Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a few construction problems, minor but distressing, Ian reacted 30 min after finding out and bent over backwards to resolve our problem....to the extent of visiting us in Victoria FROM NSW an... See more
I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the com... See more
Company replied
Since we started on our wicking bed program at the Murraylands Community Mebn's shed we made the decisioin to use the Water Ups system. We have now completed our construction of 24 large beds at our... See more
Company details
Written by the company
WaterUps is an Australian designed and manufactured product that can be used in a variety of landscape and garden growing environments to deliver an extremely effective, practical and sustainable plant watering system.
Contact info
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found my Waterups planter easy to set…
I found my Waterups planter easy to set up and so far the lemon tree I planted is going well. I’ve only had to fill up with water a couple of times so far which is really good. I’m thinking about buying some more.
Would recommend

Reply from WaterUps
Great product
Great product, easy to assemble and very sturdy.
Great watering system, would highly recommend.
The product is excellent
The product is excellent, the instructions were very clear and the customer service was great

Reply from WaterUps
Great product, works really well
Review date 14-3-2023
I have 5 waterups self watering pots, the first was a competition win, the. I bought another 4.
They are well made, robust, the system works well and we have had great veggie growth in them. I like that the walls of the pot are fairly thick.
Great that they come with perlite for the wicking wells.
Assembly is super easy and simple.
I like the volume of water that is retained in the wells.
I have another commercial self watering system and 5 that I have made myself, the Waterups pot look so visually pleasing compared to the others.

Reply from WaterUps
Easy ordering and quick delivery during…
Easy ordering and quick delivery during the silly season.

Reply from WaterUps
It all works perfectly and so easy to…
It all works perfectly and so easy to put together. My veggies are growing happily.

Reply from WaterUps
quick response re spare parts
I needed advice about spare parts which I received promptly. My subsequent order was dispatched quickly.
Amazing innovation
Amazing innovation, quality product, great service, really does save water and your watering time! I'm telling all my family and friends about it!
They really do want to help :)
Starightforward to setup and when you have a question, you actually get a phone call from someone who really wants to help. They even helped me brainstorm how to convert it into a hydroponics system. Just amazing!
It’s a winner
Just wanted to share with you a comparison test I did between a Waterups and a felt bag container with an olla.
Same soil, same tomato plant variety and seedling size.
The outright winner is Waterups!
Love my Waterups square planters
Love my Waterups square planters. Very useful and my plants (lemon, lime, orange and fig tree) are doing so well. Will definitely buy more in the future.
Very good products and plants are doing well so far.
I bought two square planters and the trolleys with casters to go underneath. Am happy with the quality of the products although one of the casters needs to be re-affixed as it's not rotating properly. I found the assembly video excellent for the planters although it would have been helpful to know in advance how much potting mix would be needed. Not so easy to find info on the website and I didn't receive invoice etc promptly. Staff were helpful when I called. I bought the planters through TVSN and the trolleys through the website.
Product great, customer service initially disappointing.
Product works fine. However, their customer service department, was quite rude and unhelpful. No shipping details were provided in the email sent and it was left to me to chase it up. I contacted the manager, who turned out to be the exact opposite. He couldn't have been more helpful in tracking down my order. I would highly recommend the product, environmentally, aesthetically and horticulturally.
They appear to be doing what they are…
They appear to be doing what they are meant to. But I have only just installed them a week ago.
So far I am very happy but need more time…
A winner
Great product with quality functionality. So glad I got the basic kit from waterups
Quick delivery
Quick delivery, easy to assemble and quality product which works a treat.
I setup 2 waterups wicking bed on my…
I setup 2 waterups wicking bed on my rural property that I visit once a fortnight. My plants are thriving, I am really impressed. All I need to do is put some organic matter in the bed or top up the water during my visits. I don’t need to worry about my plants dying from lack of water.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







