WaterAid Reviews 79

TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

The advert is ridiculous, what will improve viewers thoughts and support is if we see an updated advert. Not one saying about installing pumps and taps and sh. Make an advert showing thhe people actua... See more

Rated 1 out of 5 stars

Water aid advert is insulting and deeply patronising. It is inaccurate. No parent will their child water that it is known can kill. We collect rain water, we boil and sieve contaminated water before u... See more

Rated 5 out of 5 stars

it not about the work but i just met one of their employees in buckinghamshire and he was so sweet, I needed a taxi desperately because I was lost and it was raining. He immediately agreed, put a jack... See more

Rated 1 out of 5 stars

Having visited several countries in Africa in person, I have never seen a child drink dirty water as seen on your TV adverts.. African mothers wouldn’t allow this, you people have no idea, don’t fo... See more

Company details

  1. Charity

Written by the company

WaterAid's history stretches back to 1981, when on 21 July we were officially established as a charitable trust. In the last 30 years, we have gone from strength to strength to become one of the most respected organisations dealing solely with water, sanitation and hygiene issues. Your money and support has also helped us to influence policy and practice to ensure that the vital role of water, hygiene and sanitation in reducing poverty is recognised globally.


Contact info

2.1

Poor

TrustScore 2 out of 5

79 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very forceful tactics

Was pounced on by one of their "sales goons" a while back inside Homebase. Refused point blank to take no for an answer and even started following me out of the shop when I was heading to my car!

I told him at least 10 times that I didn't want to donate anything but he still insisted and kept trying to block me moving. In the end I decided to waste his time like he had wasted mine. I went through all the forms with him, gave him the bank details for a bank I no longer used. He then insisted I signed up for their £1 a day thing (a bit different to the advertised £2 a month!)

I literally went through everything as I didn't use the bank account and I would also cancel the Direct Debit as soon as it got set-up as well just to be certain. My advice is if you are ever pounced upon by these fools, do what I did if you can't get away from them!

December 8, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Just seen a new advert utter nonsense.

Just seen a new advert utter nonsense.
Saying that these children will get deadly diseases like coronavirus🤔 not deadly unless you have a compromised immune system.
Ammonia as well this isn't an illness.
What are you all playing at lying to people.

September 10, 2020
Unprompted review
Rated 1 out of 5 stars

Wateraid directors couldn't run an…

Wateraid directors couldn't run an empty shop. Apart from so called celebs asking the poor to give while being paid £10,000 plus. In Uganda alone over 56% of the work is broken or in disrepair. Buying cheap pumps and equipment, then expecting the village to maintain the rubbish. Not one part of any process they carry out is adequate, apart from their ability to spend vast amounts on wages, hotels, food, flights, and not only lining their pockets but those of the company's, and directors they use to scam your money. Over 60,000 units in Africa are broken and this isn't the only company doing it

December 26, 2019
Unprompted review
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