We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive. He was pleasant to speak with and assured me any f... See more
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Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Adam B could not of been more helpful
Adam B could not of been more helpful, he was sympathetic he listened to us and put our minds at ease. With the issues we had he quickly resolved them with a satisfactory result. Better communication between other team members of Water Plus would have help us considerably.
September 24, 2026
Unprompted review
Reply from Water Plus
Hello David,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that Adam was helpful and listened to your queries, and that he resolved them quickly for you.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
Amy listened to my concerns took her…
Amy listened to my concerns took her time to deal with my questions and looked in to the queries.
First class service. :))
September 24, 2026
Unprompted review
Reply from Water Plus
Hello Neil,
Its great to hear that you found the customer service from Amy to be first class.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Sharon the adviser was polite efficient…
Sharon the adviser was polite efficient considerate and dealt with my issue quickly and efficiently. Thankyou
September 23, 2026
Unprompted review
Reply from Water Plus
Hi Lagy,
Thank you for taking the time to leave a review.
Its great to hear that Sharon was polite and considerate and that she resolved your query in a timely manner.
Kind regards,
Andrea
Water Plus
Not sure where all these 5 star reviews…
Not sure where all these 5 star reviews come from as Water Plus have a terrible reputation and I regret ever signing with them. Totally incapable of doing the simplest of tasks and customer service is none existent.
September 22, 2026
Unprompted review
Reply from Water Plus
Hello Steve,
Thank you for getting in touch. I'm sorry to hear that you've had cause to raise a complaint, and I appreciate you taking the time to make us aware of your concerns.
To help us locate your account and fully investigate the issues you've raised, I have requested some additional information. I would be grateful if you could provide these details at your earliest convenience so that we can begin looking into matters for you.
Once we receive the information, we'll be happy to review your concerns and provide a response.
Kind regards,
Natalie
Water Plus
They don't even know I have had a new…
They don't even know I have had a new meter fitted & therefore all the estimated readings will be wrong. I have had numerous emails with them & we are getting know where. I am 82 years old & they are expecting me to get down on my hands & knees to photograph the meter.
September 14, 2026
Unprompted review
Reply from Water Plus
Hello Brian,
Thank you for getting in touch. I'm sorry to hear that you've had cause to raise a complaint, and I appreciate you taking the time to make us aware of your concerns.
I can confirm that we have logged your complaint and arranged for it to be reviewed by one of our case handlers. They will carefully consider the details you've provided and will be in touch with you within the next 10 working days.
Thank you for your patience while we look into this for you.
Kind regards,
Natalie
Water Plus
Very helpful customer services
The call handler was very helpful and answered all my queries.
September 23, 2026
Unprompted review
Reply from Water Plus
Hello Alan,
Thanks for taking the time to leave a review.
Its great to hear that our advisor was helpful and answered all your queries.
Kind regards
Andrea
Water Plus
Just politely explained to me…
Just politely explained to me everything I needed to do
September 23, 2026
Unprompted review
Reply from Water Plus
Hello Martyn,
I am glad to hear that our advisor explained everything to you.
Thank you for tasking the time to leave a review.
Kind regards,
Andrea
Water Plus
Spoke to Sharon, very helpful
Spoke to Sharon and she helped find the information I needed and emailed the relevant form. Saved me time looking for the right information on the website to solve this specific challenge.
September 22, 2026
Unprompted review
Reply from Water Plus
Hello,
Its great to hear that Sharon helped to resolve your query.
Thank you for taking the time to leave a review and I will make sure that this is passed on to her.
Kind regards,
Andrea Flanagan
Fines for late payment
Requested Invoice via post only.
Got email 28/8/26 saying download bill, rang up and requested a paper, Invoice as they have done for several years, that came 18/9/26, paid on the day recieved. Also got 2 reminders dated 4/9 and 11/9 on the 18/9/26
they charged £70 charge for late payment. I wrang them up they said they will check if they can remove the £70 charge if not and I do not pay they will pass on to debt collectors and any problem is between me and the post office.
Rant over.
September 23, 2026
Unprompted review
Reply from Water Plus
Hi Stan,
Thank you for getting in touch. I'm sorry to hear that you have been disappointed with the service you received.
