Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
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Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
Company replied
These are the best changing robes around,I already have two for dog walking and waiting to buy a 3rd for best 🥰 i can be out in the rain all day and always dry underneath 😊 I’ve been waiting for a... See more
Company replied
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
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Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
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Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Kayak, great service
I bought a Navigator inflatable Kayak from Wave. The kit all arrived on time and in good order. The boat is great! I am a hard kayak paddler and wanted this for easy transport when travelling, and I have found it easy to set up, rigid in the water and nice to paddle. Great quality, no issues so far. I highly recommend Wave Kayaks for anyone looking for a drop stitch Kayak!
April 28, 2026
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re delighted to hear your Navigator inflatable kayak arrived on time and that you’ve been so impressed with both the quality and performance.
It’s especially great to hear feedback from an experienced kayaker and to know the kayak has delivered on portability, rigidity, and overall paddling experience. That’s exactly what we designed it for.
We really appreciate your recommendation and your support, and we hope you enjoy many more adventures on the water with your Wave kayak.
Kind regards,
The Wave Team
Wave delivers, (literally) again. Another great experience from order to product.
This is our 4th Wave purchase. We were Bluefin owners for our first boards, just after lockdown finished, please don't misunderstand me, the Bluefin boards were great, although my wife just couldn't handle the weight or bulk of the original 10'8" and it became a problem, as she couldn't go of alone or just with her friends. So we bought a bluefin lite. She could carry and handle it but... it just was no where near as stable as the 10-8. At this point I had bought my Wave Tourer 11-4, my wife tried it and loved it, so thinking the Wave Whatsup would be the same, I bought her that, to replace the lite. Unfortunately the Whatsup was not as stable as the tourer, so I ended up on that one instead of my wife. I purchased the 2 person Wave Explorer kayak this year, which is a massive hit as there are no wobbles there and my wife is very comfortable in it. So onto my latest purchase, the whatsup has been sold and I bought my wife the new Recon 3.0, as it is claimed to be super stable. Great news, we went out on the river on Saturday and Mrs H was super impressed with the weight and stability of the Recon, she was happy standing and kneeling as she found the deck very comfortable. I liked the set up with the valve at the front (Bow for boaties) and the simple way it packs away. The jury is still out about the bag as there is no side handle for simple handling and the top opening means it has to be empty before putting it upside down over the folded deflated board. The board arrived in super quick time, as every wave order always has and the customer service team are just great. So to summarise, the Recon 3.0 is a board for those seeking super stability, it is light enough to
be handled easily, it also looks great.
Thanks again Wave.
May 8, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for such an incredible and detailed review! We’re absolutely delighted to hear that Wave has continued to deliver for you across multiple purchases and adventures on the water.
It was fantastic to read about your journey through different boards and finding the right balance of stability, portability, and comfort for both yourself and your wife. We know how important confidence and ease of use are when choosing the right SUP, so it’s brilliant to hear the Recon 3.0 has been such a success.
We also really appreciate the honest and constructive feedback regarding the bag design feedback like this is genuinely valuable to us as we continue improving our products and customer experience.
It’s wonderful to know the Explorer kayak has also been a hit and that our delivery and customer service have consistently met your expectations over the years. Support from returning customers like yourself truly means a lot to the whole team.
Thank you again for your continued trust in Wave, your thoughtful review, and your recommendation. We hope you and Mrs H enjoy many more fantastic days out on the water together!
Kind regards,
The Wave Team
Reply from Wavesupboards
Thank you so much for your amazing 5-star review! We’re thrilled to hear you’re loving your board and that you had such a positive experience with our customer service team as well.
A 10/10 recommendation truly means a lot to us, and we really appreciate you taking the time to share your feedback.
We hope you enjoy plenty of great adventures out on the water!
Kind regards,
The Wave Team
Next day delivery and everything i…
Next day delivery and everything i expected in package.
April 27, 2026
Reply from Wavesupboards
Thank you so much for your great review! We’re really pleased to hear your order arrived the very next day and that everything you expected was included in the package.
Providing a smooth and reliable delivery experience is something we always aim for, so it’s lovely to hear we met your expectations.
