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Waterstone Legal Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the staff for being exceptionally professional, polite, courteous, and efficient throughout property purchases and legal proceedings. Consumers note that responses to queries are extremely fast, with knowledgeable team members providing clear guidance and making complex property transactions completely smooth and stress-free. However, some people mentioned that communication dropped significantly over time, with certain staff members becoming completely unresponsive to emails and regular follow-up requests. A few consumers also experienced avoidable delays, stressful situations, and significant confusion regarding case handovers during staff absences or unexpected personnel changes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professionalism,... See more

Service

Users describe positive interactions with service, highlighting prompt responses, competitive rates, and... See more

Response time

Consumers find response time to be exceptionally satisfying, frequently highlighting prompt updates and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional professionalism and... See more

User experience

Customers felt high satisfaction regarding user experience, highlighting that communication was simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and effi... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey... See more

Company replied

Rated 5 out of 5 stars

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient.... See more

Company replied

Rated 5 out of 5 stars

Nitti was really amazing since day one. She was fully responsive and helpful explaining all the details in every step made onwards completing the purchase. It was an apartment purchase so lease was in... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Immigration Attorney
  6. Real Estate Attorney

Written by the company

As the best law firm in London, Waterstone Legal is committed to providing the highest standard of service. Our certifications showcase our dedication to professionalism. We will always continue to strive to be better than yesterday developing and innovating our services whilst remaining committed to our timeless values of accessibility and fair practices.

Fixed Fees. Full Transparency. Zero Surprises.

Your case, your budget, your peace of mind — all at a fixed fee.

Your case, your budget, your peace of mind — all at a fixed fee.
● Guaranteed fixed fee — no hourly billing. ● All costs disclosed upfront before you proceed. ● No hidden charges. No last-minute surprises. ● Complete transparency from start to finish.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(131)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Auction purchase

Although we purchased a flat in auction, and the time limitation was critically important, Waterstone Legal keept the process as fast as can. We came across many challenges arising from AML checks and loan issues, and they indicated helpful attitudes towards the case.
Given that our funds origin are from overseas , they accept our case patiently, and their accuracy made us amazed.

November 4, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you! We’re so glad we could help you with your matter.

Rated 5 out of 5 stars

Recommend

Hello , I don’t usually leave reviews but I would like to say once again a big thank you to Waterstone Legal for helping me in purchasing my flat. Although I have never worked with them before and I was a lot nervous about taking on a new firm, my experience with WL has been flawless from start to end. I would like to emphasise on the fact that the price stayed the same from the quote point until the final payment (which does not always happen in these situations!). Secondly, I have worked with Ms Hredi Chhabria which was so easy to deal with , communication was always very effective and without delays which we all know can make a huge difference for our well being in these stressful processes.
Long story short, I would work again with Waterstone Legal and I recommend them for conveyancing matters!

November 18, 2025
Unprompted review
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Reply from Waterstone Legal

Such a lovely review — thanks for trusting us!

Rated 5 out of 5 stars

waterstone legal most reliable firm in…

waterstone legal most reliable law firm in east london they guided me for my 20 year long residence application and i been granted by home office directly. special thanks to Mr Sha Ali and Hana khan, Dauris many many thanks for all of your help and support.

November 17, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you for sharing your experience — we’re happy you felt supported.

Rated 5 out of 5 stars

Hredi was exceptional! Truly above and beyond

I had an incredibly positive experience working with Hredi. It was a sensitive and stressful time for me, but she handled everything with genuine care, professionalism, and expertise. She guided me through every step of the process, kept me informed, and made everything feel manageable. I’m really grateful for her support and would highly recommend her to anyone looking for a knowledgeable and reliable solicitor.

November 14, 2025
Unprompted review
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Reply from Waterstone Legal

We truly appreciate you taking the time to leave a review — it means a lot to us. Glad you had a good experience!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with my solicitor while buying my new house. From the very beginning, he / She’s was professional, friendly, and always available to answer my questions. He explained every step of the process clearly, kept me informed throughout, and made what could have been a stressful experience smooth and easy.

His / her attention to detail and genuine care made me feel confident that everything was being handled properly. I truly appreciate his / her dedication and support — I couldn’t have asked for a better solicitor. Highly recommended!

November 13, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you for your kind words. It was a pleasure working with you.

Rated 5 out of 5 stars

Nitesh was amazing

A huge thank you to Waterstone Legal, especially to our solicitor, Nitesh Rewatkar!
We are a family from Ukraine, and this was our first time applying for a mortgage in the UK. We’d heard from friends that the process with solicitors can take a long time, but we were really surprised — our case was finished in less than a month!
Nitesh was amazing — always clear about what we needed to do, quick to respond, and very polite and patient. He explained everything so well and made the whole process easy for us.
We’re really grateful for his help and very happy with the service we received.
Thank you again, and we wish the company and Nitesh all the best!

November 11, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words. It means a lot to us.

