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We followed assembly instructions as precisely as we could, and still found the construction to be too flimsy to hold our washer and dryer with any degree of confidence. We even asked our carpenter if... See more
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Easy website to use for design & order. Good online & phone assistance for queries. Our flat pack arrived in good time & in good order. Functional & good looking, it makes an excellent addition to... See more
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I’m extremely happy with my new WashTower. The quality is top-notch—it runs quietly, cleans thoroughly, and looks sleek in my laundry room. Delivery was surprisingly fast, and the unit arrived in perf... See more
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I ordered two wash towers and they look great! Order came sooner than expected and I got a handyman to build and install them, he said they were well made and straightforward to build. Good customer s... See more
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Just finished installing the Washtower tumble dryer/washing machine combo unit. Very clear and easy to follow instructions for putting together. Once built it is very sturdy. From ordering to delivery... See more
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Really easy to navigate the website and place your order. We were kept up to date with delivery times. The cupboards were well packaged and my husband managed to put them up himself with a little help... See more
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I will be honest I bought these on price, my carpenter thought I had lost the plot. They arrived quickly and I started to build them, actually very easy, had a couple of questions which they... See more
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We are very happy with the Washtower units. The quality of the units is superb, being easy to put together and are very solid. Ana in the customer services team was very helpful with quick responses a... See more
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Takes a while to put together but its very sturdy, strong and looks great once up. We have the white which isnt stark white its a lovely colour, and we changed the handles out to suit the interior des... See more
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Really happy with the delivery and quality of products. My husband fitted it himself and said he would recommend the washtower units
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Outstanding product and service. The online web configurator is intuitive and incredibly helpful — it allows you to visualise the setup, view precise measurements, and easily make adjustments. Deliver... See more
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Perfect unit to house my freestanding washing machine and tumble drier- looks great. Neat design.
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Lovely quality - great on line support - delivered quicker than expected! Thank you.
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Quality is first rate. Easy to assemble but goodness me is delivery expensive, £100 for delivery!!!
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Low quality wood
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The wash tower is great, thought through, solid and good value. I haven’t seen anything similar. Assembly is complex but as long as you follow instructions it is fine. Only reason this is not 5 s... See more
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A great product that is super sturdy and great for adding additional storage. We've been using it for a little while now and no issues. Came super well wrapped to prevent any damage from overseas deli... See more
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Very heavy. Not really a one-man job. However, very good quality materials and finished article is both pleasing and practical. Thoroughly recommend.
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The finished tower with the washing machine installed is excellent. However we had to have a plinth made to raise it off the floor.
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Really good quality components. Easy to build your setup on line. However not typical U.K. units as they come from Netherlands. So the base is very low and no option to have a plinth at base. Back pan... See more
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Considering the cost of the furniture, some of the finishing (especially the interlocking areas) should be better. A bit long lead time, but overall pleased with the purchase.
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All part were in the box and fitted together perfectly. When built, good looking & strong.
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Good sturdy product, packaged securely. Communication good and delivery on time.
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Very good communication and very happy with the product
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Easy ordering, informed when dispatched and arrived ahead of schedule.
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Quick delivery and wash units very sturdy 5⭐️
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Excellet product, delivered very well
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Great quality product, fast reliable service.
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Great communication and efficient delivery
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Five Stars for product
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We bought the stacking unit, a tall cupboard and a small cupboard. Very solid and robust. Definitely a 2 person job to assemble and move into place - but that’s due to the build quality. We found thi... See more
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Washtower is as described and am very pleased with all units. It is all now installed in our new bungalow and at a very convenient height for loading and unloading. No more planB as to how to get mys... See more
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Company details
Written by the company
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Contact info
Netherlands
- info@washtower.co.uk
- washtower.co.uk
4.3
Excellent
111 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It makes my washing so much easier!
It makes my washing so much easier as machines off the ground. There was a broken part which was replaced immediately. Excellent purchase xx
November 4, 2024
Reply from Washtower
Dear Ms. Price, Thank you very much for sharing such a positive experience with us. We're very happy to read this! Enjoy the end result with it's functionalities! Have a great sunday evening. Best regards, Babette - team Washtower
Reply from Washtower
Dear Mr. Carter, Thank you very much for sharing these positive experiences with us! We're happy to read this. Enjoy the holidays! Best regards, Babette - team Washtower
Great item well…
Great item well packaged and delivered and easy to assemble just perfect.