I'm pleased that we have now been able to resolve this matter for you. Please accept my sincere apologies for any inconvenience or frustration this may have caused.
Thank you for being a valued Water Plus customer. We appreciate your patience and understanding while we worked to address your concerns.
Kind regards,
Jav
Water Plus
Very nice helpfull lady got my issue…
Very nice helpfull lady got my issue resolved .. 👍
September 22, 2026
Unprompted review
Reply from Water Plus
Hello Mike,
Thank you for leaving a review about the customer service you received.
Its great to hear that our advisor was helpful and resolved your issue.
Kind regards,
Andrea
Water Plus
Still awaiting promised email despite…
Still awaiting promised email despite telephoning twice!
After third phonecall my problem was solved completely - thank you
September 22, 2026
Unprompted review
Reply from Water Plus
Hello Susan,
Thank you so much for updating your review.
Its fantastic to hear that your query has now been resolved.
Kind regards,
Andrea
Water Plus
Gareth - excellent customer service
Today I spoke with Gareth, super helpful, very attentive and was extra clear on how the process works.
Excellent Customer Service
September 22, 2026
Unprompted review
Reply from Water Plus
Hello James,
I am glad to hear that you found Gareth to be helpful and attentive, and that he explained everything clearly.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
Friendly fast service
The call was answered with 3 rings. The person I spoke to was really friendly and helpful, despite me not having all the information. Answered all my questions and was very friendly
September 22, 2026
Unprompted review
Reply from Water Plus
Hello John,
Its great to hear that you found our customer advisor to be friendly and helpful and that they answered all of your questions.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
spent over an hour on the phone trying…
spent over an hour on the phone trying to find out why they put me on the wrong tariff, they agreed it was wrong but no explanation still waiting to get it sorted
September 15, 2026
Reply from Water Plus
Hello
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Sultan from Sheffield was a massive…
Sultan from Sheffield was a massive help walked me through everything to set up the account.
September 21, 2026
Unprompted review
Reply from Water Plus
Hello Lisa,
Thank you for taking the time to leave a review about the service you received from Sultan when setting up your account.
I will make sure that this is passed on.
Kind regards,
Andrea
Water Plus
Great service from start to finish
Great service from start to finish. Helped with my enquiry efficiently and Oliver helped me with my enquiry. He was clear and guided me through the process professionally and friendly.
September 21, 2026
Unprompted review
Reply from Water Plus
Hello Daniel,
Its great to hear that Oliver was professional and friendly.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
My dealings to day with Water Plus have been incredibly positive
I have been converted, my dealings with Water Plus today were incredibly positive to renew a business water account.
September 18, 2026
Unprompted review
Reply from Water Plus
Hello Clare,
Thank you so much for taking the time to leave a review of the service you have received.
Kind regards,
Andrea
Water Plus
Very happy with the service I received
Very happy with the service I received
September 17, 2026
Unprompted review
Reply from Water Plus
Hello Sarah,
Thank you for getting in touch with a review.
We're pleased that you're very happy with the customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
⭐⭐⭐⭐⭐ Excellent Customer Service.
⭐⭐⭐⭐⭐ Excellent Customer Service.
I received outstanding support from April Aston at Water Plus throughout a complex water leak investigation.
April was professional, responsive and incredibly helpful from start to finish, keeping us informed throughout the process and providing clear guidance at every stage. Thanks to her support, we were able to successfully resolve the issue and secure a significant leakage allowance refund for the business.
Excellent communication, excellent customer service and a real credit to Water Plus.
Thank you, April, for all your help.
September 17, 2026
Unprompted review
Reply from Water Plus
Hello Phil,
Thank you for getting in touch with a review.
We're happy to hear about the excellent customer service that you received in resolving your leak issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Zoe Varley was very helpful with…
Zoe Varley was very helpful with renewing a better business contract for us
August 25, 2026
Unprompted review
Reply from Water Plus
Hello Sarah,
Thank you for getting in touch with a review and for renewing your contract.
We're happy to hear about the helpful service that you received and I will pass on your appreciation to Zoe.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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