Previously had the bristly heavy type of mats with rubber backing which had perished making a right mess these appear to be far better quality and a lot easier to clean. Very happy with our purchase &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more
Company replied
Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more
Company replied
After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd als... See more
Company replied
Company details
Written by the company
WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.
Our promise to you...
Written by the company
- Doormats Built to Be Disrespected
- At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.
Free Delivery on Orders Over €75
How many entrances does your home have?
Front door, back door, boot room — you might need more than one.
Good news: when your order hits €75, delivery’s on us.
So go ahead, kit out every entryway with the mat it deserves.
Contact info
Hilton Fold Lane, M24 2HZ, Middleton, United Kingdom
- mats@waterhog.eu
- waterhog.eu
Washable Mats. Real Life Ready.
4.7
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good mat and easy and efficient…
Very good mat and easy and efficient order and delivery
August 26, 2025
Reply from WaterHog
Thank you so much!
Very happy with the product
Very happy with the product, but markeing communications are relentless.
September 29, 2025
Reply from WaterHog
Thanks so much! We’re thrilled you’re happy with your WaterHog mat. 💚 We appreciate the heads-up about our emails — we’ll make sure to review your preferences so you only get what’s useful.
Reply from WaterHog
Thanks so much! Glad to hear it’s doing the job, perfect for those in-and-out pups
Delivery was quick and the product is…
Delivery was quick and the product is excellent.
September 26, 2025
Reply from WaterHog
Thanks a lot! So glad delivery was quick and you’re happy with your WaterHog
Love our mats about to order another…
Love our mats about to order another one for the back door
October 3, 2025
Reply from WaterHog
Thank you for your great feedback! We’re delighted you’re loving your WaterHog mats enough to add another, that’s the best compliment we could ask for.
Money well spent
Amazing quality. Really happy with the two rugs I bought. Perfect sizing too. After going through so many door mats, the water hog mats are by far money well spent. I was a little apprehensive because I had never heard of the company and ordering online for an unknown seemed a little daunting but sooooo glad I made the jump! Highly recommend.
October 3, 2025
Reply from WaterHog
Thanks so much! We’re thrilled you took a chance on WaterHog and love hearing your mats were worth it, great quality and perfect sizing is exactly what we aim for!
Super quick delivery and an excellent…
Super quick delivery and an excellent quality product. Very happy.
July 21, 2025
Reply from WaterHog
Thanks so much! So glad delivery was quick and you’re loving the quality, that’s what we like to hear :)
Excellent
Product was dispatched and received promptly. The two rugs are for use outside. They look good and appear to be robust. Great for our requirements.
October 2, 2025
Reply from WaterHog
Thanks so much for sharing this! We’re really glad your mats arrived quickly and are working perfectly for your space. They’re built to handle the outdoors — tough, practical, and made to last. Thanks again for choosing WaterHog!
Reply from WaterHog
Thanks so much! We’re so glad you’re happy with your WaterHog and the service — really appreciate the recommendation
Reply from WaterHog
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with your WaterHog mat and that it’s even softer than expected!
Reply from WaterHog
Thank you so much! We’re thrilled to hear everything went smoothly and that you’re loving your WaterHog mats — built tough, made to last 💪
Great product and great service
September 30, 2025
Reply from WaterHog
Thank you so much! We’re thrilled to hear you’re happy with both your WaterHog mats and the service — that means a lot to us.
Reply from WaterHog
Thank you for your feedback! We’re thrilled to hear you’re pleased with the quality and design. Each WaterHog mat is crafted to be both durable and stylish — we really appreciate your support.
Reply from WaterHog
Wow great to hear, thank you so much!
What a great company
What a great company. I had trouble with my order which made me nervous because I had found this product via Instagram. I contacted them. They couldn’t have been more polite and helpful. I redid my order and it arrived looking gorgeous in 2 days. So pleased with my purchase and the service I received. Great job!
October 3, 2025
Unprompted review
Reply from WaterHog
Thank you so much for this amazing review, apologies again for the delay in your order, but we are so happy you love it! :)
Take your money and then nothing!
Website states that delivery time to UK is 1-3 days. Placed an order 10 days ago and absolutely no communication as to when I can expect my order to be delivered. Contacted Customer Service and no response. Terrible customer experience and clearly not a brand to trust
September 21, 2025
Unprompted review
Reply from WaterHog
We’re really sorry to hear about your experience and for the frustration caused by the delay. We did send an update regarding your order on the 25th of September, but it seems the email may have landed in your spam folder.
Your order has unfortunately been delayed, and we completely understand how disappointing that is. Our team can provide you with the latest delivery updates if you’d like to reach out again to our customer service team, and we’ll make sure you’re kept informed moving forward.
Please also keep an eye on your spam/junk folder in case our messages are being filtered there. We truly value your patience and sincerely apologise for the inconvenience this has caused.
No product no refund
Ordered a mat 30 days ago. No product has ever arrived.
I have sent 3 messages to customer service and not received a reply.
No mat no refund
August 31, 2025
Unprompted review
Reply from WaterHog
We’re very sorry to hear about your experience. We have now received your order information and will be reaching out to you directly via email to get this resolved as quickly as possible. Please also check your spam or junk folder, as sometimes our emails can end up there by mistake. Rest assured, we’ll make sure you either receive your mat or a full refund without any further delay. Thank you for your patience, and again, we apologize for the frustration this has caused.
All Sorted, Great Mat
After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd also sent us a replacement mat which was right colour and size. In summary it was more crossed wires than incompetence on anyone's part. Although I do think some kind on phone contact would be helpful, it does seem that its the way the worlds going & phones are a thing of the past. Lastly I'd like to say we are delighted with the mat & will be ordering another for back door.
September 25, 2025
Unprompted review
Reply from WaterHog
We’re very sorry to hear about your experience and for the frustration this caused. Your order was unfortunately sent out incorrectly, and we completely understand how inconvenient this must have been.
We did receive your email, but due to an unusually high number of orders this month, our response time was delayed. Please also check your spam/junk folder, as sometimes our replies can end up there. We can assure you that we always respond to customer emails.
To resolve this for you, we placed a replacement order (#5141) on Friday for the correct Navy Blue 60x90 mat. We’re happy to confirm that it is now ready to ship and should be with you in the next few days.
Thank you for your patience, and again, we sincerely apologise for the mix-up and delay. We’re working hard to improve communication and make sure situations like this don’t happen again.
Competent company, great products
I mean what's there to say? I ordered a mat from them, it arrived on time, and was exactly as advertised! It seems weird giving top marks for what I would think is a basic level of competency, but the mat is really nice and high quality.
June 12, 2025
Reply from WaterHog
Glad to hear you're happy with our service.
Enjoy your mat for a really long time...! ;-)
Reply from WaterHog
We can clearly see you have a nose for quality...! ;-)
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