WarningCompany keeps your money and your product
Warning: Company keeps your money and your product. Unlawful practices.
I bought an osmosis system for €675. After 9 months, it stopped working. I sent it back for warranty repair, paying €90 for shipping out of my own pocket. Since then, the communication has been unacceptable.
First, they claimed they shipped it back but lost it. Then they found it and demanded a €250 repair bill, completely ignoring the European 2-year legal warranty. Since I refused to pay this unjustified fee, they have been ignoring my emails for over 2 months and are keeping my property.
The European Consumer Centre (ECC) is now involved, and a formal European Small Claims lawsuit is being filed. Do not trust their warranty policies.