We truly appreciate your support and hope you enjoy your new Wave products!
Kind regards,
The Wave Team
Great Customer Support
Just would like to shout out to Henry and Antria, I had issues with an order done through Decathlon and both went above and beyond to resolve the issue for me, great communication from them both and very pleased to say I now have my WAVE Sup board and looking forward to getting out on it.
Thanks again
May 11, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Henry and Antria were able to help resolve the issues with your order and provide great communication throughout the process.
It’s wonderful to know the situation was sorted for you and that you now have your WAVE SUP board ready to enjoy. We’ll be sure to pass your kind words on to both Henry and Antria — they’ll really appreciate the feedback.
Thank you again for your patience and support, and we hope you have an amazing time out on the water!
Kind regards,
The Wave Team
Wow wow wow just go for it
Wow wow wow. First of all the quality of the boards and accessories are top notch for the Price. I bought 3 Sup boards during a deal and two lifejackets. There was a delay in shipment due to the lifejacket being on pre-order but after contacting Support Jade responded saying that they would split the order and get them to us ASAP, however message back just a few minutes later saying she had gone in and checked the stock herself and found that there was some available so shipped the whole order in one go, delivery was next day by DPD (thankfully!). On opening the packaging which is amazing and all fully recyclable I noticed a slight damage on one of the ore handles and also been sent the wrong pump by mistake. I contacting Jade again they expedited replacements for us so we didn’t miss out on being on the water. Can’t say how amazing Jade has been and how helpful they are.
March 30, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear how impressed you are with the quality of the boards and accessories, and that you feel they offer fantastic value.
It’s brilliant to know Jade was able to go above and beyond—checking stock personally, ensuring your order shipped quickly, and then stepping in again when you had issues with the pump and handle. Getting everything resolved so you didn’t miss time on the water is exactly what we aim for.
We really appreciate your kind words about the packaging and service, and we’re so pleased you had such a positive experience overall.
Ordered a SUP board earlier this year…
Ordered a SUP board earlier this year (Order WAVESUP41186
) , delivery was quick and product is great quality,service was 5 star. I've just ordered a 2nd but different model, will leave a review when that arrives also.
February 11, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your SUP board arrived quickly and that you’re happy with the quality.
It’s great to know you found the service 5-star, and we really appreciate your continued support with your second order as well—that’s amazing to hear!
We look forward to hearing your thoughts once your new model arrives, and we hope you enjoy many great sessions out on the water.
Jade was really helpful and acted…
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved she worked hard to assisting and supporting my order! Top service
May 7, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Jade was able to help you quickly with your queries around stock and previous offers.
It’s great to know you found the response time refreshing and that, even when not everything could be fully resolved, Jade still worked hard to support you and assist with your order—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Great company to deal with
Great company to deal with, item was shipped quickly and packaged well. When we used the Kayak for the 1st time (month after recieving it) and we found a damaged fin they replaced the item next day. Big thanks to Antria for sorting so quickly.
May 5, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you found us great to deal with and that your item was shipped quickly and well packaged.
It’s great to know that when you later discovered a damaged fin on first use, the team were able to get a replacement sent out next day—that’s exactly the level of support we aim to provide.
We’re especially glad Antria was able to help you so quickly and get everything sorted without delay. We truly appreciate you taking the time to share your experience with us.
I sent an email to the customer support…
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank holiday today so i was really pleased & surprised when i got up & saw the response from SOPHIE. Thanks again Sophie, i'll be placing my order today
May 4, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was able to get back to you so quickly, especially over the weekend and bank holiday—that’s exactly the level of service we aim for.
It’s great to know you found the information helpful and that you’ll be placing your order with confidence.
We truly appreciate you taking the time to share your experience with us.
Esther was super helpful in getting…
Esther was super helpful in getting part of our order dispatched whilst we wait for the remaining items to come into stock. Highly recommended!
April 23, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear Esther was able to help get part of your order dispatched while the remaining items are on their way.
It’s great to know you had such a positive experience and we truly appreciate your recommendation.
