W D S Associates Reviews 

982
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making complex processes easy to understand. People appreciate the efficient service, clear explanations, and prompt responses to inquiries. Reviewers frequently highlight the ease of contact, including convenient home visits and effective digital communication, ensuring a smooth and reassuring experience. However, some people were dissatisfied with significant delays in receiving important documents like wills and probate, with reports of waiting several months or even years, and noted a lack of communication with unreturned calls, unanswered emails, and absent updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their expertise, knowledge, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpful and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Baxter from WDS made the whole process of amending our wills extremely easy to understand. We very much appreciated his expertise, knowledge and advise in ensuring our wills are p to date and leg... See more

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(982)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great dealing with Lance…

Really great dealing with Lance Verallo, he’s been super helpful and considerate throughout and made understanding each step clear and easy. He has gone above and beyond to visit my mother in law to get documents amended and signed. Absolutely recommend Lance and WDS. Looking forward to continue working with Lance as things progress. Regards Len

March 4, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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Rated 5 out of 5 stars

WDS prompt responses

WDS Associates' Skye responded incredibly promptly, comprehensively and professionally to all of my emails after temporarily taking over some questions/ issues I had for one of her colleagues, who was on leave when I made my enquiries.

February 27, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS have been used by my family for…

WDS have been used by my family for years. They're helpful, honest and efficient. Years after my gran's passing, they were still able and willing to help me with obtaining copies of important paperwork. I'd highly recommend!

March 2, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Abimbola was very helpful and guided us…

Abimbola was very helpful and guided us through the process. Answered all of our questions and was very patient despite a poor signal during our conversation. Very professional service.

February 27, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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Rated 5 out of 5 stars

Lance was helpful answered all…

Lance was helpful answered all questions and updated documents free of charge would definitely recommend

February 18, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Absolute shambles

Absolute shambles - waiting 5 months for a will. Constantly ignored, they lie that they have called and do not provide the service purchased. Avoid at all costs!

Wow response is even worse. My husband paid years ago and should be able to update his will whenever he needs to. Shocking! My husband hasn’t received his will update in 5 months!!!

October 13, 2025
Unprompted review
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Reply from W D S Associates

Jessica, you have not yet paid for a service so find this review very unfair and unjustified. You took out a new will whilst your husband was updating his and we have done the work but you haven’t yet paid us for this service, we require payment before we can post you your will. Please call us on 01179151863 as you haven’t answered our calls to you and make payment. Any problems please email - ceo@wdsassociates.co.uk

UPDATE - That is correct, your husband is entitled to free will updates whenever he wishes. However, the will for you is chargeable and you haven’t yet paid for it.

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Rated 5 out of 5 stars

Abim rang promptly on time.

Abim rang promptly on time.
He explained the process very clearly,and everything went very smoothly.
Abim was very professional at all times.
Thank you Abim. 😊

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Will amendments with Lance

We had a meeting with Lance who was super efficient. On time and very helpful and informative. We needed to make amendments to our wills and provided Lance with our changes and asked a few questions which Lance was happy to answer. Excellent experience. Thanks Lance

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

quick, easy and friendly service

Abim made the process quick and easy. He was welcoming, patient and friendly. Clear instructions made the completion simple and straightforward.

January 8, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Call in time, friendly, knowledgeable

Abim explained the procedure to me in deapth, he is also a very friendly easy to have a conversation with. Absolutely on time too. Great service

January 7, 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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