Wati is a good platform for automating your business messages. We are using it to send our daily operations message also. It cost effective with easy to use dahsboard. It also provide google sheet in... See more
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Review summary
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Wati was super easy to use. They helped us set up and resolve issues during onboarding and while creating templates. Troubleshooting meta is difficult, and Wati helped us do this easily.
Company replied
It has good automations,and instant approval of templates and other things.Easy UI to implement the bots. price could ve been country based
Company replied
Technical team are excellent and fixed the issues I was facing and now I am one happy customer. Many thanks for your help
Company replied
Company details
- Business Development Service
- also in
- Business to Business Service
- CRM Provider
- e-Commerce Solution Provider
- Software Company
- Software Vendor
Written by the company
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.
Contact info
Hong Kong
- support@wati.io
- wati.io
3.0
Average
273 reviews
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Replied to 78% of negative reviews
Typically replies within 1 week
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Wati for a Music Coach
Hi, Wati has helped us increase our webinar Show ups. and it is very very smooth integrating it with Pabbly etc. Must for audience retention.
Regards,
Harsh
June 12, 2025
Unprompted review
Reply from Wati
Hi Harsh,
Thank you so much for your kind words and for taking the time to share your experience with Wati!
We’re thrilled to hear that Wati has helped boost your webinar show-ups and that the integration with tools like Pabbly has been smooth. It means a lot to us to know we’re adding value to your journey as a music coach.
We truly appreciate your support and look forward to many more milestones together. Here’s to continued success and growth!
Team Wati
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"WATI Revolutionized Our WhatsApp Communication!"
We’ve been using WATI for our customer engagement, and the experience has been exceptional. What made it great is how effortlessly it integrated into our daily operations. From setting up auto-replies and chatbot flows to managing bulk broadcasts, everything is intuitive and fast.
The shared inbox has been a game-changer—our support and sales teams can now collaborate better, ensuring no customer query goes unanswered. WATI also offers a solid analytics dashboard that helps us track message performance and agent productivity.
What WATI is doing really well is combining simplicity with powerful features. The UI is clean, their onboarding process is smooth, and their customer support is quick and helpful whenever we hit a roadblock. Plus, they keep rolling out new updates regularly based on user feedback.
Overall, WATI is helping us scale our communication without losing the personal touch. It’s a must-have tool for any business serious about leveraging WhatsApp professionally.
December 1, 2024
Reply from Wati
Hi Rakesh,
Thank you so much for your amazing feedback! 😊
We’re really glad to hear that WATI has made such a positive difference in your customer communication. It’s great to know that the shared inbox, chatbot flows, and other features are making things easier for your team.
Your kind words mean a lot to us and keep us motivated to keep improving. We’re always here to support you and excited to be part of your growth journey.
Looking forward to more success together! 🙌
Team Wati
🚨 WARNING
🚨 WARNING: My Experience with WATI WhatsApp Business Solution
4+ hours wasted. Issue still unresolved. Here's what happened:
What I Needed:
Automation for my masterclass business messages from FB/IG ads. WATI seemed like the solution.
The Problems Started:
✅ Day 1: WATI forced me to delete WhatsApp Business from my phone
✅ Day 3: Realized their interface wasn't suitable for my needs
✅ Day 4: Tried to cancel during FREE TRIAL period...
Then Everything Went Wrong:
❌ NO account deletion option in their platform
❌ Emailed - ZERO response after 24+ hours
❌ Used their chatbot - gave broken deletion links that don't work
❌ Support tickets auto-close as "resolved" without actually resolving anything
The SERIOUS Issue:
🚨 WATI created unauthorized ad accounts in my Meta Business Manager
🚨 I only have READ-ONLY access to MY OWN business accounts
🚨 They're holding my business phone number hostage
🚨 Cannot return to normal WhatsApp Business app
4+ Hours Later:
Still fighting to get my accounts back
Still can't delete my WATI account
Still can't use my business phone number
Had to escalate to Meta Business Support for unauthorized access
My Advice:
⚠️ Think twice before using WATI
⚠️ Read their cancellation policies carefully
⚠️ Consider alternatives like other WhatsApp BSPs with better support
⚠️ Be aware they may gain excessive control over your business accounts
Better Alternatives to Consider:
Interakt
Gupshup
Twilio
SendBird
ChatBot.com
Share this if you've had similar experiences or to warn others!