Order Query Resolved Quickly
I had a query regarding my order. Esther was a huge help, updated me almost immediately with the status of my order and why the order had not been dispatched (1 item was out of stock). And quickly arranged for the other items dispatched with next day delivery, so that I could use my before the weekend. And the other item to be sent later once in stock again.
Really positive customer service experience. Thank you Esther!
April 29, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Esther was able to quickly update you on your order and explain the delay clearly.
It’s great to know she was able to arrange part-dispatch with next day delivery so you could start using your items before the weekend, while keeping everything else on track for when it’s back in stock—that’s exactly the kind of service we aim for.
We truly appreciate you taking the time to share your positive experience with us, and we’ll be sure to pass your kind words on to Esther.
Always happy to help
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved.
Recommended place to buy for you paddle board adventures
April 29, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’ve consistently had such helpful experiences with the team.
It’s especially great to know Henry was able to step in and get your issue sorted quickly and efficiently—he’ll really appreciate your kind words.
We truly appreciate your recommendation and your support, and we hope you have many great paddle board adventures ahead!
Terrible company ordered a product then…
Terrible company ordered a product then found out my partner had already purchased me one
From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listened to me wanting to cancel order
Numerous emails asking me why i want to cancel ? Ive explained numerous times and 12 hours later still no refund or cancelation
Im starting to feel they have stats and they dont want to cancel as it would go against them luterally 12 houes ive been trying to cancel and even though sophie acknoledged i want to cancel still no cancelation now ive got jade emailing aaking me why also even though ive explained
Best of it is item isnt even dispatched ao please just CANCEL and refund and stop palming me off asking me to explain why.
If it continues im going to trading standards ive took evidence email screenshots
April 28, 2026
Unprompted review
Reply from Wavesupboards
Hi
Thank you for your review,
I am sorry to hear the situation you describe, I would love to get this sorted. Your username "The Modifier" on here does not match anything we have ticket wise.
Dont worry, I have sent a more information request on here, as soon as I get this, I am sure we get this sorted quickly.
I look forward to resolving this
Great customer service from Elizabeth
Great equipment. Had an issue with my most recent order but was quickly and easily resolved by Elizabeth, amazing customer service from her!
April 27, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the equipment and that your issue was quickly and easily resolved.
It’s great to know Elizabeth provided such amazing customer service—she’ll really appreciate your kind words.
We truly appreciate you taking the time to share your feedback with us.
Sophie and Elizabeth were quick to…
Sophie and Elizabeth were quick to respond with a quick resolution ! Thank you !
April 27, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear Sophie and Elizabeth were able to respond quickly and get everything resolved for you.
It’s great to know you had such a smooth experience with the team—that’s exactly what we aim for.
We truly appreciate you taking the time to share your feedback with us.
Went above and beyond to ensure I was happy
Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away.
Having received the kayak, I am impressed how good the build quality is and how stable it was in the waves in Torbay for my first day. Absolutely love this kayak.
April 20, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear the team was able to go above and beyond to make sure your Wave Trailblazer arrived in time for your holiday—that’s exactly the kind of support we aim to provide.
It’s great to know you’re impressed with the build quality and that it performed so well on the water in Torbay for your first outing. We’re delighted you’re loving the kayak!
We truly appreciate you taking the time to share your experience with us.
Navigator kayak…
Although it took longer than original estimate - the kayak arrived and my son loves it!!
April 7, 2026
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear the kayak has arrived and that your son is loving it—that’s what it’s all about.
We’re sorry it took a little longer than originally estimated, and we really appreciate your patience while it got to you.
We truly appreciate you taking the time to share your feedback with us.
Very nice!!
April 6, 2026
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with everything.
We truly appreciate you taking the time to share your feedback with us.
Great products
Great products, I now have 2 Wave SUPs. Highly recommend them.
I had a query with my latest order and filled in the contact page on the website. Esther got back to me in about an hour with the answer. Great customer support. Many thanks.
April 21, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re enjoying your Wave SUPs and that you’ve added a second one—that’s brilliant to hear.
It’s also great to know Esther was able to get back to you so quickly and help resolve your query. We’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to share your experience and recommendation.
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