Watt Utilities Reviews 730

Good contact, quick responses , help with all the problems and questions.

Mia was great. Explained what the problem was and resolved it. Sounds like a nice young lady.

Lewis was very helpful in finding us the best rates available.

My five star is for Jonathan Belk in Watt Utilities because he understands how the sitiuation of human in difficulties is and he does his best to support and solve the problem.

Tom was very helpful, communicative and responsive and ensured that all my queries were resolved fully and made sure there were no other issues with our contracts.

Tom is very helpful he find the cheapest energy prices for me and i need say he done this friendly he taking care all paperwork himself I didn’t have to do anything many thanks

Claire, the agent, was very clear in her description of the choices available. She was constructive but gave me the choice of a few alternative tarriffs. She allowed me to be in control of the final decision.

David Carter made this a very smooth process in switching suppliers for my business. Very quick communication and would recommend Watt Utilities

I signed up to an electric contract with them online. I received the contract via email and replied to correct errors on the contract. Over 3 weeks later and I have not heard anything from them regarding my switch or acknowledging my email.

Interestingly I signed up online because when I spoke to a member of their team they could not offer me the same rate as online!

Very disappointing service.

Much the same sending an email from Scottishpower claiming my contract was coming to an end, if you cannot use your own name then it’s a very sad reflection of your company as if the industry isn’t corrupt enough that you have to stoop to even lower levels using another companies email address

I am with British Gas and have been for 30 years - yet I received an email saying "Your contract with Octopus Energy is coming to and end - renewing with Watt is easy, et cetera"
This company had even obtained my full name, as well of course, my email address. Very suspicious.
------- Additional note: I emailed Octopus main office to challenge their pretence that I was a customer. Ironically, they replied that they couldn't link my name to an account so could I write again giving my address! I will be contacting the Advertising Standards Authority who look into these sort of scams.

Misrepresent themselves as being from your energy supplier. Claimed to be from my current energy supplier. Attempted to pressurise me into agreeing a new energy contract with them at a grossly inflated rate despite my contract not being up for renewal until April next year. Claimed that unless I gave 9 or 12 months notice to change to my current supplier I would be locked into a rolling contract. Spoke to my current supplier who confirmed that they were not calling from them & that I did not need to give such a long notice to them to change supplier or agree a new contract. This company should be prosecuted.

Claire was absolutely fantastic, she didn't pressure me into any decisions and was super helpful and really lovely to deal with.

Thank you!

Jack was very helpful, listened to what the companies needs were and provided a good supplier and stayed in contact throughout the process.

Kirstie who called me and was very helpful and explained everything to me. What a wonderful lady.

Clair was very helpful, clear and constructive in getting our business the fairest gas contract.

Claire was very understanding and most helpful and efficient would recommend

First class service from David Carter. Prompt attention always given to any enquiry. The quality of the information provided is high. Very professional. Highly recommended.