The bouncing castle is perfect size but unfortunately after 2 weeks of having it holes have started to come which we have only a 2 year old so this damage couldn't possibly be because of his weight. I... See more
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By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more
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Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more
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Prompt delivery on time. A very good product at a reasonable price. Slightly tedious assembly for one. Looks good feels sturdy and great bonus comes with a cover. Recommend.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.ie
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.ie/help-and-contact
- wayfair.ie
3.6
Average
2K reviews
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Reply from Wayfair Ireland
We're so pleased to hear that you had a positive experience with our service and that your delivery was quick! We appreciate your kind words.
Wayfair Ireland
very bad instructions
We bought a gazebo but it has very bad instructions to put it up! Struggled particularly with the side panels, and one of the pole stays was broken. Had to use a bolt to hold the pole up in place
July 24, 2026
Reply from Wayfair Ireland
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/myaccount.
Wayfair Ireland
Avoid this company
Made 2 orders, both had tracking issues. One was put on hold because Wayfair sent UPS the wrong address information, when I advised them of this they confirmed they had sent the wrong information due to a system error but made no attempt to update it. Had to call UPS multiple times, they have no chat support so had to call and spoke with an AI agent each time. They assured me the address was updated, called again as the tracking had not moved and they (again an AI phone agent) told me it would be delivered the next working day. On the next working day the tracking updated to say it was being returned to sender. Contacted Wayfair to ask what was going on and they just advised that it would be returned and they would not issue a refund until they had inspected it in their warehouse (the package that I had never touched) and it would be 14 days after that before I would receive the refund. So since they were not going to do anything about it I tried calling UPS again, had the AI agent escalate the issue, they said I'd receive an update in 24 hours. The tracking at this stage had begun the return to the UK, had gone from Roscommon back to Dublin, and finally it seems someone actually looked at it and sent it back to Roscommon and was delivered the following day.
July 11, 2026
Reply from Wayfair Ireland
We appreciate you taking the time to share your detailed feedback regarding the recent issues with your orders and the tracking experience. We sincerely regret the frustration and inconvenience caused by the incorrect address information and the subsequent difficulties you encountered with both the delivery service and our initial resolution process. It is clear that the situation was handled poorly, and we understand your disappointment with the lack of proactive updates and the proposed refund timeline. We are actively reviewing our internal processes, particularly how address discrepancies are managed and communicated, to prevent similar occurrences in the future. Your experience highlights areas where we need to improve our system error resolution and customer support coordination. We are committed to ensuring a smoother and more transparent experience for all our customers.
Wayfair Ireland
Or. No: 425051684. Do not use this company
Order Number: 4425051684. I originally wrote a review on the 15th July, regarding the issue with Wayfair Resolutions and Home touch Interiors Ltd.. After the review, I was contacted by Wayfair stating that the part was on it's way and apologising for the situation. I received a further email stating it would deliver the part on Sunday 19th and receive regular updates on the delivery. I gave them the benefit of the doubt.
I have received no further emails. On their website, it has no further details on the delivery as it is not showing. This is definitely unacceptable practice for any company.
My suggestion is DO NOT BUY as the back up service is not what it should be. I am referring my complaint to Paypal at this stage.
July 23, 2026
Unprompted review
Reply from Wayfair Ireland
We appreciate you taking the time to share your recent experience with us. We are truly sorry to learn of the ongoing difficulties you've encountered with the delivery of your part and the lack of communication. We understand how frustrating it is when expectations for updates and service are not met, especially after being assured of a resolution.
Please contact us directly if you still require help or assistance on this matter. You can do this by visiting http://www.wayfair.ie/my_account
Wayfair Ireland
Very pleased with service and product
July 10, 2026
Reply from Wayfair Ireland
We're so happy to hear that you are pleased with both our service and the product. Thank you for sharing your positive feedback with us!
Wayfair Ireland
Honestly had the best experience with…
Honestly had the best experience with Wayfair .. the table arrived days before the due date(ordered Friday arrived Monday), the quality was exceptional and came with easy to read instructions
Just a note as to building it it requires a fair bit of strength to attach the legs to the table as the screws and on the small side
July 13, 2026
Unprompted review
Reply from Wayfair Ireland
We are so happy to hear you had such a positive experience with your recent Wayfair order, especially with the early delivery and exceptional quality of your table! We truly appreciate you taking the time to share your feedback regarding the assembly process and the strength required for attaching the legs. We will certainly pass this valuable note along to our product team for consideration.
Wayfair Ireland
Bench is lovely & easy to assemble.
Bench is lovely & easy to assemble.
However delivery company didn’t contact me in advance & package was delivered when I was at work.
July 13, 2026
Reply from Wayfair Ireland
We're glad to hear you find the bench lovely and easy to assemble. We understand your frustration regarding the delivery notification. Please contact us directly if you still require help or assistance on this matter. You can do this by visiting http://www.wayfair.ie/my_account
Wayfair Ireland
Bought several items of furniture over…
Bought several items of furniture over the years. Great prices and delivered quickly. Would recommend
April 4, 2026
Reply from Wayfair Ireland
We're so happy to hear you've had such positive experiences with our furniture and delivery over the years.
