Watch Collecting Reviews 403

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their professionalism, helpfulness, and excellent communication, making the buying and selling process smooth and reassuring. Many people appreciate the seamless service, noting its reliability, trustworthiness, and efficiency, especially when using the managed service where everything is handled for them. The user experience is consistently praised for being convenient, safe, and easy to understand, with clear processes and responsive support. However, some people were dissatisfied with the product quality, mentioning that watches arrived broken, were not properly examined before listing, or had concerns about their authenticity after purchase. A few other people also felt that customer service was unhelpful, slow to respond, or unwilling to take accountability for issues, leading to stressful experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Service

Consumers find service to be positive, highlighting its reliability, trust, and efficiency. Many reviewers... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the professional,... See more

User experience

Clients share positive opinions on user experience, describing it as seamless, efficient, and smooth for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

403 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolute perfection from start to finish

I cannot find the words to say how amazing WatchCollecting.com and the Watch Collecting Team are. I have just sold two watches (a rare Rolex Daytona and a Panerai) the step by step advice, process and their implementation re valuation, description, photographs/photographers etc, and the auction itself is literally nothing less than perfect.
The same goes for post sale when you are put in touch with the buyer and vice versa, again great buyers and easy to arrange payment and collection - all very professional.
This is all managed by your Consignment Manager (big shout out to Mark Fell - thank you!).
The most fun is watching the auction countdown live; on the last sale my stomach was in my mouth right up to the moment it passed the reserve price, all the time chatting and WhatsApping Mark.
If you are thinking of selling, or buying, a watch I cannot recommend Watch Collecting and the team high enough.
P.S. I only came across Watch Collecting through selling a car via Collecting Cars, the sister company - again, brilliant from start to finish.
PPS. If you like your cars and watches I highly recommend looking at both sites as many times possible every week.

August 12, 2024
Rated 5 out of 5 stars

Fantastic service

Fleur has been my contact when dealing with 2 watch sales. I made use of the managed service and my watches went to auction with my chosen reserve and sold as expected. Watch Collecting handled the logistics once I confirmed receipt of payment. I received the full sale price and there was no commission to pay. Great service that I would highly recommend.

July 25, 2024
Rated 5 out of 5 stars

19/07/24

19/07/24
Great service and the sale went through without any problems !!! The office in London was always there for advise and updates on how the auctions was going.

July 25, 2024
Rated 5 out of 5 stars

Commendation

I would like to commend the following staff who patiently assisted me with prompt replies via WhatsApp and emails that led to my first winning bid in an auction.
1. Natalie Parchment
2. Stephanie Law
3. Alex Harley

June 28, 2024
Rated 3 out of 5 stars

I won’t be bidding again

Been put off by some of the reviews on here along with Hold being put on my card for their commission despite me immediately being outbid.
Have had no response to my questions by mail or WhatApp other than a mail directing me to their ToCs - which basically says buyer can scam me and it’s not their problem…
Decided not to bid again :-/

June 24, 2024
Unprompted review
Watch Collecting logo

Reply from Watch Collecting

Thank you for sharing your feedback. I am sorry to hear about your experience with the bidding process and lack of of response to your inquiries.

The pre authorisation hold is released once the auction ends, which in this case is today. I have checked the system and confirm this has been actioned.

I tried to call but there was no answer, however I have responded separately to the questions you had regarding the process and the watch.

Thank you for bringing this to our attention. I hope your queries have now been answered and apologise again for the inconvenience caused.

Kind regards
Client Service Team
clientservices@watchcollecting.com

Rated 5 out of 5 stars

Great deal on a watch from Watch…

Great deal on a watch from Watch Collecting. Lots of constructive communication with the team working hard to broker a sale on a watch I won, which had not quite reached reserve. A deal was done and all parties were happy. Would certainly use again.

June 10, 2024

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