This is a person review for Helen Boyman from the Property Management Team at the Fleet Office. Helen has always provided an outstanding service with kindness and patience, as well as a high level of... See more
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For my recent house purchase Waterfords Estate Agents in Fleet provided a great service from start to finish. They were proactive, professional and nothing was too much trouble. My particular thanks g... See more
Great service and value for money from Waterfords. Our house sale fell through and Henry had another 7 potential buyers lined up on the next Saturday. Then 2 offers followed one of which was £20k over... See more
Company replied
I would just like to thank Terry & Darren for selling my property in record time! Amazing! Unfortunately a previous agent let me down with my sale & in order to secure my onward purchase I needed a... See more
Company details
Written by the company
When it comes to moving home, you deserve the best estate agent. We have been successfully pairing property and people since 1995. Trust really matters to us as an independent estate agent. We pride ourselves on providing good old-fashioned customer service as well as the latest tools in marketing and technology to provide you with the best experience. Our commitment to our customers means that we have a 5* Trustpilot rating from over 1000 happy homeowners, buyers, landlords and tenants.
Contact info
Waterfords Customer Services, 90 Park Street, GU15 3NY, Camberley, United Kingdom
- 01252 786062
- headoffice@waterfords.co.uk
- waterfords.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rob helped us in viewing and shared all…
Rob helped us in viewing and shared all informations of flat. We appreciate his punctuality and politeness in communications. Thanks for being a trustful bridge between waterfords and landlord for us.
May 5, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent viewings and interaction with Rob and the Fleet Lettings team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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Josh from Fleet office was informative
Josh from Fleet office was informative, to the point and understanding our position from the outset.
Would recommend Waterfords Estate Agents and especially Josh as a face to face contact. Well Done
May 4, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent interaction with Josh and the Waterfords Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Good angent
The angent is very helpful and fast respond to my case.
He explain the apartment details to us very gentle, I think he is a good angent!
May 4, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Waterfords - Super Efficient!
Waterfords have been a very friendly and efficient Lettings Agent over the past year and a half.
Recently, I came home to find that front door lock would no longer open.
I was locked out, with no way of getting back in, with some shopping and my son due back from school within a couple of hours.
I phoned Fiona at Waterfords in their Fleet Office. She said she would contact their locksmith and get back to me. Barely a couple of minutes later she did phone back to say a locksmith was his way and would be there in 10 minutes or so.
Stuart was with me within 5 minutes! Had me back in the property a few short minutes later and had replaced the lock and left all within 15 minutes of my initial call.
A big thank you to Fiona and Stuart
May 4, 2022
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us such a wonderful and comprehensive review. It's just great to hear how we managed to help out, Fiona is a star! We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
I would like to express my appreciation…
I would like to express my appreciation to the Waterfords personnel for their professionalism, excellent level and culture of service! I'd want to, especially note Rob Hawkins, Senior Lettings Consultant of Waterfords Fleet (Hampshire). Customer focus, professional and personal approach to each specific case and the wishes of customers, as well as responsiveness in solving the tasks set, cause sincere admiration and gratitude! Keep it up, Rob and the entire staff of the Waterfords!
May 4, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent interaction with the Waterfords Fleet Lettings team, what fantastic comments. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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We viewed two properties through…
We viewed two properties through Waterfords and although ultimately, we found a house on the market with another agent, we were really impressed with the level of service and professionalism we experienced. In particular Harry was really knowledgeable and made the viewings worthwhile and fun.
May 3, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review about your recent viewings with Waterfords Estate Agents in Yateley. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward and we wish you all the best with your moving journey.
Kind Regards,
Brendan Cox,
Managing Director
Purchasing a Property with Waterfords in Fleet
The incompetence I recently encountered during my attempt to buy a house through Waterfords Estate Agents in Fleet turned into a total sham from start to finish. Ben's lack of managerial expertise along with James and Henry's limited business skills are immediate calls for concern. I spent a great deal of time and money pursuing the purchase of my chosen property and with the very best intentions, proceeded to have an offer accepted over the asking price. However several days later, I learnt that I had been gazumped without a satisfactory explanation as to why. I fully understand that we are currently in a seller's market, but underhanded tactics as I have experienced fuels existing negativity towards the industry.
April 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave your feedback. We value feedback, both good and bad, and see it as an opportunity to continuously improve our service. At Waterfords, our aim is to always offer the highest levels of service and customer satisfaction and are sorry to hear that you think we have failed to deliver on this occasion.
We have investigated this and our Fleet Branch Manager, Ben Baker, has spoken to yourself in length respectively to address your concerns. We have explained the circumstances, acted professionally & followed our clients instructions throughout the process but we can understand your disappointment that the client decided to sell to another party.
We are sorry that you have missed out on the property you liked on this occasion, but should you see another one in the future, please do get in touch.
If you wish to talk to us further about the matter, please contact our head office on:
headoffice@waterfords.co.uk or call 01252 235348.
Kind Regards,
Brendan Cox,
Managing Director
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Top man Sam you’ve done the best costumer service ever I had
I cannot thank Sam enough for his help finding me a fit able property to let. Always prompt, professional and polite and nothing was ever too much trouble. If your looking for a rental property then Sam at Waterford in Fleet lettings comes highly recommended as your first port of call.
April 17, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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I would 100% recommend
Good knowledge of property and appreciated the honesty around other viewings to be able to make a decision quickly. Very polite and efficient with reply’s.
April 14, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
His very good and really great…
His very good and really great experience and service . Many many thanks .
April 14, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Matthew Blackman was a great help.
Matthew Blackman was a great help.
Nice ans smooth process
April 14, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Samuel Charlton and his Fleet team
A massive thanks to Samuel Charlton and his very efficient team in the Fleet office, As everyone knows moving home can be a daunting task which makes it ever more important to work with the right agents, Sam and his team took complete control and made this process very easy and stress free. We could not recommend Sam and his team more.
April 14, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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Waterfords Letting Department
I spoke with Josh from the Lettings department in regards to a 2 bedroom property in fleet, I was overly impressed with his knowledge of the property and the surrounding area just wanted to give a huge props!
April 6, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Sandra has been extremely helpful…
Sandra has been extremely helpful during our property search. She has kept in regular contact and sent through properties of interest. Thank you Sandra
March 31, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Cannot fault Waterfords
Cannot fault Waterfords! Looking to move into the area, spoke to Sandra from the Camberley branch. She ran me through every process of moving and even sent me videos of properties which I couldn’t get to see. Great company and a very knowledgeable team.
March 31, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Happy with Waterfords estate agents, Chobham
George, Ollie & the team at Waterfords Chobham, have been nothing but professional in the handling of the sale of our property - all viewings were accompanied by one of them or an equally knowledgeable member of the Waterfords team. We were kept up to date with all appointments & received useful feedback from the viewings. We now wait to see how smoothly the next steps in the process is handled. We have accepted a very good offer and this was dealt with in a timely & professional manner - the paperwork is proceeding so we cannot comment on the complete experience yet, but if it is handled in the same professional way then we will be delighted.
March 29, 2022
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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Review
We had a visit from Shaun Barnes to give us a valuation on our bungalow, and he was very professional courteous and knowledgable, we would definitely recommend him to anyone thinking of moving, also Harry in the office was very good
March 24, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
Spoke with Sandra at the Camberley…
Spoke with Sandra at the Camberley branch when I enquired about a property you had listed. Very professional and a great asset to the team.
March 22, 2022
Unprompted review
Reply from Waterfords Estate Agents
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
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