October 7, 2024
Reply from Washtower
Dear Customer, Thank you for sharing these positive experiences with us. We're happy that you've experienced everything to be perfect. We hope you'll enjoy the holidays! Best regards, Babette - team Washtower
Utility Room WOW Factor!
Having seen the Washtower adverts pop up all over my social media, I was dubious if mdf / chipboard cabinet could actually hold the weight of the washing machines when spinning. That said, when the heavy boxes of components arrived, I realized this wasn't your typical flat pack! but well designed cabinets fit for this purpose. It tool some time to assemble all the parts, and bolt them all in, but wow, what a sturdy, heavy and functional wall of cabinets I have now. Delivery lead time, delivery service and customer service all as shown on their site and as expected. Overall, a good experience, great purchase and a very functional utility room set up.
September 28, 2024
Reply from Washtower
Dear Mr. Stanhope, WOW what a detailed and thoughtful review, thank you! We're thrilled to hear that despite your initial doubts, our cabinets exceeded your expectations and provided the sturdy and functional solution you needed.
We understand that assembly can take some time, but it's wonderful to know that the end result was worth the effort, and you now have a robust utility room setup. Enjoy the end result! Best regards, Babette - team Washtower
Good choice of products
Good choice of products, easy ordering, item was packed well and delivered intact (which is good for large items), quality of the item was very nice, only negative comment was the length of time it took to arrive but otherwise delighted with the item
September 27, 2024
Reply from Washtower
Dear Customer, We'd like to thank you for sharing your positive experiences with us. It is great to read that you're satisfied with the products and it's quality! We hope you're enjoying the end result. Best regards, Babette - team Washtower
Reply from Washtower
Dear Ian, Thank you for your feedback! We're delighted to hear that you are satisfied with the quality of your purchase. Providing good quality is our top priority. Hopefully it improves your laundry experience! Kind regards, Amber - Team Washtower
Great product
The wash tower is just as it is advertised . It looks good and it’s functional. Very easy to order on the website and plan the perfect fit. Customer service is good too and I was kept informed at all times when it will be delivered.
August 10, 2024
Reply from Washtower
Dear Zoltan, thank you for your kind words! We’re thrilled to hear that the washing machine cabinet met your expectations and that you were satisfied with our service. It’s great to know that everything is working well for you. Wishing you many happy and hassle-free laundry days ahead! Kind regards, Amber - Team Washtower
Appalling delivery service
Appalling delivery service, and very expensive returns. Avoid.
July 20, 2024
Reply from Washtower
Dear Ms. Alexandra, Thank you for sharing your second review with us. We would like to get in contact (via phone or email) rather than having to answer on your reviews. But see my reply below your previous review to understand about our return policy. It's due to the long distance and sustainability reasons that we do not offer free returns. Whenever you would like to get in contact, do not hesitate to write us an email or call us. Have a great day. Best regards, Babette - team Washtower
Very useful, sturdy unit.Arrived on time
Arrived on time, in good condition. Lovely company to deal with. Ideal for a utility room.
No instructions in boxes but are available on line.
Would recommend. Sturdy for a flat pack.
July 9, 2024
Reply from Washtower
Dear Jacqueline, Thank you very much for sharing your experiences with us! We're happy to read that you've had such positive experiences with both us as a company and the products. Normally there should be instructions in the boxes, so I've shared that feedback with my colleague who's in charge of that. Luckily you managed with our support on line ;) Enjoy the end result! Best regards, Babette - team Washtower
Delivery was not to the front door but…
Delivery was not to the front door but left in the street in the rain with no prior warning so was damaged as nobody was available to carry the heavy boxes. Especially annoying as there is lorry access to the back door where there is shelter
May 6, 2024
Reply from Washtower
Dear Mr. Tufnell, thank you for your review and for taking the time to share your experience with us. We are sorry that we did not fulfil your expectations and that it was not clear to you that the delivery would be made to the first curbside. We provide comprehensive information about the delivery, but unfortunately we do not have direct access to the driver. In your case, the driver has decided that the road is not passable and we have no further influence on this. We have tried all possible compensations in your case. Best regards, Corinna - Team Washtower
Great easy to assemble product and…
Great easy to assemble product and super support from the team thank you!
