Waterdrop Reviews 

I had a great experience with Waterdrop’s customer service. Siki was very helpful with my price match request and responded quickly throughout the whole process. The follow-up was prompt and efficient, and everything was handled smoothly.
I really appreciate Siki’s professionalism, patience, and excellent customer service. Thank you, Siki, for making the whole experience so easy and pleasant! Highly recommended!

I’m giving the Waterdrop C1H two stars rather than one because it does filter water, and the filtered water tastes fine. Unfortunately, that is the only thing this machine does competently.

The hardware is deeply disappointing, and the user interface may be the most poorly conceived I have encountered in a consumer appliance.

The so-called “Favorite” mode is an obvious example. You can save a preferred temperature and volume—for coffee, for instance—but after using it, you must manually cycle through the temperature and volume settings to return to normal cold-water dispensing. So what exactly is the benefit of the favorite? It saves a few clicks before making coffee, only to require those same clicks afterward.

A useful favorite function would let you switch quickly between a saved setting and normal dispensing. Instead, this machine saves one side of that transition while making the other side manual. That is not merely an inconvenience or a quirk to get used to; it is a fundamentally mislabeled and defective interface design.

The temperature settings are also wildly inaccurate. I am not talking about a difference of 5 or even 10 percent. In my testing:

* A 95°C setting produced water at approximately 65°C.
* An 80°C setting produced water at approximately 60°C.
* A 65°C setting produced water at approximately 50°C.

Those discrepancies are enormous and make the displayed settings practically meaningless. After dispensing hot water, I also have to dispense cold water several times before the water becomes properly cold again—on top of manually cycling the temperature setting back to cold mode.

Waterdrop suggests keeping the feed-water container in the refrigerator. What the advertising fails to make clear is that the machine cannot be used while that container is in the refrigerator. There is no pass-through connection or continuous filtration; the machine can filter water only from its removable tank. If the filtered water runs out, you cannot simply refill the tank and immediately get a glass of water. You must wait for the machine to filter more. This is absurdly impractical for an everyday drinking-water appliance.

Dispensing is painfully slow as well. It takes approximately 27 seconds to dispense 250 ml. That is about half the speed of my ordinary battery-powered water dispenser. This machine plugs into a wall outlet, yet apparently no provision was made for a pump capable of dispensing already-filtered water at a reasonable speed.

The usable capacity is also very small, because so much internal space is devoted to a heating system that does not even work reliably.

Overall, this product is a complete design failure. It performs one basic function adequately: filtering cold water. Everything else—the inaccurate heating, tiny capacity, slow dispensing, waiting for filtration, and astonishingly illogical interface—adds cost, consumes kitchen space, and creates constant frustration.

I cannot recommend the Waterdrop C1H for any use case. You are paying extra for features that either work poorly or actively make the appliance worse to use.

Really great service from the team, in particular Becky. The team were very prompt to respond. They were also very professional, kind, and provided me with solutions as I encountered a problem with the water filter, which they resolved for me.

Kimberly is a great customer service, helped and took very care of as a customer!

I ordered the G3P800 RO system for my house. The ordering process was very straightforward and easy. Also, customer service was extremely helpful (thanks, Beria!). After ordering, I had to hold the shipment on hold for a day because the under-sink space was tight, and I had to verify I had sufficient room for the unit. The customer service response was prompt, and the shipment was sent immediately after my confirmation email was sent out, allowing us to schedule the installation with minimum delay.

Beria from customer services helped sort out a small issue I had in my ordering process where I forgot to put in all my details. She sorted it out immediately and was very supportive. I am very pleased with the product and high level of support.

I had an issue and Doreen was very nice and helpful. The process was straight forward and fast. I would recommend buying products from WaterDrop

Easy to install added to a new water softener great combination fast shipping and the best price I found.

Love the water filter! Dropped my TDS from around 400 to around 36 when measured with a TDS meter off Amazon. And that’s after the remineralization. The digital spout reads around 17. Great customer service and very easy install. Could not be happier with the filter and would recommend it to anyone.

I have ordered the replace filter but I have given the wrong address. I contacted the customer service, they help me to fixed the order with my new address soon. Now I have replaced it. Thank you for the help.

Customer service is amazing! Kimberly was especially helpful. She responded very quickly and was very kind.

Really wanted to like your product, but am pulling it all out today and returning it. Water has a terrible chemical taste to it. I flushed it all as instructed and purchased an additional stand alone filter from you hoping that would help. Unfortunately it didn’t, so we purchased a different filtration system with a tank and will install that. Have a great and blessed day!

Website was easy to use. Delivery was fast and trouble free. Customer service was excellent. Special thanks to Lene who worked and solved an issue with our order, promptly and professionally.

The customer service was truly outstanding I had Doreen help me out and she made sure my issue was resolved.

Beyond excellent service regarding a technical issue. Doreen was amazing on service and the product is excellent!

Easy ordering, quick delivery and easy to install

I got a couple of these for the office, and they work great! Easy to install, and great tasting water. What's more, one of the filters oddly stopped working 2 months in (it was a 2 year filter, and it happens), and Becky and her team worked really hard to get me another one to fix the problem! Highly recommend!

Siki was great! They solved my shipping issues quickly and professionally. It was very appreciated.

Excellent product, love the water.

Ultimately I had a great experience. What would have made the beginning of the journey better was to know the three filters were being shipped in tow separate shipments. When one filter showed up before the others I had thought a mistake was made. Then I noticed another shipment notification. I also want to thank your amazing team for sending me the tool i needed to remove the filters. Great job by all your team. If possible maybe your automated shipping notification could be upgraded to determin/communicate split shipping. Thanks for the support