Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more
Company replied
The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more
Company replied
Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more
Company replied
Company details
Written by the company
At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.
Waterfront Private Hospital - Edinburgh
Written by the company
- Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
- At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
- Trusted, Experienced Surgeons
- With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
- Cosmetic Surgery in Edinburgh
- Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.
1 year all inclusive care
Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses.
In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.
Contact info
Waterfront Private Hospital, EH5 1SD, Edinburgh, United Kingdom
- 0131 3763785
- hello@waterfronthospital.co.uk
- waterfronthospital.co.uk
Edinburgh's Newest Private Hospital
4.9
Excellent
556 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn’t Be Happier with My Experience and Results
My experience at Waterfront Private Hospital was excellent from start to finish. The staff were friendly and welcoming, and the reception area was clean, modern, and very inviting. It was also a lovely touch to have coffee and refreshments available.
Dr Quaba was outstanding throughout the entire process. He put me at ease, listened carefully, and worked with me to provide clear advice along with his professional opinion.
I’m absolutely delighted with my results. I only wish I had taken the plunge sooner—but I truly believe this was the right time for me.
May 16, 2026
Reply from Waterfront Private Hospital
Dear Ellen,
Thank you for such a warm and considered review. We are pleased that you felt looked after from the moment you arrived, and that the little touches in our reception area added to the experience. It is good to hear that Mr Omar Quaba listened carefully and gave you the clarity and confidence to make the right decision in your own time. We are grateful you chose Waterfront Private Hospital and wish you all the very best.
Kind regards,
Waterfront Private Hospital, Edinburgh
I saw Dr Katy Nassar
I saw Dr Katy Nassar. She was very professional and explained things cleary and set expectations. She is very knowledgable and felt I could trust her with the suggestions she made..
May 20, 2026
Reply from Waterfront Private Hospital
Dear Irene,
Thank you for your kind feedback. We are pleased that Dr Katy Nassar took the time to explain things clearly and that you felt confident in her guidance. Building that sense of trust is something she values greatly. We appreciate you sharing this.
Kind regards,
Waterfront Private Hospital, Edinburgh
Going in I was very nervous and unsure…
Going in I was very nervous and unsure of what I was fully wanting however during my talk to Mr Quaba I was very reassured and comforted. He was very understanding and helpful coming up with the best plan for me. The staff were very friendly and helpful during my visit
May 16, 2026
Reply from Waterfront Private Hospital
Dear Zoe,
Thank you for sharing this. We understand that taking the first step can feel daunting, and we are glad that Mr Omar Quaba helped settle any nerves and worked with you to find the right way forward. It is good to hear the team made you feel welcome throughout your visit too. We appreciate your kind words.
Kind regards,
Waterfront Private Hospital, Edinburgh
Would recommend
Easy process from start to finish. Booked online, filled out forms via email. Hospital was easily accessed via public transport and all the staff were welcoming. The place itself was modern and absolutely spotless. I had an appoitment with a dermatologist and he walked me through my options, recommended treatments and answered every question.
No complaints
May 13, 2026
Reply from Waterfront Private Hospital
Dear Kim,
Thank you for such a thorough review. It is good to hear the whole process ran smoothly, from booking through to your appointment, and that you found the hospital easy to reach and well presented. We are pleased the dermatology consultation gave you the time and clarity to weigh up your options. Thank you for taking the time to share this.
Kind regards,
Waterfront Private Hospital, Edinburgh
Professional and reassuring
Consultant Kazem Nassar was very helpful in pre consultation communication, as well as on the day - explaining everything clearly and concisely. Highly professional and reassuring. All staff were friendly and clearly want to put patients at ease.
May 19, 2026
Reply from Waterfront Private Hospital
Dear Alan,
Thank you for your feedback. We are pleased that Mr Kazem Nassar took the time to explain things thoroughly both before and during your visit, and that you felt well looked after. Putting patients at ease is something the whole team genuinely cares about. We appreciate you sharing this.
Kind regards,
Waterfront Private Hospital, Edinburgh
Good availability at short notice
Availability of treatment at short notice was very good. Consultant was very knowledgeable and honest with options and pricing options. Very clean facilities gave a level of confidence.
May 19, 2026
Reply from Waterfront Private Hospital
Dear Stephen,
Thank you for taking the time to leave a review. We are glad we could arrange your appointment promptly and that you found the consultation clear and straightforward, particularly around the options and costs involved. It is good to hear the surroundings added to your peace of mind too. We appreciate your feedback.
Kind regards,
Waterfront Private Hospital, Edinburgh
Great advice
Great advice, after care and a few peaceful surroundings. Genuine caring doctors and staff. Would highly recommend.
May 13, 2026
Reply from Waterfront Private Hospital
Many thanks for the feedback, Sandy - it is always appreciated.
Best wishes,
Waterfront Private Hospital
From my consultation I had every…
From my consultation I had every confidence that my surgeon understood what I wanted. I had a tummy tuck and brachioplasty and honestly the results are amazing. Scaring is nowhere near as bad as I expected and my recovery was smooth. I the standard of care was exceptional from everyone involved. I am already considering the next step in my journey and will be seeking the advice of Omar once again.
November 18, 2025
Reply from Waterfront Private Hospital
Dear Sandy,
Thank you for your kind words. We are pleased that you felt well guided and supported, and that the calm setting made a difference to your experience. Knowing our team came across as genuinely caring means a great deal. We appreciate the recommendation.
Kind regards,
Waterfront Private Hospital, Edinburgh
Consultation was quick and informative.
Consultation was quick and informative.
Treatment offered on the spot and carried out pain free. Nurse care and reception staff were all very attentive and helpful.
