Waterdrop Reviews 

I ordered a 1 year filter package and one of my filters didn’t arrive with the rest. I emailed customer service and within that same day Lene had a new order placed at no additional cost. It arrived promptly and she even emailed to make sure I got it. Great customer service experience, I wish it was this easy everywhere!

People were nice and even sent me a water pitcher as a kind gesture for all I had to deal with.

The down side was someone promised to call me back at a specific time and they didn’t. The request for the refund was denied because they said the order already was discounted, which wasn’t true. Had they looked at the whole order they would have seen the refund was for the items that didn’t have a discount applied so I had to send back a detailed email explaining it again, even though I had called back and talked to some one 3 times explaining what was needed. Was a bit frustrating having to stay on top of this. It should have been handled with 1 call.

Also outside of this refund issue, regarding my order, the web shows a nice perfect shipping box for an order with probably multiple filters in it. I ordered 7 filters in all, while each filter had its own individual box, they were shipped in individual fed ex bags, some taped together, which were all crushed leaving me to question the integrity of each filter. They all arrived together. Had they shipped everything in 1 large box, they would have had less of a chance of being damaged and would have helped me have more confidence in how they were handled

Kimberly from customer services dealt with our initial problem quickly and efficiently and was very professional. We were very happy with the outcome.

Excellent service from Waterdrop. Their technical support team was responsive, thorough, and made troubleshooting my RO system simple. The additional replacement cartridge was a thoughtful touch. Highly recommend their customer care.

Have ordered a k19 RO water filter and heater. My house is pretty old so the water is not the best quality. The product was damaged during transportation, but when I have contacted customer support Beria resolved it very quickly and have sent a replacement straightaway. Really enjoying it so far, very easy to use. Kinda regretted I did not order the model with a built-in pitcher, but they have also sent a separate pitcher as a gift so that resolved the issue)

Ordered the Waterdrop RO countertop last week and I’m genuinely happy with the purchase. The unit works well, tastes great, and feels like a solid long‑term investment. I also received a £50 refund through their price‑protection guarantee — thanks to Siki from customer service for handling that smoothly.

The system costs around £350, with filters about £70 per year, which is still far better than buying bottled water every month. It saves the effort of carrying heavy bottles from the market and is much better for the environment. I did my research before buying, so I’m hoping it continues to perform well in the future without any issues. Just noting that the cold water sits around 15°C.

Overall, very satisfied so far.

Doreen at Waterdrop provided top-tier support. She followed up promptly and resolved my issue quickly and professionally. I highly recommend Waterdrop!

My parcel went missing due to a delivery error. After I contacted the customer service team, Siki took ownership of my case and quickly arranged for a replacement machine to be shipped to me. I really appreciate Siki’s prompt response and efficient handling of the issue.

I live in the UK, tried to call the support on this number: +18883523558, and I was charged almost £5 for a 5-second call - the ato response informed me that the agents are not working at the moment. What a scam!

⭐⭐⭐⭐⭐ Excellent Reverse Osmosis System – Waterdrop G3P800
I am extremely impressed with my Waterdrop G3P800 Reverse Osmosis System. After using it, I can confidently say this is one of the best upgrades I have made for my kitchen and drinking water.
The tankless design saves valuable space under the sink, while the 800 GPD high-capacity filtration provides clean, fresh-tasting water remarkably fast. The water tastes noticeably better—clean, crisp, and refreshing. I especially like the smart faucet, which makes monitoring the system and knowing when filters need attention very convenient.
Another feature I really appreciate is the UV sterilization, along with the advanced RO filtration. The system also has an impressive 3:1 pure-to-drain ratio, which helps reduce water waste compared with many traditional RO systems.
Installation and filter replacement are straightforward, and the overall build quality feels excellent. The system is quiet, compact, modern-looking, and performs exactly as I hoped.
Most importantly, I no longer need to rely on buying and storing bottled drinking water. Having high-quality filtered water available directly from the kitchen faucet is convenient, economical, and much better for reducing plastic waste.
I highly recommend the Waterdrop G3P800 to anyone looking for a fast, efficient, space-saving, and high-quality under-sink reverse osmosis system. Five stars without hesitation! ⭐⭐⭐⭐⭐
Rashid Ahmad

Owen from customer service was extremely professional, courteous & valued all of my concerns regarding my slow-flowing water filter unit. He addressed them 100%. I am very happy with my new Waterdrop faucet filter unit & highly recommend it!

