The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send me a tracking link, so I had no idea where my order... See more
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Review summary
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They delivered my order very quickly and when I raised a question about the specifications of the watch I bought they came back to me straight away and we were able to sort everything out in no ti... See more
I had the opposite experience of many people having delay issues. I ordered my parcel in the afternoon and it came the same day about 6hours later! Absolute next level speed of delivery!
Had an issue with an order and lost hope I will admit but luckily the customer service were amazing and helped solve the problem so I was able to purchase multiple watches. Thank you so much Niy... See more
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Happy with what i paid for
Satisfied with my order process. Delivery was on time with no issues, would happily recommend to anyone.
April 25, 2026
Unprompted review
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Faultless
Ordered in the afternoon, arrived next morning. Watch is gorgeous and such a good price.
April 24, 2026
Unprompted review
Great service!!
March 17, 2026
Unprompted review
An excellent watch shopping experience! :)
An excellent watch shopping experience here. Great watches at great prices with excellent customer service. I had no problems here and was delighted with my watch purchase. Thank-you. :)
March 11, 2026
Unprompted review
Shady business practice
The product I received didn't look like the picture- it was a different colour. This could be understandable, but the follow up from watches2u was shocking. First, they charged me for return shipping (£8), as if it was my fault their pictures didn't match the item delivered. They didn't back down on this. They also charged me £2 for not including the instructions, but I sent back everything they sent to me originally. I didn't even remove the instructions from the box. Finally, I submitted a negative review to their website and it said someone was reviewing it before publishing. It has never been published, so I can only assume they vet reviews and only publish favourable ones. Shameful and misleading practice.
March 1, 2026
Unprompted review
Reply from Watches2u.com
Dear Customer,
Thank you for your feedback. We are sorry to hear that the item you received did not meet your expectations regarding its colour.
As detailed in our FAQ, we aim to provide the most accurate representation of our products. However, please note that our professional images are taken in a studio setting using high-specification cameras and lighting, which can result in slight variations compared to natural light. Furthermore, the individual screen resolution and colour settings of the device you are using can significantly affect how a product's colour appears to you.
Regarding the points you raised:
Return Shipping: Our policy states that we only provide prepaid labels for items that are faulty or incorrectly shipped; for returns based on a change of mind or personal preference, the postage cost remains the responsibility of the customer.
Instruction Fees: We only apply a small charge when a return is received incomplete. This ensures that the next customer receives the full original set of materials, including all manuals.
Customer Reviews: We send the same review link to all customers to provide feedback on our Feefo page, rather than our own website. We do not moderate or vet any reviews, and you should be able to find your feedback published there.
We would value the opportunity to look into the specifics of your return inspection and the missing instructions. Please contact us at support@watches2u.com so we can investigate this further for you.
Kind regards,
The Watches2U Team
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There are lot of collection and I loved…
There are lot of collection and I loved all the products they have
March 9, 2026
Unprompted review
Scam sent broken watch sent back they…
Scam sent broken watch sent back they said box was empty they would not refund me until investigation by royal mail ive rang ive emailed no 1 gets back to me its been over 2 months thieves update ive offered royal mail all the info you just jumped straight to conclusion without investigation being concluded ie straight away you just accused me instantly made me realise you do this often as seen in other reviews your scum bags simple i asked for royal mail to investigate not you dont forget 🙄 and you accused me before investigation even began what happened to listening to customer no you jumped straight to you sent empty box blah blah blah you didnt even let the investigation start this tells me 1 thing you jump to conclussions or your outright thieving scum as ive seen other reviews stating same or it simply got lost so do get facts first you moron oh and another thing you havent got back to me in 2 months and have just ignored me so how am i supposed to gice you information if you dont reply or even ask for said information my word if you would of asked id have gave u it simple 🙄 and as a matter of 100% fact you sent a broken watch aswel so all of this is on you do your due dilligence before sending an item 😮💨
January 30, 2026
Unprompted review
Reply from Watches2u.com
Dear Customer,
We are writing to address the claims made in your review, as our records show a very different account of this return.
Upon receiving your return parcel, we discovered that you had sent back an empty box. Furthermore, the packaging returned was not even a watch box. As we have explained in our previous correspondence, we are strictly unable to process refunds for items that we have not received.
We take allegations of this nature very seriously. A formal investigation was opened with Royal Mail to determine where the item went missing; however, we cannot issue a refund for a product that was not present in the returned parcel.
If you have any further evidence or a postage receipt showing the weight of the item at the time of dispatch, please contact us at support@watches2u.com.
Kind regards,
The Watches2U Team
Worst company ever
Worst company ever. I’ve ordered a Diesel watch and they sent me another one. I’ve sent it back to them and they’re trying to prolong the process as long as possible to sent me the right one. I’ve asked to refund me my money back and they haven’t replied back so I took further action to take my money back. I will never order again from them
February 18, 2026
Unprompted review
Reply from Watches2u.com
Dear Customer,
We are truly sorry to hear about the negative experience you have had with your Diesel watch order. Please accept our sincerest apologies for shipping the incorrect item and for the subsequent delays you have experienced.
It is never our intention to prolong the return or refund process; however, we understand that our communication has not met your expectations in this instance.
As you have mentioned taking further action to recover your funds, this will now be handled through the formal dispute process with your payment provider. We will cooperate fully with them to ensure the matter is closed and your money is returned to you as quickly as possible.
We appreciate your feedback and will use it to improve our shipping and support procedures.