June 21, 2024
Reply from Washtower
Dear Mr Kadir, thank you for the kind review! We are very pleased that you are so satisfied with the assambly and had such a good experience with the customer service. We wish you all the best with your new laundry cabinet. Kind regards, Corinna - Team Washtower
Great sturdy construction
Really pleased with the wash tower, super sturdy construction and my appliances now look great stacked. Useful pull out shelf too. Only down side was the long lead times for delivery.
June 12, 2024
Reply from Washtower
Dear Mrs Mimnagh, thank you for the kind review! We are very pleased that you are so satisfied with the construction and pull-out shelf. We are sorry for the longer transport time. We wish you all the best with your new laundry cabinet. Kind regards, Corinna - Team Washtower
Reply from Washtower
Dear Francesca, thank you for taking the effort to give us a review. We are very glad that you had such a good experience with us! Hopefully you will enjoy your washing machine cabinet. Kind regards, Amber - Team Washtower
Great product.
It arrived when stated and the company stayed in touch with me about the delivery.
Really pleased with my ‘Washtower’. My washing machine tends to move around a little in the spin mode so needed a way of really securing the dryer on the top of the washer. This ‘Washtower’ ensures the machines are safe, the washer remains on the floor with the tower fitting over it, so the tumble dryer safely sits on the tower shelve just above the washer. The dryer does not move at all when the washer does. And the tower is also secured to the wall at the back, so it’s all very stable. It even has a pull out shelve to sort out the washing. Great product.
July 5, 2024
Reply from Washtower
Dear Jane, thank you for leaving such a positive review! We are very glad to read that our tower cabinet solved your problem and the dryer is finally sitting safely on top of the washing machine. Great that the pull out shelve is also of good help! Hopefully you will experience more joy while doing the laundry with our washing machine cabinet. Kind regards, Amber - Team Washtower
Exelemt customer service kept informed…
Exelemt customer service kept informed at all stages and it looks great very well made
July 16, 2024
Reply from Washtower
Dear Mrs Mellish, thank you for the kind review! We are happy that you had a positive experience with our customer service and are satisfied with the product. We wish you all the best with your new laundry cabinet. Kind regards, Amber - Team Washtower
It does what it says on the tin
Good communication from the start, delivered when they said. Good product. It does what it says on the tin.
May 15, 2024
Reply from Washtower
Dear Roberta, we are very glad to read that we met your expectations! Thank you very much for giving us such a positive review. Hopefully you will enjoy doing the laundry with our cabinets. Kind regards, amber - Team Washtower
Great quality product and excellent…
Great quality product and excellent customer service!
July 13, 2024
Unprompted review
Reply from Washtower
Dear mister Patterson, thank you for leaving such a positive review! We are very glad to hear that you are satisfied with both the quality of our product and our customer service. Hopefully your laundry experience will also be a lot more positive with our cabinet! Kind regards, Amber - Team Washtower
This is a very good quality product
This is a very good quality product. Highly recommended and a great asset to the utility area.
May 3, 2024
Reply from Washtower
Dear customer, thank you for giving us a 5-star review! We are very happy to read that the quality of the product is to your liking and that you would recommend it in the utility area. Hopefully you will have a lot of laundry-joy with your new set-up. Kind regards, Amber - Team Washtower
Very good quality and easy instructions to follow .
Very good quality product and within time limit of delivery time given. One star off thou , as tried twice to contact prior to ordering and did not receive a response.
April 21, 2024
Reply from Washtower
Dear Steve, we are glad to hear that you are happy with the quality and that it was easy for you to follow the assembly instructions! It is unfortunate that you did not get a hold of us, this should not happen. We will definitely make note of it. We want to whish you a lot of laundry-joy with your cabinet! Kind regards, Amber - Team Washtower
Good Design
The modular design fits perfectly into our new utility area. Look forward to using the units. Looked for alternative designs but could not find anything as good.
April 12, 2024
Reply from Washtower
Dear Mr. Ridgway, Thank you very much for leaving such a positive review on our page. We hope you will enjoy the use of the units :) Have a lovely evening! Best regards, Babette - team Washtower
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