#WATI #WhatsAppBusiness #BusinessWarning #CustomerService #DigitalMarketing #BusinessTools #Entrepreneurship #SmallBusiness
Has anyone else faced similar issues with WATI or other WhatsApp BSPs? Share your experiences below! 👇
June 7, 2025
Unprompted review
Reply from Wati
Hi Hemanth,
We’re truly sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide at Wati.
We take such concerns seriously and would love the opportunity to make things right. Please reach out directly to Shirish@wati.io so we can personally assist you and resolve this at the earliest.
Thank you for your feedback. We’re always working to improve.
Team Wati
Bad customer support
Features on Wati are on par either competitors but where they fall short is in onboarding of customers. There is no hand held teaching. A vague demo is given and details are not explained. We are left to figure things out ourselves. Protocol is not taught. We were going our usual marketing and fell into issues for which we did not get good support and explanation from Wati. Only vague answers. We quit Wati for this reason.
May 14, 2025
Unprompted review
Reply from Wati
Hi Isiri Farms,
Thank you for your feedback. We're truly sorry to hear about your experience with our onboarding and support.
At Wati, we’re committed to ensuring every customer feels confident using our platform. We take your concerns seriously and are working to improve our onboarding experience.
Please feel free to reach out directly to us at shirish@wati.io and we'd be happy to assist you and understand how we can make things right.
Best regards,
Team Wati
Honestly its just easy to use
Honestly its just easy to use, the way they designed everything just saved up so much time, I love the platform because they care about my time and saves me alot of trouble.
June 4, 2025
Unprompted review
Reply from Wati
Hi Vinod,
Thank you so much for your kind words! 😊
We're thrilled to hear that you find Wati easy to use and time-saving—that’s exactly what we aim for. Your feedback means a lot to us, and it truly motivates our team to keep improving.
We’re excited to continue this journey with you and can’t wait to bring even more value to your experience.
Here’s to many more wins together! 🚀
Team Wati
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Wati is great with chatbots and ease of…
Wati is great with chatbots and ease of setting up chatbots for us. We are using Wati APIs extensively and its really easy to setup.
June 4, 2025
Unprompted review
Reply from Wati
Hi Yogesh,
Thank you so much for your kind words and positive feedback! 😊
We’re thrilled to hear that you’re enjoying the ease of setting up chatbots with Wati and making the most of our APIs.
Your support means a lot to us. We’re excited to have you on this journey and look forward to achieving even greater success together! 🚀💚
Team Wati
WATI has made a big difference for us.
We were relying on email before, but barely anyone opened them. With WATI, we now connect directly on WhatsApp—and people actually reply! It’s helped us support our clients better and grow our startup faster. Super useful tool.
June 3, 2025
Unprompted review
Reply from Wati
Thank you, Aman! It's incredibly rewarding to hear that Wati has made a tangible difference — generating leads on Whatsapp and improve conversions. That kind of real-world result is exactly why we do what we do.
We're rooting for your business and excited to keep being part of your growth journey!
The best Whatsapp API provider out there!
The app is really easy to use and they keep adding new features very frequently. Because of all the automations and integrations, handling customer support and marketing for a small enterprise like ours becomes a piece of cake
May 1, 2025
Unprompted review
Reply from Wati
Thank you so much, Yagnesh! Really glad to hear that our automated and integrated systems are working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
Value for Money
For an early stage company like ours, it is a great value for money product. It packs in a lot of features at an affordable cost.
June 1, 2025
Unprompted review
Reply from Wati
Thank you so much, Suraj! Really glad to hear that our pricing is working well for your business. That's exactly what we built it for — making prices friendly to early stage companies so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
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Excellent WA API platform with good…
Excellent WA API platform with good support and services.
May 31, 2025
Unprompted review
Reply from Wati
Thank you for the lovely review, Peter! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
WATI = "We're apparently taking it" (your money)
We were going to use WATI for our integration with our CRM platform however found out during onboarding that we wouldn't need them anymore as there is native integration with our platform.
What has followed since has been 2 months of me contacting support, billing, raising tickets with anyone I can find to every single department from IT to sales and they still haven't cancelled my membership - in fact they make it so difficult I still don't know how to cancel it.
