Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Contact info
10-11 Greenland Place, NW1 0AP, London, United Kingdom
- customercare@waxlondon.com
- waxlondon.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve bought a few items over the last…
I’ve bought a few items over the last year and the quality is superb! Fit is perfect and really looking forward to ordering some items from Autumn/Winter collection this year.
A Seamless Shopping Experience with Exceptional Quality and Style!
I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.
Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!
Quality of the products is great and…
Quality of the products is great and delivery was very fast. Bought a pair of trousers in the wrong size but the team were very quick to exchange my items and I generally had a lovely experience! Great brand
Returns & Refund worked
I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service
Very poor in terms of customer service
Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.

Reply from Wax London
Top quality menswear
I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!
VERY bad experience
I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎
great overshirts and quality
great overshirts and quality, although some fraying on the shirts recently.
Great quality and service
I got an Indigo denim jacket and the style and quality is actually very nice. Delivery was quite quick and smooth, they use major couriers so I didn't expect any issues anyways...
I love Wax overshirts
I love Wax overshirts, I like the design and the quality is very good. I suggest to visit the shop in London. Delivery very fast!
Great Clothes
Ordered a new Whiting Overshirt for my dad for his birthday and he loves it so much- the quality is great for the price- a really special piece. Arrived on time and really easy check out! Can't wait to buy more from this brand!
Great Customer Service
Great products and excellent communication when in need of help with sizing/fit. Five stars for customer service!
I LOVE THESE GUYS
I've ordered plenty from these guys and they always deliver!! Quality is always great and delivery speed to match! Wear the kurt trousers and tees non stop! Highly recommend.
I ordered a t-shirt and paid for next…
I ordered a t-shirt and paid for next day delivery, 5 days went past with still no sign of even a dispatch email, I wrote to the customer care and they replied with, we've been busy. so when I asked if it is being dispatched today and if id be refunded the next day delivery costs, they just cancelled my order, with a very blunt reply. totally unprofessional and rude.

Reply from Wax London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