May 13, 2026
Reply from Waterfront Private Hospital
Dear Claire,
Thank you for sharing your experience. We are glad your consultation was efficient and clear, and that you felt comfortable and well cared for throughout. Our nursing and reception teams will be pleased to know their attentiveness stood out to you. We appreciate you taking the time to write.
Kind regards,
Waterfront Private Hospital, Edinburgh
Excellent service
Really professional from start to finish. I had several moles removed from my face. It was quite a nervous thing to have done but I was put completely at ease. My face is healing really well just a week after the procedure. Also wasn't as expensive as I expected. Would recommend wholeheartedly.
May 8, 2026
Reply from Waterfront Private Hospital
Dear Craig,
Thanks for taking the time to share your feedback. Facial procedures can feel daunting, even minor ones, so it's reassuring to hear the team helped you feel calm throughout. Glad recovery is progressing well, and we appreciate the kind recommendation.
Waterfront Private Hospital, Edinburgh
great service
Absolutely delighted with the service received at Waterfront hospital.
I was explained clearly what the procedure was going to be.
As the surgery needed was minor I was seen and procedure was done on the spot. In and out within 45 min.
May 13, 2026
Reply from Waterfront Private Hospital
Dear Jean Christophe,
Thanks for sharing your experience. Good to hear you felt well-informed going into the procedure, and that the team were able to carry everything out on the day without delay. Appreciate you taking the time to leave feedback.
Waterfront Private Hospital, Edinburgh
Moles …
Dr Aldridge was great very knowledgeable with all my moles, named them all! No need for biopsy . Gives me peace of mind and also checked skin condition and going to try me on a treatment for this Thanks
May 7, 2026
Reply from Waterfront Private Hospital
Dear Audrey,
Thanks for taking the time to leave such kind feedback. Dr Ben Aldridge is thorough with mole assessments, and it's good to know the visit gave you reassurance. We'll pass on your thanks, and hope the new treatment makes a real difference for your skin.
Waterfront Private Hospital, Edinburgh
Very friendly and efficient
May 6, 2026
Reply from Waterfront Private Hospital
Dear Val,
Thanks for the kind feedback. Appreciate you taking a moment to share it.
Waterfront Private Hospital, Edinburgh
Great service , worth it for peace of mind .
Staff were helpful . We could park easily . Doctor was great ! Minor surgery completed on same day so that was perfect 👌
May 5, 2026
Reply from Waterfront Private Hospital
Dear Margaret,
Thanks for sharing your experience. Glad to hear the team looked after you well, the parking was hassle-free, and that the procedure could be sorted on the same day. Appreciate the kind feedback.
Waterfront Private Hospital, Edinburgh
Waterfront was well responsive to my…
Waterfront was well responsive to my emails. Was able to book in quite quickly. Dr was very professional also when I was there for my consultation. Staff were lovely.
May 4, 2026
Reply from Waterfront Private Hospital
Dear Samantha,
Thanks for the kind feedback. Good to hear the team were quick to respond, the consultation went well, and the wider staff made you feel welcome. Hope the next steps go just as smoothly.
Waterfront Private Hospital, Edinburgh
Genuine, Honest and Friendly
From the very first appt I was made to feel at ease. Given honest feedback and expectations. Provided all the details of after care and possible outcomes and reassurance of the support before during and after. The staff were friendly professional and looked after me really well during my time and I would 100% recommend Dr Quaba and his team.
May 7, 2026
Reply from Waterfront Private Hospital
Dear Pam,
Thank you for taking the time to share such thoughtful feedback. Mr Omar Quaba places real importance on setting realistic expectations and making sure patients feel properly informed and supported at every stage. Glad to hear the wider team also looked after you well throughout. We'll pass on your kind words.
Waterfront Private Hospital, Edinburgh
Professionalism and dedication.
I was so impressed with Waterfront Private Hospital.
I was seen very quickly and had a thorough examination. I was reassured and felt feeling that it was indeed money well spent.
I would definitely recommend this hospital, the professionalism and dedication that this team of highly qualified practitioners has is outstanding.
May 6, 2026
Reply from Waterfront Private Hospital
Dear Sara,
Thanks for taking the time to leave such generous feedback. Good to hear the appointment was arranged promptly, the assessment was thorough, and you left feeling confident in the care provided. Comments like yours mean a great deal to the team.
Waterfront Private Hospital, Edinburgh
After my consultation I felt reassured…
After my consultation I felt reassured and confident that my procedure will be successful. Looking forward to returning.
May 4, 2026
Reply from Waterfront Private Hospital
Dear Gillian,
Thanks for the kind feedback. Glad you came away from the consultation feeling positive about the journey ahead. Wishing you well for the procedure itself.
Waterfront Private Hospital, Edinburgh
Very helpful and offered great advice…
Very helpful and offered great advice and steps forward.
April 29, 2026
Reply from Waterfront Private Hospital
Dear Claire,
Thanks for the kind feedback. Good to hear the consultation gave you clarity on the next steps. Appreciate you taking a moment to share your thoughts.
Waterfront Private Hospital, Edinburgh
Fabulous all the way through!
Very friendly staff. I had two moles removed. Procedure was thoroughly explained and talked through. I felt in safe hands and listened to. After care was recommended and a follow up with results of excision is an extra step you don’t get elsewhere. Would reccomend.
May 9, 2026
Reply from Waterfront Private Hospital
Dear Lauren,
Thanks for taking the time to leave such thoughtful feedback. Glad you felt well informed throughout and that the team gave you the space to ask questions. Reviewing histology results at a follow-up is standard practice with mole excisions here — it gives both patient and clinician the chance to discuss the findings and plan any next steps. Appreciate the recommendation.
Waterfront Private Hospital, Edinburgh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.