watthebrand.com Reviews 

68
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers frequently praise the stylish apparel, noting that the fabrics feel genuinely premium, exceptionally comfortable, and hold up remarkably well through numerous washes over time. People truly love the fashionable designs, thoughtful cuts, and versatile wardrobe staples that work seamlessly for various casual or professional daily occasions. However, some people mentioned that getting in touch with customer support to arrange product returns was quite difficult, leading to frustratingly delayed responses and communication issues. A few reviewers also noted that items sometimes ran larger than expected, making it necessary to carefully consider sizing adjustments before ordering.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, stylish designs,... See more

Quality

Customers consistently note positive experiences with quality, praising the on-trend designs, durable... See more

Customer service

Reviewers highlight mixed experiences regarding customer service, with many people praising the prompt and... See more

Return policy

Reviewers express mixed feelings regarding the return policy, as opinions on the process are sharply divided.... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised smooth ordering processes and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great small brand. They offer a collection of fashion forward pieces in manageable capsule collections. Genorous fit I often size down. Not cheap but quality pieces in good fabrics. Helps me keep up w... See more

Rated 4 out of 5 stars

I absolutely love WAT The Brand! Everything I’ve bought from them has been great. I have a twin sister and we love matching outfits, and WAT is perfect for that — stylish, comfortable pieces we both... See more

Rated 4 out of 5 stars

I have ordered quite a few items from WAT and really liked them all. Fast delivery and easy returns process too. Good and stylish basics. 4 start and not 5 as sometime I think the price of items is a... See more

Rated 4 out of 5 stars

Some of my favorite pieces in my wardrobe are from Wat for both quality and classic style. I had an issues with a product recently and the team emailed me back straight away with a replacement product... See more


Company details

  1. Clothing Store

Written by the company

Businesswomen, Stylists, Mothers, Friends; we are each other’s supporters, advocates and admirers. WE ARE THE BRAND. Based in London, WAT THE BRAND takes design cues from co-founders Sarah Ellis and Philippa Ross who have a collective twenty years of experience working in fashion, styling and brand building. Together with Nicky Green, an expert in retail with experience in fashion spanning 15 years, the 3 women came together and in 2021 founded, WAT THE BRAND – a natural extension of Sarah and Philippa’s fashion and lifestyle platform, We Are Twinset. Inspired by friendship and the confidence Sarah and Philippa both found through clothes, the label champions women at ease with their personal style. The ambition? To make women feel happy, fearless, empowered and unapologetic whenever they wear WAT THE BRAND. Bringing together Sarah and Philippa’s understanding of colour, shape and styling and Nicky’s ability to deliver, WAT THE BRAND promotes effortless, classic pieces. Each capsule collection is concise and designed to exist beyond trends. This philosophy of essential, luxe and ease informs the kids collection too.


Contact info

4.0

Great

TrustScore 4 out of 5

68 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(68)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My last purchase tempted to buy…

My last purchase tempted to buy something else from this amazing brand. I ordered the stripe tee shirt in cream and black and it’s lovely. Sizing is generous. I’m a ten and ordered the small but could have fitted the xs easily too. Easy ordering and dispatch and great product. What’s not to love!!!

March 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I returned a t shirt as the colour didn't suit me and got the quickest refund confirmation I've ever received from a company. I would buy from this brand again.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

New favourite brand!!

My experience with WATthebrand has been nothing short of amazing! I placed my order over the weekend and it's been delivered first thing Monday morning -super quick delivery.

My favourite aspect of my order is the amazing quality of the clothes. I was so so surprised at how excellent the quality is, although you are paying slightly more than high street prices - you really do get the quality for it, so I am really pleased about the prices I am paying, and you're supporting a smaller business than the retail giants. Everything fits true to size and the pieces I ordered are key wardrobe staples (amazing linen trousers, a striped vest and a white midi dress).

I am SO happy with my order that I am definitely going to be coming back for more!

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

Shambles

I was hit with a €53 vat/tax bill and paid £25 international postage to have goods valued at £122 delivered to Ireland. Shambles

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 Customer Service

Really helpful and understanding. Replied quickly and offered an immediate solution. I couldn't ask for better customer service. Laura was so helpful. Will be back shopping with WAT The brand again and absolutely love their clothes. My everyday wardrobe!!!

November 12, 2022
Unprompted review
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