Watson Woodhouse Solicitors Reviews 

365
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. People frequently praise the knowledgeable staff for their exceptional professionalism, friendly attitude, and thorough guidance throughout property purchases and legal processes. Consumers often mention that transactions are handled smoothly and efficiently, with many noting quick turnarounds that make otherwise stressful situations much easier to manage. Some reviewers were not happy with the communication, explicitly mentioning shocking response times, poor updates, and a complete lack of proper follow-ups. A few other people also felt let down by unexpected administrative delays, unresolved complaints, and frustrating issues regarding service availability during their cases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, praising their professionalism, efficiency, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised staff for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very stressful time for me selling and moving house when just getting over illness.Richard kept in touch and constantly gave me reassurance and explained anything I was unsure about.I felt... See more

Company replied

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this... See more

Company replied

Rated 5 out of 5 stars

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her profession... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Richard and the team at Watson Woodhouse. Your professionalism, knowledge and positive attitude made all the difference and ensured my house sale completed. You guided me through... See more

Company replied


Company details

  1. Criminal Justice Attorney
  2. also in
  3. Civil Law Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Written by the company

Watson Woodhouse Solicitors specialise in “LEGAL AID” areas of law with particular emphasis on helping vulnerable clients in ; Criminal Defence Civil Claims and Complaints Housing Law Family Law Mental Health Law We also have a specialist Conveyancing Department and Employment Law, although this is private work; commercially paid and not legal aided. OUR AIM: is to be the leading law firm in the North East delivering “Justice for the people”. We provide legal support to people who are in receipt of a low income, benefits or are considered to be vulnerable. We do this by listening, understanding the personal impact on you and your family, and advising on the best outcomes for your legal problems. We really are changing lives through integrity and trust. To ensure we’re accessible to those in greatest need, you’ll find us on your local high street, not fancy industrial parks or office buildings, we have 9 local offices across Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Northallerton and Harrogate.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(365)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend Abigail Gowland at Watson Woodhouse

Would highly recommend the free walk-in law clinics located at either Middlesbrough (first Saturday of the month) or Stockton (last Saturday of the month). I spoke to Abigail Gowland regarding an on-going issue with a flight refund. She was very friendly and extremely helpful regarding my matter. She investigated, liaised with the flight company and resolved the issue within 48 hours - receiving my refund in full. Big thank you to Abigail and Watson Woodhouse for your help. If I ever have any similar issues in the future I will be sure to use Abi at Watson Woodhouse.

August 5, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are pleased Abigail and team were able to help! Thank you for leaving a review.

Rated 5 out of 5 stars

Watson Woodhouse solicitors.... subject...Lia.

Subject: A Heartfelt Review for Lia at Watson Woodhouse Solicitors

Dear Watson Woodhouse Team,

We wanted to take a moment to express our deepest gratitude and appreciation for the exceptional service we have received, specifically from Lia. In this review, we aim to share our experience and highlight the outstanding qualities that Lia has brought to the table.

Throughout our journey with Watson Woodhouse, Lia's empathy and sympathy have truly shone. She has displayed an unwavering understanding of the challenges our family has been facing, and her genuine care has made a significant difference during this difficult time. Her ability to connect with us on a personal level while maintaining a high degree of professionalism is truly commendable.

Lia's efficiency and promptness have been instrumental in ensuring that our legal matters were handled smoothly and effectively. She has demonstrated a keen attention to detail and a thorough understanding of our unique situation, which has greatly contributed to the positive outcome we achieved.

We firmly believe that Lia's contributions at Watson Woodhouse go beyond the ordinary. Her dedication to her work and her continuous progression within the firm have not gone unnoticed. We wholeheartedly award her not just five stars, but our deepest respect and gratitude for being a true asset to your team.

Once again, we would like to extend our sincerest thanks to Lia and the entire Watson Woodhouse team for making this challenging journey more manageable. Your dedication, expertise, and care have made all the difference.

With warm regards,

Andrew and Isabelle Miller

August 10, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Hi Andrew and Isabelle,

We are pleased Leah was able to go above and beyond to help. Thank you for taking the time to leave Leah and team this incredible review.

Thank you,
WW

Rated 5 out of 5 stars

Thank you for your time

I was on the verge of becoming homeless because my local council had given me false information. It was difficult for me to speak to my case worker in council again, but Ms. Lizzy offered me appropriate solutions and kept in regular contact with my case worker, and now I live in a suitable temporary accommodation.

