Watch Brokers Reviews 312

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

RECEIVED ABUSE BECAUSE I WOULD NOT GIVE MY WATCH WITHOUT PAYMENT TO THESE LOT. DO NOT DEAL WITH THIS COMPANY. THEY TALK ABOUT OPENING MULTIPLE ‘boutiques’ BUT THEY DO NOT EVEN HAVE ONE. LOOK UP... See more

Company replied

Rated 1 out of 5 stars

Strange phone call at the end. Simon asked me what I wanted and I told him what I had been offered. He very patronisingly and rudely told me I needed to stop what I was doing and get in my car and go... See more

Company replied

Rated 5 out of 5 stars

Thanks to Simon for his very professional manner and can only highly recommend Watchbrokers when selling expensive watches. Simon made the experience easy and trustworthy for such high value items. T... See more

Rated 5 out of 5 stars

This company is an example of customer service at its best. First phone contact, no hard sell or haggling,( indeed at one point advice re keeping he watch as value will increase !) Once price was agre... See more

Company details

  1. Watch Store

About Watch Brokers

Information provided by various external sources

Watch Brokers, based in London's famous Hatton Garden Jewellery Quarter, was established in 1998 by Nicholas Clein and is now the UK’s leading independent dealer in pre-owned watches of distinction.

Specialising in Rolex, Patek Philippe and other quality watch brands such as Audemars Piguet and Omega, we source high quality watches worldwide and offer them to our customers with as much as 50% discount off high street retail prices.


Contact info

3.3

Average

TrustScore 3.5 out of 5

312 reviews

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Rated 5 out of 5 stars

Watch Broker - excellent Service and experience

Very impressed with the service I experienced with Watch Brokers . From the Valuation of our watches to the collection and settlement of the sale everything went like clockwork !!!! I would highly recommend all involved in this Team Simon , Neil and Billy thanks very much I appreciate your service Kind regards Helen Devine

August 13, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent

The whole experience with the team at watchbrokers was a pleasure from start to finish all very professional and knowledgeable
The price they gave me for my Rolex was the best Simon,William and Nick thank you

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

1st class

Contacted Watch Brokers to sell my Rolex Submariner .This is the only company that did not ask me to send my watch.On receiving it they will indicate that a service or polish is required, at your cost.
Do not go anywhere else .I spoke to Simon who asked me to send photos of the watch and documents.The next day he made me an offer ,which I was pleased with.
The following day he travelled from London to view my watch .
Having checked he asked me to confirm that I was happy to sell.There was no intention to change the agreed price.I gave him my bank details and he made a direct transferJust over 1 hour later the money was in my account.
First class service and thank you Simon

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

First Class

I contacted Watch Brokers to sell my Rolex and right from the start Simon was helpful and diligent in making sure I had all the documentation together before making me a very good offer. When his colleague came to collect the watch he was on time, courteous and wearing gloves and a face covering which was comforting. Payment was electronic and quick. Would definitely recommend dealing with this company.

August 3, 2020
Unprompted review
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Rated 5 out of 5 stars

Sale of my Rolex watches

Watchbrokers were an absolute pleasure to deal with! - a quick Google and they were easily found. I received a quick response to my enquiry and Nick was extremely helpful and fair. I had values in mind for the watches and he was able to offer me very close to what I was looking for. Given the market value of the watches, I felt it was a good price to pay me for them and collection of the watches was arranged from my home within days of agreeing to sell.
Nick’s colleague came to my house and inspected the watches. Following some quick checks and confirmation that they were as described, the funds were then transferred directly to my bank account within the hour.
I would thoroughly recommend Watchbrokers to anyone looking to sell their watch or indeed purchase one. Thankyou for providing me with such a great service.

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

Honest brokers 5 star

Had my Rolex purchased from them last week from Simon.

These guys give a fair price good honest dealers who know there watches.

Many thanks

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Above and beyond quality of service

Wow, what a great service from start to finish. Got a quote for my Rolex Deepsea on Friday afternoon from Nick, The quote was better than Watchmaster and Watchfinder and other London dealers who specialise in high end luxury watches. Simon came out to my home address this morning was on time and didn’t waste any time checking the watch over. Once the watch was verified for Authentication the money was in our account with in 5 min. Simon was brilliant and instantly made me and my wife feel at ease. Very professional service, no hassle and they do everything for you and nothing less. Everything was done with in 24 hours

June 19, 2020
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Rated 5 out of 5 stars

Highly recommended

Highly recommended, as a first time ltd. edition piece buyer they made the whole process comfortable and gave me confidence throughout; from sourcing to delivery and payment. The item was couriered to me and packaged perfectly. They are very discreet, a necessity for myself as the piece was a surprise birthday present. Thanks goes to Nick and the team, we will be using them again in the future.

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, deal was done over the phone, picked up from my house after it was checked & payment was in my account. Everyone I spoke to were very nice people & would recommend to anyone. Thanks again

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Highly recommended. Smooth easy transaction from beginning to end. Totally trustworthy buyer / seller. Will definitely be using you again. Thanks so much for your help.

April 10, 2020
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Rated 5 out of 5 stars

Fantastic Customer Service

After some initial confusion with my watch I subsequently received a call from Nick the Founder / MD who took the time to listen to me and proposed a solution that was fantastic and I was very pleased with. We agreed a price there and then that I was very happy with and thought was very fair and the very next day someone from WB turned up to collect it totally hassle free. The same day I was also paid directly by bank transfer.
I will 100% be buying another watch from them and they will be the first (and I expect perhaps only!) company I call in future when I want to sell another of my watches. Thanks Nick and WB for your phenomenal customer obsessed service.

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

They were very easy to deal with

They were very easy to deal with, professional from start to finish with a very fair offer.

Simon was helpful and his colleague Billy who collected the watch was the same.

I would definitely recommend and would certainly use them again.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Simply the best

Thank you, Nick, and especially Billy. I can thoroughly endorse "Watch Brokers", No hassle sale from start to finish. I was given what I wanted for my Rolex the whole deal took just a few hours with money transferred to my bank before Billy left with the watch. Thanks, guys, Frank.

February 19, 2020
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Rated 5 out of 5 stars

5* Service

Could not fault the communication and service from Nick - would highly recommend and would use again

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very Professional . Nice People to deal with .

Brilliant service , rang me up and offered me a great quote . Turned up too house checked the watch and did not mess me around with the price as others did .

Transferred the money into my account and left. No hassle , really friendly and professional guys . Took all the hassle out of selling my Rolex .

Would definitely recommend them . Nice guys . Mike

February 13, 2020
Unprompted review

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