Kind regards,
The Watches2U Team
Excellent service my sunglasses arrived…
Excellent service my sunglasses arrived in a few days
February 21, 2026
Unprompted review
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Great Casio Watch with 2 year…
Great Casio Watch with 2 year guarantee. Speedily delivered. Watch has option of different face colours. Very Good. DT
February 7, 2026
Unprompted review
Quick delivery,reasnable price,have…
Quick delivery,reasnable price,have timex for over 70 years.
Have had indglo for a while now,hope it lasts longer than my last one,(2.5 years)
February 3, 2026
Unprompted review
Fast delivery with UPSExpress
Fast delivery with UPSExpress, 22 hours from the time it left London to the time it was on my adress. No Custom charge or beef...
So far the Items is Perf. hope it is original, only time can tell... hehe
February 4, 2026
Unprompted review
Watch not repaired or replaced
I bought a pocket watch which stopped before the warranty ran out . Instead of sending it back to Watches2u I was instructed to send it Peers Hardy group.
They sent it back still not working, I have sent it back again on the 2/12/25 .heard nothing since.
December 2, 2025
Unprompted review
Reply from Watches2u.com
Dear Customer,
Thank you for your feedback. We are sorry to hear about the ongoing issues you have experienced with your pocket watch and the repair process.
While the warranty for this particular brand is held and managed directly by the supplier (Peers Hardy Group), we want to ensure our customers are properly supported. We are disappointed to hear that the watch was returned to you in a non-working state and that you have had no communication since December.
Please get in touch with us at support@watches2u.com if you would like us to look into this further with the supplier on your behalf. We would be happy to contact them to find out the current status of your repair and help reach a resolution.
Kind regards,
The Watches2U Team
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Very efficient service
Very efficient service. The watch works okay and looks like a traditional watch
January 17, 2026
Unprompted review
Website very easy to use and navigate
Website very easy to use and navigate, delivery bang on time.
Watch is gorgeous and great price, very happy, thank you 👍
January 7, 2026
Unprompted review
Fantastic company
This company has beautiful watches at great prices. I cannot stress how amazing the customer service is. They really care about their customers and email you so personally. I would buy from them again without hesitation and I could do nothing but recommend them to the fullest. Fantastic company 😊😊
January 2, 2026
Unprompted review
Think twice if purchasing from here
I purchased a watch for my mum for Christmas when it arrived it sadly didn't fit her, but they still charged me 7.99 to return it. I think this is really bad seeing they don't have a physical store so you should be able to view the watch and return for free if it's not suitable.
December 16, 2025
Unprompted review
Reply from Watches2u.com
Dear Customer,
Thank you for your feedback. We are sorry to hear that the watch was not suitable for your mother.
As a small family-run business, we unfortunately cannot afford to provide free return labels for all orders. Our website does state that we only provide prepaid return labels in cases where an item is faulty or has been incorrectly shipped.
While we understand the convenience of a physical store for trying on items, we strive to provide detailed descriptions and images to help our customers make informed choices. For returns based on a change of mind or fit, the return postage cost remains the responsibility of the customer.
We appreciate your understanding and hope you were otherwise satisfied with the watch itself.
Kind regards,
The Watches2U Team
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Steer clear of this company!!!
Steer clear of this company!!!
I never received the watch that I ordered, I was given a tracking number that was invalid and sent me to a company called instabox, I emailed Watches2U and they replied and gave me a completely different tracking number and company. I accessed the tracking number and to my surprise it said the package had been delivered. I tried to access the picture to prove delivery had taken place… but low-and-behold no picture was available to view!!
I have been emailing watches2u for 10 days now, they have ignored my last 4 emails asking for an update.
I will be getting in contact with my bank to request a full refund and to report this company. I have already told many people about the predicament I find myself in, and they will never buy from Watches2u
Do not waste your time with this company!
AVOID, AVOID, AVOID!!!
December 16, 2025
Unprompted review
Very disappointing experience
Very disappointing experience. Ordered only to save money, but ended up paying an extra $54.23 in customs that was not clearly shown at checkout. If I had known, I would have bought locally. The package also arrived late and missed my friend’s birthday. Poor transparency and misleading checkout process. Would not recommend.
December 15, 2025
Unprompted review
Reply from Watches2u.com
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that your parcel arrived later than planned.
Regarding the customs fees, we aim to be as transparent as possible. As a UK-based company, we do state on our website and at checkout that international orders may be subject to local import duties and taxes. These charges are set by the destination country's customs authorities, and as they are not controlled by us, we are unable to display the exact amount in the checkout total.
We also regret that the delivery missed your friend’s birthday. While we work hard to dispatch orders promptly, international shipping can occasionally be delayed by courier transit times or customs processing, which is unfortunately beyond our direct control.
We appreciate your comments as they help us look for ways to improve our communication regarding international shipping.
Kind regards,
The Watches2U Team
Poor Customer Service
My watch stopped working after 2 months. When I contacted Watches2u they said there was nothing they could do about it and said I needed to contact the warranty provider. Offloading responsibility on to the customer for resolving a fault is very poor customer service.
December 9, 2025
Unprompted review
Reply from Watches2u.com
Dear Customer,
Thank you for your feedback. We are sorry to hear that your watch developed a fault after two months of use.
To clarify our process, any warranty issues that occur after the initial 30-day period are held directly by the manufacturer's official service centre. While we understand this can feel like an extra step, we advise customers to contact the supplier directly because they have the specialized parts and technicians required to carry out the repair.
If you were to send the watch to us first, we would simply have to forward it to the supplier on your behalf. This would unfortunately add an extra 4–6 weeks to the total time you are without your watch. By contacting the warranty provider directly, you ensure the fastest possible turnaround for your repair.
We are always happy to provide the necessary contact details or proof of purchase to help you get the repair started as quickly as possible.
Kind regards,
The Watches2U Team
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