Watchmaster.com Reviews 3,416

Had a satisfactory experience with my delivery, only issue I had was with the support team

My story is quite long, but all in Watchmaster have been very good sorting everything out. I bought a Breitling superocean 2 Abyss, it broke, it got fixed, it broke again, I chose another watch, it broke before I got it, they fully refunded me. All in, I didn't get a watch, but I did get looked after by their team and it was ok.

I was looking to purchase a watch and was recommended this company by a friend. From the first call to my watch being securely delivered almost to the minute i was expecting it, everything was perfect. The watch itself was polished and looked as good as new and surpassed my expectations. Could not be happier and would highly recommend anyone looking to purchase a watch online to use Watchmaster.

Same as some other reviews - they claimed to be able to sell my Panerai watch in a matter of weeks, now several months on nothing, no communication whatsoever. Now they want to change an extortionate fee for me to get my own property back.
There business model is - stock an online store with someone else’s property and either sell for a profit or charge them to get it back.
In the meantime I have sold 2 watches on EBay without any stress. AVIOD THESE PEOPLE LIKE THE PLAUGE.

My advice for anyone buying a watch from Watchmaster is, GET YOUR WATCH CHECKED NOW.
I bought a 2006 Rolex Sea dweller from Watchmaster in 2020, and at the time was very happy with my purchase.
This year, I decided to upgrade my watch to something a bit bigger and a bit more expensive. I sent an email to Watchmaster to ask if they could sell my watch so I could put the money towards another watch. (Regarding this experience, please see my review from earlier this year. You'll find it under 1 star reviews).
Just remember this piece of information,it's important to what happened later.
I was told by Watchmaster after sending it to them that my watch needed a new bezel, which would cost almost £500. I asked Watchmaster to send me my 2stvh back as I want willing to buy a new bezel for a watch I had bought from Watchmaster about 16 months before and had hardly worn, certainly not enough to damage the bezel. Watchmaster also charged me £50 to send me my watch back by UPS. After I posted my first review, Thomas, the manager of Watchmaster phoned me after reading my first review and reimbursed me the £50 as a gesture of goodwill because he didn't think a new bezel was needed after looking at the photos of my watch.
So, to get back to this review for Watchmaster. I saw a watch on Watchfinder, a Rolex Deep Blue for sale. I got in touch with them and they told me that if all checks they carried out were ok,and no issues arise, they would give me £8500 in part exchange for my Sea dweller.
Unfortunately after Watchfinder had my watch for a couple of days, they got in touch with me to tell me they couldn't part exchange my watch because the BEZEL WAS FAKE, AND THE GLASS WAS GENERIC. I couldn't believe it. I could understand it if I'd bought the watch off eBay,but not Watchmaster. I phoned Watchmaster straight away and told them what Watchfinder had said. I also demanded a refund because my watch was still under warranty. Watchmaster wanted me to send the watch back to be checked, but I wanted an independent check carried out on the glass and bezel. I was only going to send the watch back if I got a refund. Thomas the manager said he would like to put things right because the watch was worth more than I paid for it. But he didn't offer to refund me for the price the watch was worth now, which I thought was unfair. And is the reason I am writing this 1 star review. As you can tell, not getting the real value of the watch back because the bezel was fake has left a bitter taste.
As I said at the beginning of this review, if you have bought a watch from Watchmaster, think about getting it checked. Don't leave it until you want to sell or part exchange it. Your warranty might have run out by then. I felt embarrassed that Watchfinder, who were absolutely brilliant in their professionalism said my watch had fake parts on it and generic glass. Swerve Watchmaster if you're thinking of buying an expensive watch. Selling a watch worth thousands that has fake parts is indefensible, unprofessional and very very wrong.
And by the way, the watch I got a refund from Watchmaster for is back on sale in there shop for £9100, not far off 2 grand more than what I got back as a refund

Excellent service from Jason and the team at watch master. 5 star service from start to finish. I would highly recommend.

Charged extra, around 150.00 that I did not agree to as they said they changed the strap from an original in perfect condition to a generic strap. I asked why and did not get an answer.

I have two watches with this company to sell for me.

I was assured that they would "fly off the shelf". As it turns out; 5 months later, nothing could have been further from the truth.

I have reduced the prices beyond the level the advisor quoted as a "minimum sale price", and still nothing.

To add insult to injury, not only am I tied into a 12 month contract by which my only option is to chew my way out by way of a 1,500 odd pound penalty, this penalty is the commission for selling, which not only have they not achieved, but it is indexed to the prices of the watches that were set by them, which is now significantly higher than the current asking prices. So seller and company do not share in the reduction of price, it's solely the burden of the seller.

Frankly, the whole thing feels like a bit of a ruse to get punters to spend money on refurbishments and contract buyouts.

Watch sellers steer clear if you possibly can.

Having sold my Submariner through their main competitors and it going through seamlessly, I can tell you that it needn't be this challenging to dispose of timepieces.

WatchMaster has recently sold my ladies Rolex and the service from them has been excellent, from the courier picking up my watch to receiving my money. They kept me updated throughout and I received an excellent payment for my watch. A very satisfied customer.

Jason was very helpful and ultimately got me a strong deal for my watch

Absolutely fabulous job done by these guys from the pick up of my watch to the completed sale with the money arriving into my account on the said day
Delighted

This is my second purchased from watchmaster. communication was great and both times the watch has exceeded my expectations.

Great service throughout the process and a very good price received for my watch. Watchmaster have a procedure that’s clear from the outset so you know exactly where you stand.

Thank you Jason for your excellent service. I always got a quick response and was kept up to date with the progress of selling my watch. Regards Don Broadley

My watch has been for sale with Watchmaster for 7 months now. They stated 45 days as the average to sell, how can you be so wrong!?
No communication, no feedback, a complete lack of service. I am very disappointed and wish I had not agreed to let them sell for me.
If you have a watch for sale be careful and consider your options!
Update, following reply.
There was some initial contact from Watchmaster when my watch went up for sale. This included telling me it was live on the website, photo's completed etc. Then some 2 months later to tell me it had not sold. Thereafter communication from Watchmaster has only been to respond to my requests to lower the price. No proactive feedback of any kind!

Went to view a Chopard Mille Miglia 2019 Race Edition last week at the London branch. Friendly, professional service and Watch was just what I was looking for. A small discount but it was already at a very competitive price. The Watch was delivered a week later very well packed by UPS having been cleaned and serviced.
Would certainly consider using them again.

Professional from start to end. Highly recommend

Read the small print folks! When you send your watch to Watchmaster, you're signing a contract that, irrespective of selling it, they keep it for 12 months. They've had my watch for six months, so I suggested dropping the price, and despite this nothing. So, I asked for it back so I can try selling it. They refuse, quote the 'contract' terms and suggest I pay them a commission to get it returned. It may be in the contract small print but they certainly don't make you aware of this. They treat it as their property. At one point I was going to suggest a part-exchange but I couldn't get through... maybe if they answered the phone, buyers might be able to purchase MY watch more easily. It's not a SCAM as such, but you certainly need to be aware how they operate...