Many Thanks to Beria, for exceptional and professional Customer service!!! The Waterdrop "Lucid" 10-Cup Pitcher is the perfect size. The water is clean and refreshing! It replaces bottled water cost and consumption at home. Pitcher is sturdy and well designed, as I notice the filter sits above the filtered water basin, allowing water to fully flow thru and out of the filtration compartment, keeping the filter clean from sitting in water, with longer filter life!

Bought a M6HG countertop filter that was delivered on 7 August. Two days later I noticed a leak behind the unit but unfortunately the water had already damaged a side panel in my kitchen unit below.
I contacted the company on chat to report the issue on 9-Aug. Since then I have been dealing with a chatbot, virtual service agent, fake technical support, and a person abroad who repeatedly asks me to clean and test the unit...even though I highlighted the issue with a leaky valve from the first contact.

Edited on 19 Aug 2026

But ultimately, a more helpful customer support person stepped in and made up for the issue with the product. I was offered full refund for the product, money towards a replacement kitchen panel and even a discount on my next purchase of any Waterdrop product.

So I am pleased with how customer service made up for a faulty new product and I would not hesitate to buy another Waterdrop product again...it is a shame that the product leaked and the initial response was delayed and unhelpful.when I was most frustrated. I have changed my rating from one star to three stars now.because I suppose any RO system may develop a leak ...it is customer service and warranty that then matters.

Ordered a2g a week ago. prompt delivery, excellent service and after care. Only had it a week but notice the difference in the taste, and it’s so easy to use. Find the pitcher/jug very convenient if you don’t want cooled water you can just pour straight from there, would definitely recommend

Great customer service! They responded quickly and were very helpful with my Waterdrop filter issue. They explained everything clearly and offered a replacement when needed. The whole process was easy and smooth. Really appreciate their patience and support. Definitely a good experience overall!

Had a problem with my Waterdrop machine. Was dealt with promptly and efficiently. Once it was quickly established that situation could not be resolved a new machine was sent out to me and is now up and running beautifully. Karina kept in contact with me at all times and I am totally satisfied with the support I received.

So far the A2G product has been great. Wife says it tastes like natural spring water, worth every penny. When I found out they were in a larger sale and price went down by a further $100, they refunded me back the difference within 1 day after I emailed them, and it was a great experience with Beria as she made the whole process quick and seamless. I’ll continue to use their product if they can keep up with this quality in both their product and service :)

I have purchased the G2P600 RO filtering unit after my previous RO filter with the tank stopped working. My handyman recommended this tank less system and I am very glad that I followed his advice.

This Waterdrop G2P600 reverse osmosis system has completely transformed our daily drinking water by noticeably reducing TDS levels from 230 to 20 to deliver pure, crisp, and filtered water.

I wish I had known about this years back which would have prevented the hassle that I went through changing 5 filter catridges every year.

CF and RO filters on this unit are very easy to change and there is also an indicator when it is time for a change. It also has a provision to add the remineralization filter and it was easy to add that.

I had a good experience with their customer service too. Their service rep Doreen helped to resolve the issue I was having with the carbon filter by sending the replacement in a timely manner. She was very professional and provided updates on the ticket and shipment along with confirming if the issue got resolved.

The only thing I may have a small complaint about is that there is a 1 second delay for water to get dispensed and also makes a small humming sound. Maybe that is due to the unit being tank less and it is their budget model.

Overall, I am very happy with this unit and definitely would recommend for anyone looking to buy a tank less RO filter that is easy to maintain.

This has made my life much easier. Was buying water in jugs, but now I have my water drop filter right on the counter. The water tastes great, happy with the product performance so far, purchased 7 months ago.

I have had a waterdrop RO filter for about two years. The only trouble I have had was an internal leak. After contacting customer service and verifing the leak to their satisfaction, they shipped me a new replacement filter. My unit was out of warrenty and I expected to have to ship it in for repair. I was relived that Waterdrop replacet it. I would recomend Waterdrop filters. We have (small city) water and it sometimes has an oder without the filter. The filtered water makes great coffee and tea. THANK YOU ANNA customer Service rep!!!