We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and... See more
Company replied
A couple of deliveries ago, we did not receive the Arrowhead bottles. I do not know if someone took them off the porch or the driver forgot. He has been great, so it might not be his fault. Can you g... See more
Company replied
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
Company replied
Company details
- #4 of 6 best companies in Bottled Water Supplier
- #4 of 4 best companies in Beverage Distributor
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the gentlemen were very professional…
the gentlemen were very professional and respectful.
April 9, 2026
Reply from Primo Water
We're so glad the team was professional and respectful. We appreciate your business and are happy you had a great experience. Thank you!
The driver is always prompt and polite…
The driver is always prompt and polite I am 67 and can hardly pick up the bottles and he puts them in my garage for me
April 9, 2026
Reply from Primo Water
Wow, Kathy! This is the type of feedback we love to see. It means a lot to know that your driver always goes the extra mile to make sure you get your water. We enjoy working with you, and we hope that we continue to make you happy with every delivery to come. Thank you so much!
I love that they are prompt with our…
I love that they are prompt with our deliveries, the driver is always good to contact us if we need anything else prior to delivery
April 9, 2026
Reply from Primo Water
Jimra, we're happy to hear that you appreciate our prompt deliveries and that our driver is helpful in contacting you for any additional needs before delivery. We hope we continue to impress you. Thanks so much!
Reply from Primo Water
We're so happy to hear it! We hope the great service continues with every future delivery. Thank you!
Very good attention and response to the…
Very good attention and response to the cudtomer
April 9, 2026
Reply from Primo Water
We are happy to hear this! We appreciate you taking the time to share your feedback with us. Thank you!
Good service
Delivery was made on time and notifications before and after delivery were helpful.
April 9, 2026
Reply from Primo Water
We're happy to hear that our delivery service exceeded your expectations. It means a lot to know that you were notified before and after it arrived. Thank you so much for sharing your positive feedback with us; we truly appreciate it!
The prompt delivery of my order has…
The prompt delivery of my order has been consistent
April 9, 2026
Reply from Primo Water
We're thrilled to know that your deliveries have always been so consistent. This is the type of service we always want to provide, and it means a lot to know we've met the mark. We hope we continue to impress you. Thank you!
The price is a little expensive but the…
The price is a little expensive but the delivery is always on time and accurate on what I order
April 9, 2026
Reply from Primo Water
We appreciate your feedback, Cyrus! We're glad that our delivery services have always been reliable and accurate. We're always working to provide the best value possible. We hope we continue to make you happy. Thank you so much!
Reply from Primo Water
We appreciate your feedback, Maribel! We hope we continue to keep you happy with every delivery to come. Thank you!
My order was completed as requested.
April 9, 2026
Reply from Primo Water
We are happy to hear that your order was completed as you requested. Thank you for your positive feedback; we appreciate it!
Reply from Primo Water
Thank you for your positive feedback! We hope we continue to make you happy with every delivery to come.
Reply from Primo Water
It means a lot to know that your delivery driver went the extra mile and placed your order in a convenient area. We hope every delivery is just as amazing as this one. Thank you so much! We truly appreciate it!
Reply from Primo Water
We're glad you enjoyed your experience with our prompt and friendly delivery service. Thank you for your positive feedback; it means a lot to us!
Was kept in communication about our…
Was kept in communication about our upcoming delivery. Delivery person was very punctual and pleasant.
April 9, 2026
Reply from Primo Water
We're happy to hear that you were kept informed about your delivery and that our delivery person was punctual and pleasant, Bernadette. Thank you for your positive feedback!
Delivery Driver is excellent
Delivery Driver is excellent - a great guy - he is fun to talk to and trusted and a friend now - Thanks!
April 9, 2026
Reply from Primo Water
That’s awesome to hear! Thanks for the kind words, Lowell! We’ll be sure to pass this along to the team!
Arrowhead
Didn’t know that Arrowhead and Sparkletts had merged. Love the water. Love the service. Good value!
April 9, 2026
Reply from Primo Water
Thanks so much! We’re happy to hear everything’s been working well for you.
For the first time in a while the…
For the first time in a while the driver finally got things right.(I have a feeling we had a NEW Driver) Several times they had delivered to my front door or outside my gate and I have finally got through to the office after several times as to where they are supposed to deliver my 5 gallon bottles of water. Both my husband and I are not able to carry the large bottles from the front of the house to the back. It is now easy to bring the bottles inside from the back porch. Thank you.
April 9, 2026
Reply from Primo Water
Thanks for sticking with us while this got resolved, Teri! We're so happy to hear the deliveries are now going where they’re needed!
On time
On time. Easy to use App. Ability to modify monthly orders. Pleasant delivery drivers.
April 9, 2026
Reply from Primo Water
Hi Ann Marie! We're really glad to hear everything’s been smooth for you, from the app to delivery. Thanks for sharing!
Never had a bad experience or Primo
Never had a bad experience or Primo. The delivery drivers are always so kind and nice and follow my instruction very carefully..
April 9, 2026
Reply from Primo Water
We’re glad our drivers have been kind, careful, and attentive to your instructions. Thanks for sharing this, and for the great feedback, Camille!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.