November 24, 2022
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our team a review. We are pleased Lizzy was able to help.

Rated 5 out of 5 stars

I was very happy with way they’ve…

I was very happy with way they’ve handled my case and allow me to get my housing issues sorted. Specially my case worker Lizzy was amazing. I really appreciate her help in this matter.

July 3, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are pleased the team were able to resolve your housing issues. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Watson woodhouse Middlesbrough were…

Watson woodhouse Middlesbrough were exceptional. Very diligent and caring! They had my best interests at hard and worked hard to fight for me. Would definitely use again and 100% recommend.

July 20, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our team a review. We are happy they were able to help!

Rated 1 out of 5 stars

NEVER FELT SO ANNOYED IN ALL MY LIFE

NEVER FELT SO ANNOYED IN ALL MY LIFE. BUT AFTER READING THE OTHER NEGATIVE REVIEWS I SEE I AM NOT ON MY OWN. I AM THE CARER AND PARTNER FOR A LADY WITH MENTAL HEALTH , DEPRESSION AND ANXIETY ISSUES , AND I WAS ASKED TO LEAVE THE ROOM TODAY AS I DARED VOICE MY OPINIONS ON THE CASE AGAINST A LANDLORD AND AN EVICTION NOTICE ETC HAD TAKEN OVER A YEAR NOW AND ALL WE WERE GETTING WERE EXCUSE AFTER EXCUSE AFTER EXCUSE. I WAS THEIR TO REPRESENT HER YET THEY INTIMIDATED MY PARTNER INTO LETTING ME LEAVE THE ROOM - THEN WAS TOLD IT IS LEGAL AID BUT IF WE GO DOWN A CERTAIN ROUTE SHE WILL HAVE TO PAY ?????? I WAS TOLD WHEN I WAS ALLOWED BACK IN THE ROOM THAT THEY WERE WORKING IN THE BEST INTEREST OF THE CLIENT - NOT THE CASE 2 IMPORTANT PAPERWORK AND A PHONE CALL WAS PREVIOUSLY GIVEN TO THE RECPEPTIONIST WHO I TOTALLY TRUST , YET ALL 3 TIMES THE 2 LADIES IN QUESTION SAID THEY HAD NOT HEARD ABOUT THE PHONE CALL MESSAGE AND HAD NO PAPERWORK - I PHONED THE RECEPTIONIST AND SHE TOLD ME THEY HAD DEFINITLEY BEEN SENT - SO SOMEONE IS TELLING THEIR CLIENT A PACK OF LIES , A CASE THAT SHOULD HAVE BEEN IN COURT AGES AGO TO EVENT AN EVICTION IS STILL NOWHERE NEAR COMPLETION DUE TO EXCUSE AFTER EXCUSE AFTER EXCUSE BY THE TWO "LADIES" , IT TURNS OUT NOW THAT SOME EVIDENCE THEY HAD NOT BOTHERED TO FOLLOW UP ON MORE THAN ONCE , IT SEEMS LIKE I AM DOING ALL THE LEGWORK FOR THE COMPANY AND THEY REAP THE BENEFITS COS ITS LEGAL AID. I REFUSE TO GO NEAR THE PLACE AGAIN AND I HAVE TOLD MY PARTNER NOT TO SIGN ANY PAPERWORK BECAUSE SENDING ME OUT TODAY IN MY CAPACITY AS A CARER IS BEYOND BELIEF - I AM SURE THE COMPANY WILL LEAVE SOME COMMENT ON HERE TO CLARIFY THEMSELVES BUT JUST LOOK AT THE OTHER NEGATIVE FEEDBACK AND DO YOURSELF A FAVOUR AND GO ELSEWHERE , IT SEEMS THAT MY PARTNERS LANDLORD WILL GET AWAY WITH MAKING MY PARTNER LIVE IN A MOULDY DAMP HOUSE FOR YEARS AND NOT DO ANYTHING ABOUT IT , AND THEN WHEN WE INVOLVE A SOLICITOR SHE GETS AN EVICTION NOTICE - WHERE IS THE JUSTICE IN THAT DUE TO WHAT I CAN ONLY CALL - WELL JUDGE FOR YOURSELVES.