Rated 5 out of 5 stars

Great job

Great job! Jasmine Cha was easily contactable and efficient in turning around a complex auction purchase.

November 5, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words! We’re really glad we could help and make things easier for you.

Rated 5 out of 5 stars

Highly recommended

I highly recommend Oliverta for handling our case so efficiently. The whole process was made easy and we were very pleased to have a positive result within the expected time frame. Thank you, Oliverta for all the support.

September 15, 2025
Unprompted review
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Reply from Waterstone Legal

We truly appreciate you taking the time to leave a review — it means a lot to our team. Glad you had a good experience!

Rated 5 out of 5 stars

I had very good experience dealing wirh…

I had very good experience dealing wirh Waterstone especially Jasmine Chaudry she was very helpful with every steps

Thank you

October 28, 2025
Unprompted review
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Reply from Waterstone Legal

Really appreciate this! We’re pleased you felt supported throughout — that’s exactly what we aim for.

Rated 5 out of 5 stars

Amazing

Amazing, Najiya worked on my proceeds from start to end and it unexpectedly took much longer than expected on buyers side but they keep going. Really appreciate her level of attention, perseverance and attitude! Would definitely recommend to others!

October 31, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you for your kind words. It was a pleasure working with you.

Rated 5 out of 5 stars

Excellent

Excellent, efficient and polite service from Hasan at Waterstone legal. I highly recommend this firm for their professionalism and dedication to client care.

October 31, 2025
Unprompted review
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Reply from Waterstone Legal

Hearing that you had a great experience means everything to our team — thank you so much!

Rated 5 out of 5 stars

Ultimate satisfying experience

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey so easy , simple and stress free. I always got his responses within a second I needed.. Not going to give a second thought rather than Mr. HASAN and Waterstones at any circumstances where legal services require. Highly recommend !!!

September 19, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words — we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Thank you to Oliverta and Waterstone!

I really want to thank the Waterstone legal team, especially Oliverta, for swiftly dealing with my immigration case.
From amazing hospitality whilst waiting to be seen, to being greeted and supported by the most competent solicitor, Oliverta. Therefore, I would 100% recommend Oliverta as your solicitor.

September 30, 2025
Unprompted review
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Reply from Waterstone Legal

That's so sweet. Thank you Mr Abdul for trusting us.

Rated 5 out of 5 stars

Jasmine is an exceptional and highly…

Jasmine is an exceptional and highly professional solicitor. She consistently goes above and beyond her duties to assist and accommodate her clients’ needs. In the past, I have dealt with solicitors who rarely returned calls or were difficult to reach, but Jasmine was always available, responsive, and genuinely committed to helping throughout the process.

September 10, 2025
Unprompted review
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Reply from Waterstone Legal

We really appreciate your feedback. Thank you for choosing us as your solicitors. It was great working with you.

Rated 5 out of 5 stars

Thank you Jasmine

Thank you Jasmine for going above and beyond with my property refinance! Super dedicated Couldn’t have done it without her thank you again

July 10, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you for your feedback. We really appreciate your kind words. It was great working with you.

Rated 5 out of 5 stars

We had a complex commercial lease…

We had a complex commercial lease issue. Jasmine helped us come over all of this. Shah Ali & Jasmine are trusted and reliable. I have known many years. Good service. Thank you.

October 17, 2025
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your sweet words. Thank you for choosing us.

Rated 5 out of 5 stars

Bridging loan expert!

I was in need of urgent legal help with a bridging loan, and thankfully I found Jasmine. She was fast, responsive and took charge of a very difficult situation. The service I received was excellent and worth every penny. I would recommend Jasmine to anyone who is looking for an expert in Property. I would definitely work with her again. Big thank you to Shah Ali and the Waterstone Team too.

October 24, 2024
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words — we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

I am extremely grateful to Oliverta and…

I am extremely grateful to Oliverta and her team at Waterstone Legal for their outstanding support with my immigration case. From the very first meeting, they have been professional, knowledgeable, and attentive to every detail, which ensured my application was strong and processed smoothly. I highly recommend Oliverta and the team at Waterstone Legal to anyone seeking honest and reliable advice on their immigration matters. Truly an amazing team!

October 23, 2025
Unprompted review
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Reply from Waterstone Legal

We're so glad to hear you had a positive experience with us — your feedback truly means a lot.

Rated 5 out of 5 stars

Only positive experiences for me and my own clients

I’ve worked with Jasmine at Waterstone Solicitors on both professional matters and my own personal transactions. She’s been consistently professional, helpful, and easy to reach when needed.
Waterstone itself was transparent and straightforward to deal with from the initial estimates through to completion, which made the whole process smooth and as stress free as a house purchase can be. Our own clients, both buyers and sellers, have also only reported positive experiences. I’d be happy to recommend both Waterstone and Jasmine Chaudry.

October 17, 2025
Unprompted review
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Reply from Waterstone Legal

We're thrilled to hear that you were happy with our service. Thank you for choosing us!

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