We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive. He was pleasant to speak with and assured me any f... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to ring customer service and I…
I had to ring customer service and I was connected to Sultan from Sheffield. He was so patient and friendly and explained everything I needed to know. Great customer service makes such a difference
August 27, 2026
Unprompted review
Reply from Water Plus
Hello Victoria,
Thank you for getting in touch with a review.
It's great to hear of the excellent customer service that you received from Sultan and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Appaling admin error
The company should not have made such an intrusive upsetting mistake, it is only because Josh (customer service) was so pleasant and kind that I felt somewhat mollified.
I would have liked to know how my address magically appeared on the letter you sent even though you knew it was the wrong postcode. That continues to worry me a little.
August 27, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear that Josh was able to resolve the issue for you and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The phone call was answered…
The phone call was answered immediately. The advisor was very polite and helpful. She answered all my questions.
August 28, 2026
Unprompted review
Reply from Water Plus
Hello Russell,
Thank you so much for taking the time to leave a review.
Its great to hear that your call was answered so quickly and that the advisor answered all your queries.
Kind regards,
Andrea
Water Plus
Mandy answered all of my questions and…
Mandy answered all of my questions and made everything clear.
August 28, 2026
Unprompted review
Reply from Water Plus
Hello,
Its great to hear that Mandy was able to answer all your queries.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
I had a conversation about a problem…
I had a conversation about a problem and it got sorted
August 27, 2026
Unprompted review
Reply from Water Plus
Hello George,
Its fantastic to hear that your query was resolved.
Thanks for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Obtaining money with menace
Had a phone call from water plus ? Asking for money we are a tennant and there are 3 properties in the one unit. Asked how they came by our name and was told they used google earth , demanded payment of money ( asked who opened the a/c. No reply asked what bill was for no reply just wanted money ) they sent several emails each time the figure went up finally got an email from a credit company in Scotland asking for 3 times the amount of the original call , again I asked same questions as before again asked for an itemised bill ? The credit company said it would be emailed to us in 48 hrs It’s been 3 days still nothing. No itemised bill nothing I have spoken to our landlord I have told waterplus to take our name off as we are tenants gave them landlords details. Nothing. We are going to pay (as advised by our solicitors) I have contacted ccw and raised a complaint landlords will refund us money paid. But the time effort it has taken. It is sheer blackmail they should be reported to the police for getting money with menace’s. Worst company ever had dealings with.
May 1, 2026
Unprompted review
Reply from Water Plus
Hello Jamie
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide an account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Jav
Water Plus
Fabulous Julie
I spoke to Julie today who right from the start informative and above all really good at answering all my questions. She delivered me all my questions with good reasonable answers. Felt appreciated and lucky to have someone like Julie go above and beyond for me .. it’s quite refreshing. Thankyou Julie
August 27, 2026
Unprompted review
Reply from Water Plus
Hello Saiqa,
Its great to hear that Julie went above and beyond to help with your query.
Thanks for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Spoke to Phumeza
Spoke to Phumeza, she was very helpful, wish everyone I dealt with was like her
August 27, 2026
Unprompted review
Reply from Water Plus
Hello Andrew,
Thank you for getting in touch with a review.
It's great to hear that you're happy with the helpful service that you received from Phumeza and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the friendly and professional service that you received will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very clear and understandable,
Very clear and understandable,
Excellent service and pleasant to speak to. Highly recommend
August 26, 2026
Unprompted review
Reply from Water Plus
Hello Darren,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent service that you received and will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent service answered the call…
Excellent service answered the call within 60 seconds of my connecting. Took my water meter reading after I'd had problems with my water plus App not submitting my reading.
August 26, 2026
Unprompted review
Reply from Water Plus
Hello Mark,
Thank you so much for taking the time to leave a review about the service you received when contacting us.
Its great to hear that your call was answered quickly.
Kind regards,
Andrea
Water Plus
worst company I have ever had the…
worst company I have ever had the misfortune to be forced to deal with! Somehow we have to pay an extortionate amount (an amount that will force our business into financial problems) for rain water that lands on a roof that doesn't belong to us and off a car park that also doesn't belong to us down drains that don't belong to us on property that doesn't belong to us!! We pay our landlord for the water supply too but this absolutely terrible company wont listen to this just keep hounding us like dogs...i don't know how companies like this can operate in the way they do
August 25, 2026
Unprompted review
Reply from Water Plus
Hello John
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Natalie
Water Plus
I had a slight problem with my water bill
I had a slight problem with my water bill, after getting in touch with water plus to try and rectify the problem, customer coach Donna Barr sorted the problem very quickly. I can’t thank her enough for her help. She kept me informed at all stages and made sure everything was worked out. Thanks Donna full marks.
August 18, 2026
Unprompted review
Reply from Water Plus
Hello Kenneth,
Thank you for getting in touch with a review for Donna.
It's good to hear that your problem was resolved quickly and I will pass on your appreciation to Donna.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Followed up negative review
After placing a negative review, a lady called Ruth rang me today to discuss the issue in more detail - she was very polite and apologetic for the situation that had arisen and a small gesture of compensation was offered and accepted. Well done to turning this round to my satisfaction, thank you
August 24, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review for Ruth.
We're pleased that you're now happy with the resolution to your issue and will pass on your appreciation to Ruth.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent service from your customer…
Excellent service from your customer service advisor Paula. She dealt with my enquiry in a professional and knowledgeable manner.
August 24, 2026
Unprompted review
Reply from Water Plus
Hello Pauline,
Thank you for getting in touch with a review for Paula.
We're happy to hear about the excellent service that you received I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Great service from Anthony
Spoke to Anthony Tetley who was incredibly helpful and knowledgable
August 24, 2026
Unprompted review
Reply from Water Plus
Hello Naeem,
Thank you for getting in touch with a review for Anthony.
We're pleased that you found Anthony to be helpful and knowledgeable and will pass your appreciation on to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The person I spoke to heard my problem…
The person I spoke to heard my problem and offered a resolution.
August 24, 2026
Unprompted review
Reply from Water Plus
Hello Mrs Weatherall,
Thank you for getting in touch with a review.
We're happy to hear about the attentive service that you received in resolving your problem.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello Mrs Testro,
Thank you for getting in touch with a review for Amy.
We're happy to hear that you found Amy to be so informative and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Hopeless.
Hopeless.
When they eventually answer!
Can't tell them they are making errors as don't believe what you say. They tell you to call Severn trent, Severy trent says you need to talk to Water plus
August 24, 2026
Unprompted review
Reply from Water Plus
Hello Mark
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Natalie
Water Plus
It's actually frightening how bad this…
It's actually frightening how bad this company are! No transparency. Hit me with a massive bill because they neglected to advise me they were the supplier. Failed to admit there negligence. 2 years without contact. If I conducted my business this way I would probably be locked up. They are not prepared to offer solutions to issues they have created. Clearly another money making scheme that target hard working people.
August 22, 2026
Unprompted review
Reply from Water Plus
Hello Jay
Thank you for getting in touch. I'm sorry to hear that you have felt the need to make a complaint.
I've selected the 'Request Information' option to allow you to provide your account number and contact details. Once we receive this information, we'll be able to look into the matter further for you.
I hope you'll be happy to provide these details so that we can investigate your concerns.
Kind regards,
Natalie
Water Plus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.