Mr Waterbed Reviews 180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the high quality of its products. Many people highlight the staff's helpfulness and genuine care, making interactions pleasant and efficient. The ordering process is frequently described as straightforward, with consumers appreciating the ease of navigating the website and placing orders. The delivery service is often commended for its speed and reliability, with many customers receiving their items quicker than expected. Reviewers also appreciate the clear communication regarding their orders and the prompt responses from the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Product

Reviewers mention positive feedback about products. Customers consistently praise the quality of items, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parents purchased a waterbed from Mr waterbed many years ago. The bladder and battons needed replacing so we called Mr waterbed again. Being on the sunshine coast I thought it would be a long wait... See more

Company replied

Rated 5 out of 5 stars

I would like to say a big thank you to Ben. I bought a waterbed in Germany and had trouble setting it up again after moving. Ben came straight away and was incredibly kind and helpful—he didn’t even c... See more

Company replied

Rated 5 out of 5 stars

I ordered a lumbar support, softsider bladder on a Friday afternoon. The order arrived by courier around 9am on Monday morning in a carton which was clearly marked 'Do not use knives to open'. Conditi... See more

Company replied

Rated 5 out of 5 stars

Our old waterbed was rotten after 40 years and contents insurance told us to get a new one. Ben was the closest and made what look like an excellent product at a great price. Left a message on his p... See more


Company details

  1. Bed Shop

Written by the company

Mr Waterbed has been a family business for over 40 years. Ben and family are always happy to talk waterbeds; we are dedicated to customer service and honesty in internet sales and service. We believe that our reputation is unequaled in the Australian Waterbed Industry. Mr Waterbed can custom make a waterbed, frame or furniture to your design and also modify frames for Wheelchair access for hoists etc for customers. Shipping is Australia wide on, waterbed heaters waterbed bladders waterbed liners complete soft side and timber framed waterbeds waterbed parts We strive to make the best possible Waterbeds using Australian made parts. Having our own factory, we are able to keep overheads to a minimum, giving you the benefit of dealing directly with the manufacturer for any custom designs or additions you may like to our existing range. The products we display on this web site are only a sample of the range we can make. Feel free to ask us about any other waterbed product not on view by calling 1800 124 44


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service after my old waterbed…

Great service after my old waterbed mattress (23 years old) started to leak at a seam. Ordered on Sunday and arrived on Tuesday. Had it filled before bedtime the same night. The vinyl feels thick and looks well made. Treated ourselves to a new heater too as we were worried the old heater might fail and we’d have to empty the mattress again. Love sleeping on my waterbed.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Prompt attention, updates and delivery made this a seamless and stress free transaction.
Goods not quite as displayed but totally satisfactory substitution.

May 31, 2024
Unprompted review
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Rated 5 out of 5 stars

I have only one gripe about Mr Waterbed…

I have only one gripe about Mr Waterbed - they're in Qld and I'm in Vic - LOL.
But seriously, they do everything that one expects to be done. And then some. The owner/manager has the nous to follow up to ensure all details are correct.
Can't speak highly enough of them.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great and friendly customer service

Great and friendly customer service, easy to talk to staff that answered all my questions about my waterbed purchase. Ordering online was straightforward and easy to do as their site is user friendly.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful products and great care ❤️

I have purchased a full floating soft sided waterbed with pedestal. Was amazed with a outstanding quality, the arrival speed and Ben's kindness and patience giving advices. Mr Waterbed has become a part of my family. Thank you, Ben 😍

May 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Price excellent. Postage time also excellent. Communication excellent. there is nothing to dislike about Mr Waterbed. Highly recommend using

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great bed, great service

Ben was friendly and efficient. He arrived on time with the bed I ordered, removed the old bed and installed the new one. I had ordered the damask cover but after trying it out for one night I asked Ben if I could swap it for a wool cover. He was very helpful and brought the wool cover and installed it for me. Thank you Ben's for your exceptional service. Altogether it was an enjoyable experience and I'm very happy with my new bed.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, no hassles, very happy

From the first phone call to the finish, Ben was always helpful. Our king duet bed is awesome. Being in our sixties, we opted for the higher pedestal base and it was a great decision. The four drawers in the base are great. Ben set up our bed and we didn’t have to lift a finger. A no stress deal. Thanks Ben

March 12, 2024
Unprompted review
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Rated 5 out of 5 stars

From the time I first spoke to Ben I…

From the time I first spoke to Ben I had nothing but helpful information and then nothing but superb service to the delivery of the product supplies, which included bladder, liner, heat pad and a patch kit,which I did not really need, as there were two with the kit.
Delivery wow! Posted from the Gold Coast on Wednesday arvo and delivered to me the very next day, and I am 150 k’s east of Melbourne Vic. Not too shabby hey?
Anyway I can only recommend Mr Waterbed no higher than brilliant. As for Ben, he deserves a raise.
No, I didn’t get a discount for this either.
The pricing was already sweet and to my liking.
Cheers Ben and Mr Waterbad. 🍻🍻

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Queen size with draws .

Ordered the Queen size with draws in the base and double bladders.
Had to wait for the base to be made.
Arrived Thursday and all set up ready to go today ,Friday
No problems setting up and are looking forward to our water bed after 10 years on a mattress.
After a few nights on our new bed my Fitbit is telling me that I am getting at least 8 more points in my sleep score.
So my wife and I are benefitting already from our new bed.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt reply

Prompt reply and delivery excellent service to my issue of needing a new cover as i discovered the other cover I had has got black mould so I have spent the last 3 days on my guest bed where I have ended up with back issues but the black mould has probably caused the other health issues I have.

March 18, 2024
Unprompted review
Mr Waterbed logo

Reply from Mr Waterbed

Brenda,
Thank you we are always happy to help with all your waterbed needs.
Thank you for your order.
Bren
Mr. Waterbed

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Rated 5 out of 5 stars

Queen size bed base from Mr Waterbed

Mr Waterbed
Is the best business for your waterbed needs
We ordered a queens sized base and it was delivered today
Our order was created super fast and the quality is outstanding
We would highly recommend Mr Waterbed for his friendly helpful advice and his wonderful service
We rate Mr Waterbed 10/10

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
I am living in Sydney and ordered four bottles of waterbed conditioner on last Friday. We have received bottles on today Tuesday.
Thank you so much for quick service.

November 28, 2023
Unprompted review

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