Watches2u.com Reviews 

DO NOT BUY, SCAM

Never left a review before, but this was a horrible experience. This company appears to sell either used or defective items labelled as new. I bought a pair of sunglasses, when it arrived I noticed massive scratches on one of the lenses, it was definitely a factory defect, as the scratches were on the internal lens. I asked for a replacement, had to pay additional £8 for shipping, as I needed the pair for my trip abroad and they said they cant guarantee itll arrive on time with the regular free shipping, I asked them to cover the £8, as its their fault, they refused. I paid the full amount, the new pair just arrived with the EXACT same defect, I specifically asked for the pair to be checked before its sent to me, it clearly wasnt, dont let the prices fool you, these guys are arent trust worthy, they seem to be getting the defective items that dont pass quality checks at the original factory, and sell them on here as new. DO NOT TRUST THIS WEBSITE OR CUSTOMER SERVICE.

Watch arrived not working. Emailed customer support. No record of my order. Sent screenshots of confirmation emails and still no response.

Item arrived on time, despite the wrong item being sent (same watch but no set) support were great and quickly resolved the issue. Would buy from here again.

Watches 2u have repaid my refund in full, minus my return postage. They request you fill out a returns email before you post items back at your own expense. I have repurchased from another company because their returns policy is much easier.

I received the wrong colour "casioak" gshock. Ordered black with white and received black with neon green. Not the worst in the world but not what I ordered.
Will not be buying from again.
I cannot be bothered faffing around with customer service returns etc.
Keeping the watch and will just get the black and white model elsewhere.

Ordered a watch for my husband (Spirit watch in yellow) came next day, no issues at all. Fantastic company. Thanks again.

Very disappointing and unacceptable experience.

I purchased a watch from Watches2U at the price displayed on their website, and the money was taken from my account. I never received an order confirmation or any information about my order.

After contacting customer service, I was told that they had made a mistake with the price and that they would not be sending me the watch.

I understand that mistakes can happen, but this was their mistake, not mine. I purchased the watch at the price shown on their website and paid for it in good faith.

What is even more frustrating is that I am now left without the watch and without my money. If they are not going to honour the order, then I expect my money to be refunded immediately and in full.

I should not have to chase a company for my own money back because of an error they made on their website.

Very poor experience and very disappointing customer service. I would not recommend this company.

I purchased a watch through the option of Paypal, only to get an immediate refund because my Paypal could not be verified? I buy everything with Paypal & have never had this issue. If I can't pay with Paypal then forget it. Paypal is my insurance. Makes me wonder if this site is legit because you can buy positive reviews in Google. I knew it was too good to be true. 20/08 update. I contacted Paypal regarding this issue and was told I should not have issue with verification or security checks so I disagree with Watches2U generic reply. I actually had a suspicious $76 transaction from Malta the same day I tried to buy this watch which I successfully disputed with my bank, so I don't think I anyone should trust this site with their so-called security checks.

Placed order on Sunday night received Tuesday afternoon. Updated throughout process. Genuine item at a good price. Thank you

Ordered my Fossil watch Thursday morning and arrived Sat by Royal Mail fully tracked,from start to finish was fully updated on order to shipment.Great service will definitely use again,seamless transaction.

They delivered my order very quickly and when I raised a question about the specifications of the watch I bought they came back to me straight away and we were able to sort everything out in no time.

I cannot fault their customer service which was excellent and they were a pleasure to deal with.

I expect I will use them again as their prices are competitive and they are a great company to deal with.

I wish I'd read the reviews before placing my order. The website had all the warning signs of a scam, and I should have trusted my instincts. I only ordered because they advertised next day delivery, and I needed two watches urgently.

Within 10 to 15 minutes of placing my order, alarm bells started ringing. I never received a confirmation email, and when I logged into my account there was no record of my order. I contacted customer service to ask what was happening.

They replied saying my order was being processed and would be dispatched shortly. They claimed a confirmation email had been sent and suggested I check my Spam folder. They also said I would receive tracking details once the order was dispatched. The problem is there was no confirmation email anywhere, and they completely ignored my concern that my account showed no order at all.

The following morning I emailed again asking them to cancel the order and issue a refund. Since then, I've had complete radio silence. Their website lists a customer service phone number, but when you call it you're met with a recorded message saying they don't currently offer phone support. That leaves email as the only contact method, and they simply aren't responding.

At this point, I believe they're deliberately delaying their response until the order has been dispatched so they can refuse the cancellation. Fortunately, I've already started the chargeback process with my bank, so I'll recover my money one way or another.

Based on my experience, I would strongly recommend reading the reviews before ordering and proceeding with caution.

Ordered a mens Fossil bracelet at a price £8 lower than Amazon and when opened as a birthday present it was star sign necklace. Very much not impressed

I have ordered a fossil watch and they sent a faulty one. I have requested for a replacement, they wasted my 1 and half week time and they refunded on blue moon day. Frustrated service..waste of time never go back again. Now I don't have time order a new one as this one I need to pack as a present for my niece. Now I am assuming they are purposely send the faulty one

Was sent a ladies ted baker watch instead of a mens watch for a 60th present.messaged customer service was told return it and my refund would be fast tracked!! 1 week later proof of delivery via royal mail enailed them twice now asking where my refund is radio silence no reply called customer service apparantly only deal with emails promise response within 24/48 hours no reply!!! Where is my fast tracked refund have proof of returned item.horrendous company to deal with have contacted my bank now for charge back!!! Avoid at all costs

what a great place to buy watches. this is my 3rd purchase from them. they deliver ontime with best prices everytime. I am their permanent customer. just bought guess watch for my wife's birthday, not only arrived on time but you get quality and best prices in one place.

I ordered a watch from your company as a birthday present for my wife, and it has arrived defective. This is completely unacceptable.
After raising a support ticket, I was advised to purchase and replace the battery myself, with the promise of only £10 reimbursement. This response is frankly insulting. You are fully aware that no reputable shop will replace a watch battery for just £10. This feels like an attempt to avoid taking responsibility for supplying a faulty product.
As a result of your poor service, my wife has been left disappointed and upset on her birthday, with no proper gift to present. This situation reflects very badly on your company’s standards and customer care.
I was expecting this issue to be resolved properly and without further inconvenience. My order number is 2012884.

Fantastic selection of watches, keenly priced. Good communication, watch sent quickly, well packaged.
Would recommend!

Very suspicious company, can not be trusted. I have recieved my order (glasses) and it looked nothing like the pictures so I requested to return it to which I have recieved no reply or return instructions, I have also contacted their customer service via their website because the email and number stated do not work and still no reply- this was over a week ago. I have left a review two days ago explaining this to which they have replied saying that they did respond and send me return instructions but this is simply not true- I have recieved no response from them at all (checked my spam and junk email boxes too) and when I placed the order I did get confirmation email and shipping email so it is clearly not an email issue and they clearly lied in their response to my review on top of their non-existent customer service and not responding to my return request. Looks like a scam to me.
In response to the company’s reply below. Now I have recieved the email- strange isn’t it how I have not recieved any previous ones and it has been over two weeks I had to leave a review twice and raise the issue with my bank so now you have sent me the returns email. And it is obvious that you are lying about having sent any return emails before this because they are not in my inbox or junk mail etc.

Ordered some sunglasses, a week later cancelled my order, if you don't have it in stock, take it off your website and stop messing people around!!!!! Not happy and will never buy from this retailer again