Wayfair Ireland
I am with wayfair for long time…
I am with wayfair for long time yesterday i got a order garden coil hose reel the box was ripped open and wet water coming from the hose which was used the hose had scatchs on it now i am trying to get in touch with wayfair i be let down
July 20, 2026
Unprompted review
Reply from Wayfair Ireland
We are truly sorry to hear about the condition of your recent garden coil hose reel delivery. We understand your frustration with the damaged packaging and the used, scratched hose. We appreciate you bringing this to our attention and we are actively looking into this matter to prevent similar issues.
Emails updates about the return and refund have been sent to you.Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
The bouncing castle is perfect size but…
The bouncing castle is perfect size but unfortunately after 2 weeks of having it holes have started to come which we have only a 2 year old so this damage couldn't possibly be because of his weight. It will need repairs now
July 9, 2026
Reply from Wayfair Ireland
We appreciate you sharing your experience with the bouncing castle. We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/myaccount.
Wayfair Ireland
Ordered light for over picture
Ordered light for over picture. Delivery was within 4 days. Love the light ,and easy to install. Thanks again.
June 17, 2026
Reply from Wayfair Ireland
We're so happy to hear you love the light and found it easy to install! We appreciate your kind words and positive feedback.
Wayfair Ireland
Order tree hall unit
Order tree hall unit, its very poorly done, free marks and scratches, side boards damage and the instructions image dont match the acctual pieces
July 18, 2026
Reply from Wayfair Ireland
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/myaccount.
Wayfair Ireland
Don't bother.
No emails regarding updates or delays to delivery. No straight forward contact for customer service I spent more time on hold then to an agent. When I did get through (live chat is a joke FYI) the agent was more focused on defending the company than listening, or helping.
Taking unpaid days to receive the delivery only to be told the bed is delayed, after the fact.
With no more information available. When will it be delivered, where it is?
Delivery of both mattress was a joke didn't want for me to answer the door at 7 months pregnant I had to pull them in the door. As the driver literally ran away.
I received no notification of delivery of these.
We were hoping we would have a good experience, to order more items, but it looks to me that unfortunately we will have to find another company.
Its been a bad experience from start to finnish. I work in customer service and this is severely lacking.
July 8, 2026
Reply from Wayfair Ireland
We truly appreciate you taking the time to share your detailed feedback regarding your recent experience. We are very concerned to hear about the lack of communication regarding your delivery updates and the difficulties you encountered reaching our customer service team. It is clear that our processes fell short of your expectations. The delivery of your mattresses also sounds incredibly challenging, and we are very sorry that you had to manage such a heavy task while pregnant and without proper notification or assistance from our driver. This is certainly not the standard of service we aim to provide.
Your feedback is invaluable as we work to improve our customer experience.
Wayfair Ireland
Reply from Wayfair Ireland
We're so pleased to hear everything was perfect and that your item arrived exactly as described and on time. Thank you for your wonderful feedback!
Wayfair Ireland
Very user friendly website
Very user friendly website, good value for money and great delivery service. Thank you.
July 6, 2026
Reply from Wayfair Ireland
We're so happy to hear that you found our website user-friendly, our products offered good value, and our delivery service was great! Thank you for your kind words.
Wayfair Ireland
DPD delivered one box of 2
DPD delivered one box of 2 on Friday, we started to build the unit and realized there should be a second box. Its Sunday now and I have the pieces of half a unit cluttering up my living room and no sign of a second box. DPD is now run by AI bots that are less than useless, if it can't find a box then I think we're safe from an AI uprising.
July 17, 2026
Reply from Wayfair Ireland
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
From reviewing the tracking for your order we can see that DPD have the second box and are working to get it delivered to you as quickly as possible.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/myaccount
Wayfair Ireland
Lovely rug but very wrinkled
The rug is the colour and size I wanted. It is slightly thin but I did see that in some reviews but ok for me. However, it has a lot of wrinkles in it and the edges are turning up. It has been lying flat for 3 days now with no sign of flattening out. I have put weighted items on the corners but has not worked so far. Unfortunately I may need to return. I found Wayfair very easy to order from and kept updated on the status of my order until it arrived. Good service.
July 16, 2026
Reply from Wayfair Ireland
We are sorry to hear this. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
From reviewing your order we can see that this issue has since been resolved. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/myaccount.
Wayfair Ireland
Easy website to navigate
Easy website to navigate. Communication regarding delivery spot on. Reasonable prices
July 13, 2026
Reply from Wayfair Ireland
We're so happy to hear you found our website easy to use and our delivery communication spot on! We appreciate your kind words about our prices.
Wayfair Ireland
Product quality
Product quality, fast shipping, zero hassle. My favorite go-to shop for anything home ❤️
July 16, 2026
Reply from Wayfair Ireland
We're so happy to hear that you're pleased with the product quality and fast shipping! We appreciate you making us your go-to shop for your home needs.
Wayfair Ireland
Reply from Wayfair Ireland
We're so happy to hear that you love your stunning new rug and that it was delivered promptly! Thank you for your wonderful feedback.
Wayfair Ireland
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