July 12, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Thank you for an excellent service

A great service from this company. Caring and compassionate as well as efficient and professional. Particular mention goes to criminal defence barrister Emma Williams who I found faultless in all my dealings with her. Thank you Watson Woodhouse.

June 16, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our team a review. We are pleased they were able to help.

Rated 5 out of 5 stars

Stockton Conveyancing

Katie and Jackie at the Stockton office were amazing. After a long and lengthy conveyancing process with a purchase falling through and then another purchase, they have excelled themselves.
Thankful for the constant communication and advice.
Will recommend!

July 3, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our Stockton team a review! We are pleased you found our team helpful. Congratulations on your new home.

Rated 5 out of 5 stars

Victoria Molloy represented me

Victoria Molloy represented me, from start to finish she has been outstanding. I am very happy with the service and the outcome. I would definitely recommend and use again if the need arises.

May 22, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are happy Victoria was able to help! Thank you for taking the time to leave her a review.

Rated 5 out of 5 stars

I was going through a very difficult…

I was going through a very difficult and hard time dealing with my fathers eviction so i contacted civil legal advice who put me in contact with Watson Woodhouse.
Anam was very kind and helpful throughout the whole process. I would recommend this place

July 3, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our team a review. We are pleased Anam and the team were able to help.

Rated 5 out of 5 stars

Michelle represented me in court on the…

Michelle represented me in court on the 26th June. Very professional and thank you very much happy with the outcome. And thank you to Denise.

June 26, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave our team a review. We are glad Michele was able to get you an outcome you are please with.

Rated 5 out of 5 stars

Michelle turner is absolutely fantastic…

Michelle turner is absolutely fantastic and done the best she could for me
At crown court and got the out come
I was hoping for ... thank you so much

May 31, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our a team a review. We are pleased Michele was able to help.

Rated 1 out of 5 stars

Not fit for purpose as they protect the…

Not fit for purpose as they protect the police when enquiring action against the police cases.

Another corrupt firm for the public to avoid if you want to bring forth civil disputes against the police.

Avoid at all costs another bias firm

May 1, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Medomsley Detention Centre

I read the article re Medomsley and contacted Watson Woodhouse as requested. I was put in touch with Ellie Tweddle who could not have been more helpful. She has an efficient and sympathetic approach to what, for me, was a very difficult experience.

May 1, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are pleased Ellie was able to help during a difficult experience. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I just wanted to say how good Michelle…

I just wanted to say how good Michelle Turner did for us,really good at explaining thing but did not give false hope straight to the point and really down to earth we felt she put us at ease in a difficult time. Hopefully we will not need solicitor again but if we did would ask for Michelle would highly recommend. Thank you .

April 18, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

We are happy Michele was able to put you at ease. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Housing support

I had a support I needed for the homeless case.
They were a good listener and they replied so quick .
I’m happy with this service

April 12, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving us a review. We are pleased you were happy with the service and our team were able to help.

Rated 5 out of 5 stars

Very professional solicitor and always…

Very professional solicitor and always kept me informed about how things are progressing

January 12, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review. We are pleased our team were able to help.

Rated 1 out of 5 stars

A truly shocking experience

A truly shocking experience. Treated with nothing but contempt.
Very poor / non existent communication combined with poor representation lead to an abandoned case after many months of perseverance.
****** Thank you for your response. Before I proceed with your suggestion. Can you please clarify your process for review. As to invest further time in this matter to only receive a generic reply ( like below) would be like adding insult to injury.

March 23, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

If you would like to know more about our complaint process, please visit: https://www.watsonwoodhouse.co.uk/formal-complaints-procedure/

Rated 1 out of 5 stars

Reception staff not very friendly…

Reception staff not very friendly specially towards foreing people they won't be patient and listen people has limited speaking English language

March 17, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Sarah was brilliant and listened to me as a victim.

Sarah was brilliant, I was a male victim of DV and the perpetrator tried to claim she was the victim, I couldn’t get anyone to listen to me until the facts come out and a great solicitors stood by me and got me a non molestation order. They worked tirelessly to help me thanks to a wonderful Sarah and team at Watson wood house solicitors thanks James.

January 17, 2023
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for taking the time to leave us a review. We are pleased Sarah and the team were able to help.

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