There are emails for the past 6 weeks of me trying to cancel, daylight robbery.
May 29, 2025
Unprompted review
Reply from Wati
Hi Ori,
We're truly sorry to hear about your experience.
This isn’t what we aim for at Wati, and we sincerely apologize for the inconvenience caused. We take your feedback seriously and would like to resolve this immediately.
Please reach out directly to us at shirish@wati.io so we can personally ensure this is sorted without any further delay.
Best regards,
Team Wati
Cant cancel membership within app
Dont trust an app that doesnt allow you to cancel the suscription, Its been 5 days since I asked via 2 different email address to cancel my suscription and its still not done yet.
May 28, 2025
Unprompted review
Reply from Wati
Hi Charlie,
We’re truly sorry for the inconvenience. We take feedback like yours seriously and are working to improve the cancellation process. Please reach out directly to Shirish@wati.io for immediate assistance—we’ll ensure this is resolved without further delay.
Thank you for being so patient.
Team Wati
Avoid signing up with them at all…
Avoid signing up with them at all costs. After taking your payment, they provide zero support. When you try to cancel, they ignore your messages, close your tickets, and leave you with no choice but to keep paying. The only way out is to block payments through your bank. Horrible customer service—stay away!
May 1, 2025
Unprompted review
Reply from Wati
Hi Video Admin,
We're truly sorry to hear about your experience. This is not the level of service we aim to provide at Wati. We take your concerns seriously and would like to investigate this further.
Please reach out directly to Shirish@wati.io so we can resolve this promptly.
Your trust matters to us.
Team Wati
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Reply from Wati
Thank you for the lovely review, Rahul! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
Lack of transparency despite a functional system
I used Wati for only one month. While the system itself works and delivers the expected functionalities, I encountered several critical issues that are hard to overlook:
The credit system lacks transparency, making it unclear what you are actually being charged for.
There is no option to cancel directly from the platform. Instead, users are required to send an email, with cancellation needing to be submitted at least two days in advance.
The instructions for cancelling are not easily accessible, which seems deliberately designed to complicate the process for the user.
This kind of commercial approach may be considered unfair under EU consumer protection law, particularly due to the lack of clear and accessible options for cancellation.
It is also, frankly, surprising that Meta lists Wati as an authorized partner, given how cancellation is handled.
May 19, 2025
Unprompted review
Reply from Wati
Hi Marco,
Thank you for your feedback. We’re truly sorry to hear about your experience and take concerns around transparency seriously. While Wati aims to deliver a seamless and effective platform, we understand how frustrating unclear processes can be. We’re actively working to simplify cancellation and improve clarity around credit usage.
Please feel free to reach out to us directly at Shirish@wati.io — we’d be happy to personally assist and make things right.
Team Wati
We have been using WAti for over 3…
We have been using WAti for over 3 years now. The support is very good and we are having a very good experience with wati.
May 15, 2025
Unprompted review
Reply from Wati
Thank you so much, Amandeep! Really glad to hear that our support system is working well for your business. That's exactly what we built it for — making our customer support friendly so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
best in the industry
We have been using WATI for our multiple businesses, and to be very transparent, this is one of the best tools in the industry for managing the WhatsApp API.
May 1, 2025
Unprompted review
Reply from Wati
Thank you for the lovely review, Rahul! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
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Very easy to use and to integrate with…
Very easy to use and to integrate with Zoho crm
May 5, 2025
Unprompted review
Reply from Wati
Thank you so much, Advance Litho Limited! Really glad to hear that our integration features are working well for your business. That's exactly what we built it for — making system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
Perfect WhatsApp Tool for Support & Order Updates with a Lean Team
WATI has been a fantastic tool for my business, especially in the early stages when I was operating with a lean team. I mainly use it for customer support and sending order updates, and it’s made a huge difference in how efficiently I can communicate with customers.
May 5, 2025
Unprompted review
Reply from Wati
Thank you for the lovely review, Chinmaya! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
Product is good using from past 2 years…
Product is good using from past 2 years help our organisation a lot for broadcasting whatsapp message
May 4, 2024
Unprompted review
Reply from Wati
Thank you for the lovely review, Shradha! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
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